As a business partner, we understand that now more than ever, you need fast resolution & efficiency when it comes to addressing your requests.

This is why we have further empowered our team of Service Managers that will support you in any administrative, billing or technical inquiry.

The role of your Service Manager is to:

• Be reachable and ready to address your requests in regards to your existing services, your account and self-care apps, your bill and charges as well as network configuration aspects.
• Coordinate with all necessary teams inside du in order to fulfill your requests and provide the necessary information to you.
• Update your Account manager with the status of your account and requests, to make sure that you will always receive the solutions that best fit your business needs.

Always here to address your needs

You can always get in touch with your “dedicated” Account and Service Managers by virtually meeting, emailing or calling them for further support. They will advise, plan and deliver solutions tailored to your specific needs. No question is too small or off-topic. We are here for you and your business.

Your “dedicated” Service Mangers can be easily accessed through 188 IVR, service option , available 24/7 for your support.

Empowered with additional tools

Our team of Service Managers has been further equipped with additional tools to be able to address most of your common queries fast and effectively. From simple tasks like resetting your passwords to more complex activities like creating a customized report for a certain service and also share additional information with you, our team of experts is ready to support you and your business.

You can also Quick login in “My Account” to have immediate access to the following features:

• Check your bill history (last 6 month)
• Check last bill statistics
• Manage usage limit