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National 800 service

National 800 service

Choose your easy-to-remember National 800 du number and get closer to your customers.

Our National 800 Service gets you closer to the people that matter most – your customers – at no charge to them and at affordable Pay by the Second rates for you. Plus, you will enjoy free activation and no monthly recurring charges*.

Enjoy an effective inbound calling solution designed to enhance your customer responsiveness, generate more leads from your advertising and make it easier for customers to contact your business.

*Based on a minimum commitment of AED100 per month.


  • benefits

    • Added convenience: Anyone can call your office from anywhere in UAE at no cost to them 24 hours a day
    • Increased visibility and sales: Enhance your business name recognition over the competition
    • Ease of use: A memorable number keeps your business top of mind
    • Great savings: Pay by the Second incoming call rates
  • How it works?

    How it works

  • tariff

    Joining fee
    Activation fee Free
    Monthly fee* Free
    Change in Mapping Number AED 300
     

     * Based on a minimum usage commitment of AED100 per month. If usage falls below AED100 for any given month then a minimum usage charge of AED100 will be charged on top of your usage charges.

    Usage is based on per second billing
    Calls originating Locally 15 fils/min
    Calls originating National 15 fils/min
    Calls originating from Mobiles 15 fils/min
     
     

  • sign up

    Choose from 3 ways to apply for a National 800 du number:

    1. Visit any of our shops along with the required documents
    2. Email scanned copies of the required documents to our 800 National Service team at:800requests@du.ae
    3. If you wish to port in your 800 number to Du, please email scanned copies of the required documents to 800porting@du.ae

    Required documents:

    • Completed application form – you can download the form here
    • A copy of main application form
    • A copy of your Trade license
    • A copy of your Company Establishment card
    • A copy of your passport and authorisation letter if the applicant is other than the owner
      (a copy of the passport is only required if you are not an existing du Enterprise customer)
    • Completed Porting Request Form (necessary only if you are requesting to port in your 800 number).

       

    What’s next?

    Once we receive your application with all the required documents, we will get back to you in email within 15 working days. We will confirm the availability of the 800 numbers you have chosen with the TRA, and will let you know about the next steps required to proceed with your application.


  • If your du National 800 Service is already active and you wish to modify your current mapping number, kindly complete the  Service Amendment’ form and email it directly to 800requests@du.ae and we will process your request within 72 hours.