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FAQs
Business Mobile Plan FAQs
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Are the unlimited minutes really unlimited?Yes, they are unlimited. However, please note that unlimited minutes are applicable to specific plans such as: AED 325, AED 600 and AED 900 plans.
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What type of calls can I make with the unlimited national minutes?Unlimited national minutes are valid for calls within the UAE only (to fixed or mobile lines). They are not applicable to roaming.
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What type of calls can I make with the unlimited international minutes?Unlimited international minutes can be used for international outgoing calls, from the UAE for the covered destinations. They are not applicable for roaming.
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What destinations can I call with my unlimited international minutes?For BMP 600 and BMP 900 plans, you can use the IDD minutes from the unlimited plans to call any of the 165 destinations in annexure 1.
For all other plans, international minutes are applicable to the top 190 destinations. Visit du.ae/idd for the complete list of destinations. -
Are the plans contractual or non-contractual?
- As an eligible customer, you can choose to subscribe to the plans with either a 12-month contract or without a contract.
- For plans with a 12-month contract, if you cancel before the contract ends, you will be charged a foreclosure fee (one monthly charge of your subscribed plan).
- For plans without a contract, no foreclosure fee will be charged.
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Do all the plans come with an Internet Calling Pack?All plans above AED 200 will include a free Internet Calling subscription.
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What are the terms and conditions for the roaming benefits?
- Roaming benefits are inclusive only on the AED 900 plan. For all other plans, you are required to subscribe to the roaming service and data or voice bundles.
- Roaming minutes and data benefits can be used in our preferred countries and our roaming partner networks. Visit du.ae/preferredcountries for the full list.
- Bundles with incoming minutes only cover roaming-call-forward charges. Inter operator termination charges [IOT] are not covered
- Incoming and outgoing cover both incoming (roaming-call-forward charges) and outgoing calls. Inter operator termination charges [IOT] are not covered.
- After consuming your plan’s roaming minutes, if any, incoming calls, outgoing calls and data are all charged as per standard rates or Easy Roaming rates, if your Easy Roaming service is active.
- Roaming minutes’ packages are not built on real-time billing; hence consumption of the benefits cannot be tracked and there will be no usage notification, including on full consumption.
- Roaming usage does not include Lebanon and in-flight operators.
- There are some LTE handsets designed to send and receive minor data sessions, even though the mobile data feature is turned off. To avoid these excess data charges, either buy a roaming data bundle or change your device’s network from LTE to 3G
- Non-preferred networks will have standard tariff set out on our website at du.ae/businessroaming. Please select the country from the dropdown list to check the applicable rates.
- We may, at a discretion and without notice, remove or modify any preferred roaming countries and operators. We recommend that, prior to travel, you check the current list on du.ae/businessroaming so you are fully aware on which countries we have roaming partners in and who those operators are.
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What is the charging method?All in-bundle and out-of-bundle charges will be per minute.
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What are the out-of-bundle tariff rates and charges after I run out of my monthly benefits?
Out-of-bundle rates Type BMP 100 BMP 200 BU 325 BU 600-900 National minutes 0.3 International minutes 2.4 2.2 2.2 1.8 National SMS 0.18 International SMS 0.6 All charges are exclusive of VAT.
* Business Calling Circle -
Can I subscribe to device offers with the Business Mobile Plans?Yes, our device instalment offers are available on top of the Business Mobile Plans. Please contact our sales channels for the latest offers on devices.
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What is the minimum contract period for the Business Mobile Plans and what will happen if I cancel my subscription before the end of the Minimum Term?The Minimum Term for the contractual plan is 12 months. A cancellation fee equal to one monthly recurring fee will apply if you cancel your subscription before the Minimum Term.
Plan Early Termination Fee Business Mobile Plan 100 AED 100 Business Mobile Plan 200 AED 200 Business Mobile Plan 325 AED 325 Business Mobile Plan 600 AED 600 Business Mobile Plan 900 AED 900 -
Can I upgrade or downgrade my plan within the Business Mobile Plans?You can upgrade to a higher rate plan without any foreclosure fees. However, you have to pay the foreclosure fee for the downgrade.
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Will I still be charged the full monthly fee if my line got suspended within my contract?Yes. Since the plans are associated with a Minimum Term, you will be charged the monthly recurring fee during the suspension.
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What happens after the Minimum Term is complete?You will continue to enjoy your Business Mobile Plan benefits. If you choose to cancel your line after the end of your Minimum Term, no termination fee will apply on your plan. However, if you still have other active contracts such as a device that has not completed its Minimum Term, then a fee will apply.
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Can I still get one of the Business Mobile Plans, if I am an existing Business mobile customer?Yes.
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What is the activation fee?A fee of AED 55 is applicable for the activation of your SIM card.
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Terms & conditions
For terms and conditions, please click here
This is important to know
What are the documents I need?
Passport with valid residency or Emirates ID and one of the following:
- An application form signed by Authorised Signatory.
- A copy of current Trade License.
- A copy of your company sponsor’s or Authorised Signatory’s passport with visa page.
- A copy of your Establishment Card.
- A power of attorney document or letter of authorization will be required if applicant is not the owner defined on the Trade Licence.
How many destinations can I call with my international minutes?
The international minutes for BMP 100, BMP 200 and BMP 325 are applicable to 190 destinations. For BMP 600 and BMP 900, the international minutes are applicable to 165 destinations. Visit du.ae/idd for the complete list of destinations.
Are there any charges if I change my plan?
You can upgrade to a higher rate plan without any foreclosure fees. However, you have to pay the foreclosure fee for the downgrade.
What are the charges if I run out of my benefits?
| Out-of-bundle rates | ||||
| Type | BMP 100 | BMP 200 | BU 325 | BU 600-900 |
| National minutes | 0.3 | |||
| International minutes | 2.4 | 2.2 | 2.2 | 1.8 |
| National SMS | 0.18 | |||
| International SMS | 0.6 | |||
All charges are exclusive of VAT.
* Business Calling Circle
What is the cost for cancelling my plan?
1 month of rental fee will be applied.
What type of calls can I make with the unlimited national minutes?
Unlimited national minutes are valid for calls within the UAE only to fixed or mobile lines. They are not applicable to roaming.
What type of calls can I make with the unlimited international minutes?
Unlimited international minutes can be used for international outgoing calls, from the UAE. They are not applicable to roaming.
Disclaimer: All information on this product is subject to change.