Other postpaid plans
Know what you pay, Know what you get.
How much do you want to spend a month?
Preferred contract duration?
What calling minutes do you prefer?
FAQs and Special Terms +1. If I'm an existing prepaid customer, can I move to these plans?
Yes, you can move to any of the mentioned plans. More Time and Extra/Easy Social Credit balances can be transferred onto your new plan.
2. If I'm an existing postpaid customer, can I move to these plans?
Yes you can move to any of the mentioned plans, If you're on a contract, you'll either have to wait till your contract expires or pay the early termination fees (if applicable) in order to switch plans.
3. Who`s eligible for these plans?
If you’re a new or an existing mobile customer, then you’re eligible.
4. How will I be charged if I move to a new plan in the middle of my bill cycle?
Your charges for any uncompleted bill cycle will be prorated. Your benefits for that month will also be prorated.
5. If I'm an existing postpaid customer, can I add additional data to my existing postpaid plan?
Yes, you can subscribe to the Extra Data Offer by signing a 12 or 24-month contract with no additional charges to your current monthly fee. Please note that only Smart and Emirati plans are eligible for Extra Data offer.
6. What if I am subscribed to the Extra Data Offer, and I want to upgrade my plan?
You can upgrade to any Smart or Emirati Plan during the contract. Once upgraded, you'll enjoy the higher data allowance with your new plan.
7. After my contract expires, how can I renew it in order to continue receiving the Extra Data Offer?
Before your contract expires you'll receive an SMS from us informing you about the contract expiry date.
8. What can I use the monthly Flexi Minutes for?
The monthly Flexi Minutes can be used for any of the below:
i. National calls (calls within the UAE)
ii. International calls ( applicable to 173 destinations for Smart Plans and applicable to 166 destinations for Power Plans )
iii. Roaming incoming calls ( applicable to 173 destinations for Smart Plans )
9. What do I need to know about roaming incoming calls?
When receiving a call while roaming, there are two kinds of charges:
a) The cost of the call forward from the UAE to wherever you are. This is charged by du.
b) The cost to deliver the call to you locally. This is charged by the roaming network that you are on.
10. What are national minutes?
National minutes can be used to make calls to any UAE landline or mobile number.
11. How can I check the balance of my free units?
Simply SMS ‘Rewards' to 1233 or log in to My Account or the du App to check the balance of your benefits.
12. Can I cancel my plan after I subscribe to it?
Yes. You can visit our stores to cancel your plan at any time. However, if you're on a contract, an early termination fee will apply.
13. How will I know when my contract period is over?
We'll send you an SMS to let you know it's expiring. After your contract ends, you'll continue to enjoy all the benefits of the plan by renewing your contract. You also have the option to change your plan or cancel it without any termination charges.
Terms and Conditions +
The purchase of the Extra Data Offer (the Offer) is subject to these Terms and Conditions. du reserves the right to amend these Terms and Conditions or to withdraw the Offer. du will publish these Terms and Conditions, and any revisions to them, on its website www.du.ae (du Website).
Eligible Customers
The Offer is available to the following customers:a) Any new or existing customers of du's Smart, 150, 300, 600 and 1000 plans.
b) Any new or existing customers of du's Emirati 100, 300, 600 and 1000 plans (together with the Smart tariffs listed in a Plan).
(all of the above being a Customer)
Other Offers
Customers subscribing to the Offer may not be permitted to purchase other offers or add-ons with the same Plan, including the following:a) Smartphone Privilege Plan
b) 10GB Extra Data
c) Premium Bundle
d) iPhone 6 Special Offer
Minimum Term
To benefit from the Offer, Customers must sign up to a Plan for a minimum of 12 months or 24 months, depending on the Plan chosen (Minimum Term). The Plan will expire upon completion of the relevant Minimum Term. Upon expiry of the relevant Minimum Term, Customers will be given the option to renew their Plan in accordance with paragraph 7 below.
Upgrades
Customers who have already subscribed to the Offer may upgrade to an equal or higher value Plan at any time provided they are not in breach of the terms and conditions associated with their existing Plan, including these Terms and Conditions. If a Customer upgrades during the Minimum Term in accordance with this clause 4, the term of the new Plan will be the same as the remaining term of the previous Plan (for example, if the Customer subscribes to an 24 month Emirati 150 plan and upgrades with 9 months of the Minimum Term remaining, 9 months of the Minimum Term will remain under the new Plan once upgrade activated).
Downgrades and Early Termination Fees
Customers may only downgrade to a lower value Plan before the expiry of the Minimum Term upon payment of an early termination fee. Please refer to the frequently asked questions relating to the relevant Plan on the du Website (FAQs) for details of the early termination fee applicable to each Plan.
Suspension
If a Customer's access to services under a Plan is suspended, the Customer will continue to be charged the relevant monthly fees under the terms associated with the relevant Plan and these Terms and Conditions during the suspension period.
Renewal
At the end of the Minimum Term, Customer will be notified by du by SMS that their Plan is due to expire, at which point they will be given an option to renew or cancel - see the "How to get" section of the Plan page on the du Website for details. If the Customer fails to respond to the SMS before the expiry of the Plan then that Customer's Plan will automatically expire.