Your Flexi Minutes cover the charges for call forwards from the UAE. However, the costs from the roaming network are not included, so be aware that you will have additional charges.
No. You will need to activate roaming services.
Standard roaming: For the first 3 months, a refundable deposit of AED 2,000 is required OR sign up for auto-payments.
UAE nationals: Roaming available by default, no deposit is required. You will need to call 155 to activate.
Upgrade: No additional charges. The contract type of the new plan will be the same as the old plan.
You will need to buy an additional bundle. Visit du.ae/databundles to learn more about our data packs.
| National Call Rate | AED 0.32/min (Inclusive of 5% VAT) |
| International call rate for flexi plan (to selected 173 destinations) | AED 1.26/min (Inclusive of 5% VAT) |
| International call rate for national plan (to selected 189 destinations) | AED 1.53/min (Inclusive of 5% VAT) |
| International call rate for remaining destinations | AED 3.78/min (Inclusive of 5% VAT) |
| National SMS rate | AED 0.19/SMS (Inclusive of 5% VAT) |
| International SMS rate | AED 0.63/SMS (Inclusive of 5% VAT) |
You can cancel your plan at any time, however, if you're on a contract, early termination fees stated in your plan will apply.
| Rate Plan | Early Termination Fee |
| Smart/Emirati Plan 150 | AED 150 |
| Smart/Emirati Plan 300 | AED 250 |
| Smart/Emirati Plan 600 | AED 450 |
| Smart/Emirati Plan 1000 | AED 1000 |
You may end a particular service on 30 days written notice to du.
Disclaimer: All information on this product is subject to change.