Inflight roaming | Business | du™

Inflight Roaming

Use your roaming data pack onboard at no extra cost and stay connected to your business throughout your flight.

Stay connected to your business throughout your flight

Inflight roaming is designed to give you maximum business productivity and cost-effective connectivity on your travels. Simply subscribe to an eligible roaming pack and connect to one of our preferred inflight networks (AeroMobile and OnAir) and you’re all set.

No extra charge

Simply subscribe to a roaming data pack, select a preferred inflight operator and connect.

More time to work

Capitalise on long flights by working through the extra hours.

Stay business connected

Keep tabs on your business everywhere, even in the sky.

• FAQs
  1. What is inflight roaming?
     Inflight roaming (whilst on a flight) has been available to Business customers for quite some time now by connecting to one of our roaming partners, AeroMobile or OnAir. Previously, all charges for inflight data was pay per use, however, now, inflight data will be included as part of our existing roaming data packages.
  2. Which roaming data packs will work while inflight?
     All our preferred roaming packs will now work inflight. If you’re subscribed to any of these packs, simply select the inflight network to start enjoying data services at no extra cost. Note: Inflight operator availability is subject to each airline.
  3. How can I subscribe to inflight roaming data packs?
     There’s no specific data pack for inflight roaming. You just need to be subscribed to one of our preferred roaming data packs and connect to AeroMobile or OnAir during your flight. If you haven’t already subscribed to a pack, you can do so through the du app or mydata.du.ae.
     
     While your data pack is active, data usage on these portals will be consumed from your data pack. However, if you don’t have an active roaming data pack, you’ll be paying pay per use data rates to access the du app or mydata.du.ae.
  4. What are the preferred roaming data packs?
     The following roaming data packs can be used for inflight roaming:
     One-time data packs
     
     

     	Daily	Weekly	Monthly	VIP
     Data	500 MB	2.5 GB	7 GB	20 GB
     Price	AED 35	AED 200	AED 500	AED 1,000
     Validity	1 day	7 days	60 days	60 days
     Activate	SMS "D" to 5102	SMS "W" to 5102	SMS "M" to 5102	SMS "V" to 5102
     Subscribe via SMS, portal(mydata.du.ae) or thedu app

     Monthly recurring data packs
     
     

     Monthly packs	1 GB	4 GB	10 GB
     Monthly charge	AED 250	AED 400	AED 1,400
     Contract	12 Months

  5. What about voice charges?
     Voice calls will continue to be charged on a pay per use basis.
     Incoming calls - AED 20
     Outgoing calls - AED 20
     SMS - AED 4
     If you’d like to use data on pay per use while inflight, you’ll be charged at a rate of AED 1/15 KB.

  1. Can GCC packs be used inflight?
     As of now, inflight roaming will not work with GCC packs. GCC packs are exclusively built for use within GCC countries only.
  2. Will Business plans that provide inclusive roaming data work inflight?
     Yes, roaming data provided as part of such Business plans, like our Executive Plans, will work inflight. Please note that any roaming data pack eligible for preferred networks will work.
  3. What are the operators available inflight?
     You can roam inflight with AeroMobile and OnAir, however, the availability of these networks depends on the airline you’re flying.
  4. How do I know when to use the service or when to connect to the network?
     The cabin crew will make an announcement to let you know when you can turn your phone on and use this service. Typically, the inflight network becomes available when the aircraft has reached 6,000m above the ground. The network will be available throughout the cruise phase of the flight, but phones must be switched off for take-off and landing.
  5. What should I see on my device on air?
     Once you’ve turned on your device on, you should connect to the AeroMobile or On Air network fairly quickly. The operator will be displayed as the network provider and you’ll get a welcome text. You can then make and receive calls, texts and emails or browse just as you would on the ground.
  6. What happens when my data pack is fully consumed?
     Your data pack will work exactly like it would otherwise. You’ll get a usage notification at 70%, 85% and 100% consumption levels. Once your data allowance is over, you’ll be given the option to buy another one or continue on a pay per use basis. Pay per use while inflight is an expensive option, and we always recommend buying a roaming data pack.
  7. Can I check my data usage while inflight?
     Yes, you can track your data usage through the du app or through mydata.du.ae. While your data pack is active, data usage on these portals will be consumed from your data pack. However, if you don’t have an active roaming data pack, you’ll be paying pay per use data rates to access the du app or mydata.du.ae.
  8. What if I can’t find any of the preferred inflight operators on my device?
     This could mean that the operators are not available on your flight as each airline has a separate contract with their inflight operator. If you don’t see AeroMobile or OnAir it could be because the airline you’ve chosen uses a different operator. You can always double check with the flight crew if necessary.
  9. On which UAE airlines will I find these preferred operators?
     Currently, both Emirates Airline and Etihad Airlines offer inflight services, however, do note that not all sectors or flights may have the service available.