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Domain Name Service

Can I get a professional domain for my business?

The answer is yes.

Domain Name services

Domain Name Service


Choose a professional domain name that lets you stand out from your competitors and we’ll take care of your registration. As Accredited Registrars of the .ae Domain Administration (.aeDA), we can help you register, renew and transfer your domain in an easy and affordable way. You can also choose from other top-level domains like .com and .net.

Domain name registration services we provide include:

  • Applying to the .aeDA for a new domain name, on your behalf
  • Renewing your domain name
  • Deleting your domain name
  • Updating your contact details in the .aeDA registry
  • Updating name server details
  • Transferring your domain name to another party
  • Transferring your domain name to another Registrar
  • Taking over your domain name from another Registrar

The services provided by us and your use of the services are governed by the policies of .aeDA. It is essential that you familiarise yourself with the policies, available at www.aeda.ae.


Request a callback


 

 


  • Managing your domain

     

    Managing your passwords

    The password we give you at the time of domain name registration must be kept secret.

    The password will be required when you wish to transfer the domain name to another Registrar. We may also require the password as a means of authenticating your identity when you request us to update your contact or name server details.

    You can request us to provide you with a new password at any time.

    We will not change your password unless the .aeDA authorises us to do so under certain circumstances and in such cases we will notify you of the new password and the reason it was changed.

    Managing your contact details

    You can request us to change your contact details (registrant, administrative, technical and billing contacts) at any time. Please download the application form here and follow the instructions on the form.

    You are required by .aeDA to keep your contact details up to date. If you do not do so, there may be delays when you request services from us. You may also be unable to receive important notifications from us and from the .aeDA.

    Managing your Name Servers

    You can request us to change your Name Server details at any time. Please download the application form  here and follow the instructions on the form.

    Before you change your Name Server details, you must ensure that the new Name Servers are correctly configured with details of your domain (A records, MX records, etc.). Your Domain Hosting provider can guide you in this regard.

    Renewing your domain name

    You can request us to renew your domain name at any time prior to its expiry; you are not obliged to wait until close to the expiry date. Please download the application form  here and follow the instructions on the form.

    You can renew a domain name for periods of 1, 2, 3, 4 or 5 years, provided the total resulting period does not exceed 5 years and 90 days.

    We will send you a renewal notice, via email, one month prior to the expiry date of your domain name. If you do not reply with a completed application form, your domain name will expire.

    Deleting your domain name

    You can request us to delete your domain name at any time. Please download the application form  here  and follow the instructions on the form.

    If we receive the request for deletion within 2 calendar days after creation (or renewal) of the domain name, then we will refund the fees you have paid after deducting an administration charge.

    In all other cases we will not refund any fees you have paid.

    Transferring your domain name to another party

    You can request us to transfer your domain name to another party at any time. You, as well as the other party, must download the application form  here and follow the instructions on the form.

    We will not refund to you any fees for the unexpired portion of your domain name period.

    The other party must meet all the requirements and enter into the same agreements as when registering a new domain name.

    Changing your Registrar

    Transferring your domain name from us to another registrar

    You may transfer your domain name from us to another registrar at any time. You must start the process by providing the other registrar with a written application for the transfer.

    The other registrar will initiate the transfer after which we will receive notification of transfer from the .aeDA. We will then send you an audit message via email, to ensure that you requested the transfer. If you do not respond to the message within 2 business days we will proceed to approve the transfer.

    If you tell us that you did not request the transfer, we will lodge a complaint with the .aeDA. The transfer may still take effect, but the .aeDA will permit a transfer back to us if the complaint is deemed to be valid.

    Transferring your domain name from another registrar to us

    You may transfer your domain name from another registrar to us at any time.

    You must start the process, by filling in the application form, (download here ) and sending it to us along with the required documents.

    We will send you a confirmation message via email. If you do not reply, we cannot proceed with the transfer.

    Once you reply in the affirmative, we will initiate the transfer in the .aeDA database. It is now up to the other registrar to complete the process with you and the .aeDA. We will inform you via email when the transfer has been completed.

     


  • fee and payments

    Domain Service
    Price

    Domain Registration 1 year

    AED 150

    Domain Registration 2 year

    AED 300

    Domain Registration 3 year

    AED 450

    Domain Registration 4 year

    AED 600

    Domain Registration 5 year

    AED 750

    Domain Hosting

    AED 50 per year

     

    Value Added Services
    One-Time Charges
    Deleting your domain name Refund of the amounts paid less AED 50
    - Within 3 days of creation or renewal AED 50
    - At other times AED 50
    Updating your contact details in the .aeDA registry AED 50
    Updating name server details AED 50
    Password Reset AED 50
    Transferring your domain name to another party AED 50 from yourself, and other AED 50 from the other party
    Transferring your domain name to another registrar NIL
    Taking over your domain name from another registrar NIL

     

    If you are a subscriber of other du services, the above one-time charges will appear on your regular monthly invoice, in the month following our delivery of the domain name service.



    If you are not a current subscriber to any of our services, we will send you an invoice the month following our delivery of the service. The invoice will specify the options you have to make your payment.



    You can also view the payment options on our site. To view payment options, click here.


  • sign up

    Eligibility

    Any organisation or individual can apply to register a domain name.


    Before you apply to us for a domain name, you should be aware that the .aeDA has specified eligibility requirements for what are called Restricted Zones. The 2nd level domains listed below are designated as Restricted Zones:


    • co.ae
    • net.ae
    • org.ae
    • sch.ae and ac.ae
    • mil.ae
    • gov.ae

    All other 2nd level domains are considered Unrestricted.


    Eligibility requirements for Restricted Zones are described in the .aeDA policies. Of particular note is the clause that commercial entities trading in UAE Free Zones are not eligible for co.ae domains.


    The .aeDA also has a list of reserved words which cannot be registered as domain names.


    How to apply


    Apply today by filling in the application form. Click here to download the form in PDF format.


    Please make sure to read the following associated documents before you apply:


    Once the form is completed, you can either send it back to managed.services@du.ae or visit our nearest shop.


    We will verify your eligibility for the domain name and proceed to registeration. Once registration has been accepted by the .aeDA, we will provide you with the Certificate of Registration and Domain Name License. If either we or the .aeDA reject your application, we will notify you as to the reason it was rejected.


  • customer support
    Contact details

    You can contact our Business Customer Care at:


    Tel: +971 4 369 9988 from any number or 188 from your du number.


    Fax: +971 4 391 8867


    Email:


    You may contact our Business Customer Care for all your queries, including new service orders, clarifications on processes, password resets, complaints and billing.


    Service levels

    The service levels below apply from the time we receive a request from you or from the .aeDA, with complete and accurate information.


    Service Within

    Registering a new domain name

     

    5 business days

    Renewing your domain name

     

    5 business days

    Deleting your domain name

     

    5 business days

    Updating your contact details in the .aeDA registry

     

    5 business days

    Updating name server details

     

    5 business days

    Password reset
    - if contact information is correct
    - if contact information is incorrect and needs to be updated

     

    2 business days  
    7 business days

    Transferring your domain name to another owner

     

    10 business days

    Transferring your domain name to another Registrar

     

    10 business days

    Taking over your domain name from another Registrar

     

    10 business days

     

     

    Complaints procedure

    Our complaints handling policy can be downloaded here .


    To file a complaint with du, contact our Customer Care at


    To file a complaint with.aeDA, please visit their website www.aeda.ae


    Privacy Policy

    Our privacy policy for domain names can be downloaded here .

     

If you would like us to contact you for more details, please fill in your details in the form below:

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