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Personal Business
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Private network connectivity.

Connectivity for all network applications.

Ethernet and IP VPN

For managed, private and secure connectivity between all your business locations.

All our plans include:

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6 days/week installation
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Dedicated Account Managers
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24x7 Support
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World-class networks
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Reliable connectivity
Choose
Choose
You Pay

Starting from AED 9,100 /month

One-time activation AED 4,000 +5% VAT
12, 24 and 36 months Contract
You Get

Managed Ethernet

Best for business across multiple critical locations.

  • Best for business that require wide area networks with low latency, reliability and security for real-time collaboration and productivity. Running on our Core Ethernet network, this point-to-point solution is ideal for data centre connectivity and WAN networking.

 
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2 Mbps – 100 Gbps/ Speed Range
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Layer 2 MPLS / Connectivity
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Service Level Agreement
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Managed router
  • Premium Support 24/7
  • Managed Service Portal
Important Info
You Pay

Starting from AED 1,044 /month

One-time activation AED 1,500 +5% VAT
12 and 24 month’s Contract
You Get

Managed IP VPN

Best for multi-site connectivity.

  • Best for companies that need a high-performing, fully managed IP VPN solution which offers flexibility, private networking over fibre optics and wireless technology.

 
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256 Kbps – 100 Gbps / Speed range
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Layer 3
MPLS / Connectivity
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Service Level Agreement
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Managed router
  • Premium Support 24X7
  • Silver/Gold/Platinum Class of Service
  • Managed Service Portal
Important Info

Our business benefits

Our world-class services can be the key to your success. Take a look at all the benefits we can offer you:
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Latest business devices

Boost your business productivity with the latest office devices, smartphones and tablets available.

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One-stop shop

Manage everything from fixed line, internet, POS transaction, data upload and more with reliable and secure services.

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Tailor-made solutions

Success comes in all sizes and we have the necessary skills to meet all your business needs.

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Service value

Enjoy worry-free communication knowing that you are getting the best prices and value for money.

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Super-fast fixed fibre network

With our dedicated engineers to manage our networks 24/7, you'll enjoy peace of mind with du fiber network

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Ready to help

Enjoy 24/7 personalized support whenever you may need it.

FAQs

Some important information about our plans you should know.
  1. What is Managed Ethernet?
    Managed Ethernet is a type of point-to-point connectivity best suited for businesses looking to connect multiple locations spread across a wide area.

    It comes with:
    • 2 Mbps – 100 Gbps/ Speed Range
    • A router, managed by us
    • Your router traffic monitored and managed by us
    • Gold Class of Service (prioritizing video and critical business data)
    • Standard and Premium Service Level Agreements (SLAs)
    • Management and monitoring by our Customer Network Operations Centre (CNOC)
    • Access to our Managed Service Portal
  2. What are the advantages of Managed Ethernet over other legacy technologies?

    In today’s world, business internet requirements have grown and changed. Most 21st century companies are now looking for more centralized control that can extend over multiple business locations, and legacy technologies like ATM or Leased Lines can’t do this. The point-to-point connectivity that Managed Ethernet offers is now becoming the industry standard because of its simplicity, flexibility and cost-effectiveness.

  3. What are the key features of this service?
    Apart from being the current industry standard, the advantages of Managed Ethernet include:
    • Speeds ranging from 2 Mbps all the way up to 10 Gbps.
    • A Managed Service Portal that allows both you and us to check service parameters regularly.
    • A managed router
    • 24/7 customer and technical support
    • Dedicated networks
    • Premium and Standard SLAs and SLA Management
    • A system that allows you to closely monitor your service alongside us.
  4. What speeds are available with this service?
    The different plans available offer different speeds:

        Speeds    
    2 Mbps 4 Mbps 8 Mbps 10 Mbps 12 Mbps
    16 Mbps 20 Mbps 30 Mbps 40 Mbps 50 Mbps
    60 Mbps 70 Mbps 80 Mbps 90 Mbps 100 Mbps
    200 Mbps 300 Mbps 400 Mbps 500 Mbps 600 Mbps
    750 Mbps 800 Mbps 1 Gbps 2 Gbps 4 Gbps
    10 Gbps 20 Gbps 30 Gbps 40 Gbps 50 Gbps
    60 Gbps 80 Gbps 100 Gbps    
    These plans all come with set up and monthly fees, a managed router, a Standard SLA, monthly SLA reports and around-the-clock monitoring and management by our Customer Network Operations Centre.

    You can also add a Premium SLA(for an extra charge).
  5. What is a Service Level Agreement?

    The Service Level Agreement (SLA) is essentially your service contract defined. It’s our guarantee to you of a specific set of parameters and promises like the scope of the service, quality assurance and timelines and responsibilities that we set and agree upon together.

    Note: We call these parameters Key Performance Indicators (KPIs) and these not only help us to keep your services on track, but also allow you to hold us accountable to our promises.

  6. What are these KPIs?
    • Service Fulfillment: our promise to deliver your service in X days.
    • Service Availability: making sure your service is yielding effective results.
    • Service Restoration: addressing and fixing any damaged service within X days according to the level of Severity.
    • Service Performance: making sure the quality of the connection (measured by Latency, Packet Loss and Jitter) meets the agreed upon level.
  7. Will you provide any hardware support/maintenance for the router?

