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Home service

Talk, Surf & Watch

Enjoy great internet & entertainment with: 

  • Fast Fibre internet speeds and a world of entertainment
  • Get Apple TV with easy monthly installment
Order now!

Plans

Existing customer, click here to add Apple TV to your current home services package

Speeds shown in the table above are the maximum speeds available. The actual speed of your internet will vary based on location, network technology, time of day and home network setup.

1 Free View: the best TV series, classic movies, kids shows and music videos free at the press of a button. Learn more

2 English Package: 31 premium channels including National Geographic HD and Star Movies HD. Learn more

3 du View: Watch live TV, on demand TV and movies through our app, for your smart phone, tablet, game console or smart TV. Learn more

4 Stingray Music: Listen to 50 great music channels from Stingray Music on your TV or on the go with the free Stingray Music app. Learn more

5 Apple TV Offer: Enjoy great movies, TV shows and apps with Apple TV. Get it for zero upfront on a 24-month instalment plan. Learn more.

You can also add more great premium content. Just order your Talk, Surf & Watch plan now and let us know what extra TV packages you want when we contact you to finalise your order.

If you are an existing customer and would like to make changes to your plan please contact our call center on 800 155.

Don’t miss this month’s blockbusters from the Movie store: Star Trek: Beyond and Finding Dory.

Need more internet speed?

Get the fastest home internet in the UAE. Enjoy 1Gbps download speed with Talk, Surf & Watch Extreme for AED 4,600 monthly.

Learn more

 

More information


New customer

Subscribe online by filling out the form above, or visit any of our shops across the UAE.

Existing customer

Existing customers can change or upgrade their plan by calling Customer Care at 800 155, or visit any of our shops.

Required documents

Nationality Documents 

UAE Nationals

One of the following:

  • Valid passport
  • Valid Emirates ID
 GCC Nationals

One of the following:

  • Valid Emirates ID
  • Valid GCC passport

Expatriates

One of the following:

  • Passport with valid UAE visa
  • Valid Emirates ID

 

Home services fees and deposits
Installation fee AED 200
Home services deposit
AED 200
du TV decoder deposit AED 150
Local calls

Any UAE landline Mobile
All day, any day of the week Free 0.6 fils/second

International calls
Days 9am - 9pm 9pm-9am
Saturday to Thursday 3 fils/second* As low as 1 fils/second
Friday 1.5 fils/second As low as 1 fils/second

*After the first 5 minutes, call rate will be 1.5 fils/second.

Additional services
Days Monthly fee (AED) Installation fee (AED)
Advanced Call Features 20 50
Static IP 10 -
Additional du TV+ PVR box
55 -
Additional Landline 15 -

You can also add Pay TV packages from du and OSN to your home entertainment. For more details click here.

Cancellation and Downgrade fees

Talk, Surf & Watch comes with a 24-month commitment. If you wish to cancel your subscription, an early cancellation fee are equal to an administration fee plus the fees for the remaining months in the contract.

Cancellation and downgrade fees AED
Plan downgrade (within 12 months) 100
Pay TV package downgrade or cancellation (within three months) 100
  • If I’m an existing Home customer can I move to these plans?

    Yes, you can move to any of the mentioned plans. You just need to sign a new contract. 

  • If I’m an existing customer with another operator, can I move to these plans?

    At the moment, we’re unable to provide our TV services outside selected areas in Dubai. But you can still get our internet and land line services. Check our exclusive Talk & Surf plans.

  • Is there a minimum commitment time for those plans?

    Talk, Surf & Watch comes with a 24 months commitment. If the plan is canceled before the end of the term early cancelation fees will apply.

  • If I apply for a plan now can I upgrade in the future?

    Yes, you can upgrade any time by simply contacting us on 800 155.

     

  • Can I add more premium TV packages from providers like OSN?

    Yes, you can also add more great premium content like OSN and more.

  • What are the upload speeds for each plan?

    Plan

    Download speed

    Upload speed

    Light

    16 Mbps

    4 Mbps

    Basic

    32 Mbps

    8 Mbps

    Extra

    48 Mbps

    12 Mbps

    Max

    100 Mbps

    24 Mbps

    1. A commitment of 24 months is required for all new Talk, Surf & Watch customers.

    2. All new Home service customers will receive a router at the time of the installation. The router model will depend on the plan selected

    3. Customers subscribed to Talk & Surf, Talk, Surf & Watch or Homephone will enjoy free calls to national landline numbers, both to du and Etisalat numbers. If customers exceed 2000 minutes/month, calls above the limit may be charged at standard rate.

    4. All calls are charged at rate depending on the destination being called and the time the call was made. There are three time periods Peak: Saturday to Thursday 9am – 9pm, Low rate: Friday 9am -9pm and Off Peak: Saturday to Friday 9pm – 9am. Peak calls after the 5th minute will be charged at low rate price

    5. Customers may subscribe to only one broadband connection per location

    6. Speeds shown are the maximum available. The actual speed will vary based on location, network technology, time of the day and home network setup.

    7. TV subscriptions come with a monthly fee including TV decoder rental. All TV subscriptions include the basic TV package. du customers subscribing for their first du TV subscription will get a du TV+ with free view as a primary subscription.

    8. Any change in Talk & Surf or Talk, Surf & Watch plan will mean the customer migrates to one of the current available plans. Customers can upgrade their broadband speed (by changing plan) as many times as they wish with no upgrade charges. Customers downgrading their broadband speed (by changing plan) within the first 12 months for Talk & Surf or Talk, Surf & Watch or within the first 3 months for standalone will be charged the applicable downgrade fee.

    9. du customers cannot request to voluntarily suspend their Home Services

    10. If the customer cancels the service within the minimum term an early termination fee equalling the sum of any promotion savings will be charged except in the following circumstances: death of account holder, account holder going into military service or where authorised by Commercial Home segment team.

    11. Other Terms. The purchase of the Offer is subject to du’s General Terms and Conditions, Specific Terms and Conditions for Home Services and terms associated with the relevant Plan (copies of which can be found on the du Website). Where there is any inconsistency between these Terms and Conditions and those other terms, these Terms and Conditions shall prevail).