Whether you are a new or an existing Business Postpaid customer, you can order your device online from our website. The device is offered with a 12 or 24-month contract. There are only delivery options available for orders. In-store pick-ups will not be available. The delivery days will vary depending on the Emirate you are in.
Follow the below steps to order your preferred iPhone 16e:

For new customers:
Step 1 - Visit our du website.
Step 2 - Select your device storage and colour.
Step 3 - Select your Business Postpaid plan and Device Instalment Plan - you can choose either a 12 or 24-month contract.
Step 4 - Choose ‘Buy with a new du number’.
Step 5 - Select ‘Delivery’.
Step 6 - Fill out the form with your details.
Step 7 - Click on ‘Order’.

For existing customers:
Step 1 - Visit our du website.
Step 2 - Select your device storage and colour.
Step 3 - Select your Device Installment Plan and choose either a 12 or 24-month contract.
Step 4 - Choose ‘Buy with an existing du number’.
Step 5 - Select ‘Delivery’.
Step 6 - Fill out the form with your details.
Step 7 - Click on ‘Order’.

Once you submit your order, you will receive an email confirmation of your order and a call from our sales team to verify your details. Once iPhone 16e is launched, we will deliver your device to your address.

Whether you are a new or an existing Business Postpaid customer, you can enjoy our order service.
Please note that if you are a new customer, you will be eligible for only one device.

You will get an email confirmation when we receive your order. You will also be contacted by our sales team to verify your details and arrange a delivery time and date.
If you do not receive a confirmation email, please email us at onlineshop@du.ae
If you are a corporate decision maker, you can get in touch with your respective Account Manager.

We will contact you only on working weekdays (Monday to Friday).

Delivery time for order devices can be up to 6 to 9 weeks after request approval, depending on stock availability.

Yes. When our sales representative calls you for confirmation, you can make a change to your order.