    Yes we will, but only as long as your Managed Ethernet service is active. If you stop this service, you’ll have to take care of the router on your own.

  8. What will happen to my Managed Ethernet service at the end of my contract period?

    You’ll be notified 45, 30, 15, and 1 day(s) prior to the end of your contract period by SMS and email, informing you with the contract expiry.
    Unless you choose to cancel it with a written notice, sent 30 days prior to the expiry of your contract

  9. I’m a new customer, how can I get more information on how to subscribe to Managed Ethernet service?
    • Call us on 800 188
    • Request a call back through our website
    • Visit our nearest shop with the required documents
    • Email us on business.customercare@du.ae
  10. Can I change the speed of my Managed Ethernet service during the contract period?

    Yes, you can upgrade or downgrade your service speed at any time. In case of a downgrade, you’ll have to pay a downgrade fee equal to 1 month’s charge of your current plan.

  11. What do I do if I face a problem with my Managed Ethernet service?

    In case of any issues with your service, please call us on 800 188.

  1. What is Managed IP VPN?
    Managed IP VPN is a service that uses state-of-the-art Multi-Protocol Layer Switching networks (MPLS) to create effective connectivity for your business. While previously these services were offered without Standard Level Agreements (SLAs), the guarantee and commitments that come with an SLA are very much in demand with all our services.

    Managed IP VPN offers:
    • 2 Mbps – 100 Gbps/ Speed Range
    • A router, managed by us
    • Four Classes of Service levels (Silver, Gold and Platinum)
    • Standard and Premium SLAs
    • Management and monitoring by our Customer Network Operations Centre (CNOC)
    • Access to our Managed Service Portal
  2. What’s the difference between the National IP VPN and Managed IP VPN service?
    The Managed IP VPN, includes:
    • SLAs and new SLA Key Performance Indicators (KPIs) like Fulfillment, Availability and Restoration
    • Closer monitoring and management
    • Support from our CNOC
    • Premium router options and value added services
    • A Managed Service Portal
    • Active notification and support system
  3. What plans are available with this service?
    The different plans available offer different speeds:

        Speeds    
    256 Kbps 512 Kbps 1 Mbps 2 Mbps 4 Mbps
    8 Mbps 10 Mbps 12 Mbps 16 Mbps 20 Mbps
    30 Mbps 40 Mbps 50 Mbps 60 Mbps 70 Mbps
    80 Mbps 90 Mbps 100 Mbps 200 Mbps 300 Mbps
    400 Mbps 500 Mbps 600 Mbps - 800 Mbps
    1 Gbps 2 Gbps 4 Gbps 6 Gbps 8 Gbps
    10 Gbps 20 Gbps 30 Gbps 40 Gbps 50 Gbps
    60 Gbps 80 Gbps 100 Gbps    
    These plans all come with set up and monthly fees, a managed router, a Standard SLA, monthly SLA reports and around-the-clock monitoring and management by our Customer Network Operations Centre.

    You can also add a Premium SLA or Premium router to your plan, as well as a Class of Service (for an extra cost).
  4. What is a Class of Service?

    The Class of Service you choose defines the way your internet traffic flows. Different classes give priority to different kinds of data (i.e. voice, video etc.). Because IP VPN brings your businesses’ communications under one platform, Class of Service is crucial to how you manage your flow of information.

  5. What is a Service Level Agreement?

    The Service Level Agreement (SLA) is essentially your service contract defined. It’s our guarantee to you of a specific set of parameters and promises like the scope of the service, quality assurance and timelines and responsibilities that we set and agree upon together.

    Note: We call these parameters Key Performance Indicators (KPIs) and these not only help us to keep your services on track, but also allow you to hold us accountable to our promises.

  6. What are these KPIs?
    • Service Fulfillment: our promise to deliver your service in X days.
    • Service Availability: making sure your service is yielding effective results.
    • Service Restoration: addressing and fixing any damaged service within X days according to the level of severity.
    • Service Performance: making sure the quality of the connection (measured by Latency, Packet Loss and Jitter) meets the agreed upon level.
  7. Will you provide any hardware support/maintenance for the router?

    Yes we will, but only as long as your Managed IP VPN service is active. If you stop this service, you’ll have to take care of the router on your own.

  8. What will happen to my Managed IP VPN service at the end of my contract period?

    You’ll be notified 45, 30, 15, and 1 day(s) prior to the end of your contract period by SMS and email, informing you with the contract expiry.
    Unless you choose to cancel it with a written notice, sent 30 days prior to the expiry of your contract.

  9. I’m a new customer, how can I get more information on how to subscribe to Managed IP VPN service?
    • Call us on 800 188
    • Request a call back through our website
    • Visit our nearest shop with the required documents
    • Email us on business.customercare@du.ae
  10. Can I change the speed of my Managed IP VPN service during the contract period?

    Yes, you can upgrade or downgrade your service speed at any time. In case of a downgrade, you’ll have to pay a downgrade fee equal to 1 month’s charge of your current plan.

  11. What do I do if I face a problem with my Managed IP VPN service?

    In case of any issues with your service, please call us on 800 188.

Terms & Conditions

We encourage you to read our Terms and Conditions carefully. Your access to our website, and your use or purchase of any of our products or services imply that you have read and accepted the Terms and Conditions.
General
Enterprise
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