From 1 Jan 2018, the UAE Government has introduced Value Added Tax (VAT) at 5%, which applies to our products and services. Read more

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du app

  • du App
  • du App
  • du App
  • du App
  • du App
  • du App

Enjoy easy access to these services whether you’re a prepaid, postpaid or enterprise customer.

App Store   google Play


  • Quick and easy way to pay
  • Analyse usage
  • More transparency on spending
  • Manage multiple du accounts
  • Book an appointment to visit the store
  • Access online support

Features

  • du App

    Appointment

    Book a time to visit our stores and reduce waiting time.

  • du App

    Quick and easy way to pay

    Pay your bill using a credit/debit card. If you're a prepaid customer, easily recharge with a voucher or a credit/debit card.

  • du App

    Check balance

    As a prepaid customer you can check your balance and a postpaid customers you can see a breakdown of your data, voice and SMS usage.

  • du App

    More transparency on spending

    View the last six itemised bills and send a copy of your bill to your email address.

  • du App

    Manage multi du accounts

    Now you can pay for your family and friends' bills using one account.

  • du App

    Access online support

    Get quick answers to help you manage your services with useful tips and video tutorials.

  • Frequently Asked Questions

    1. How do I get the app?
    Download the du app from the App Store or Google Play.

    2. How much does the app cost?
    The app is free! You don’t have to pay anything to use it.

    3. What versions of iOS and Android will this app work on?
    For iPhones, the app will work on iOS 9+. For Android phones, the app will work on Android 4.5+.

    4. How do I check for the nearest shop, WiFi hotspot or payment location?
    Tap on ‘Find Us’ to display the list of all our shops, WiFi hotspots and payment locations. The distance mentioned to a particular location is based on your current location.

    5. I can’t see the distance to a particular location. What do I do?
    In order for the app to calculate the distance, you need to turn on the Location feature on your phone.

    6.  What is the new Roaming feature?
    Postpaid customers can buy Roaming Data bundles before traveling overseas. Just select your destination and choose from the bundles available for purchase.

    7.  I don’t have roaming service. Can I activate it through the app?
    You cannot activate Standard Roaming service through the app, but you can activate Easy Roaming.

    8.  Can I buy multiple Roaming Data bundles?
    Yes, you can. When you buy multiple bundles of the same type, you’ll see the active bundle. When it runs out, it will be automatically replaced by another bundle.

    9.  If I buy a Roaming Data bundle in advance, when will its validity start?
    The bundle’s validity will start once you arrive at the destination and connect to the local network. If you buy a bundle and don’t travel abroad within 30 days, then the bundle will expire.

    10.  Can one Roaming Data bundle work for different countries?
    Yes, if you get a bundle for a country that’s in our Easy Roaming network partner list the same bundle will work in other countries (except for the GCC.