Preferred partners
List of Easy Roaming partner networks
Which country you are travelling to?
Which country you are travelling to?
List of Roaming partner networks
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FAQs
FAQ’s Roaming Packs
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What are roaming packs?
- Roaming Data packs are cost effective data packages that you can be used on foreign networks when you travel abroad.
- You will enjoy best network experience for example LTE speeds.
- We have from daily, weekly and Monthly bundles (Up to 15GB).
- These bundles can be used in our preferred countries www.du.ae/preferredcountries
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If I am in a country that has preferred and non-preferred, will I be charged out of bundle charges?
- No, you will not be charged out of bundle charges even if you are in a non-preferred country.
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Do I need to have a roaming service activated? And how can I activate a roaming service?
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Yes, you need to have International Roaming service active
- Check you roaming status by sending an SMS “roaming” to 5102. If you have any roaming service active you will be able to buy a roaming data bundle.
- If don’t have any roaming service active and if you are the payment responsible for your number, you can activate Easy roaming, which will give you roaming access with special voice rates and data capability in limited 86 countries [www.du.ae/preferredcountries]
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How to activate Easy Roaming
- SMS “easy” to 5102.
- OR
- Dial *155# while abroad to activate easy roaming.
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Yes, you need to have International Roaming service active
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Do I have to have easy roaming to purchase a roaming data package?
- You need either International roaming service active on you line or Easy roaming active, to purchase a roaming data package
- Easy roaming gives you discounted voice rates and access to 86 countries
- Activating International roaming and enjoy access to 190+ countries.
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Will I be charged when my data bundle is consumed/finished/ depleted?
- Once your data package is depleted you have the choice to either purchase another bundle or continue using data on pay per use model. However, since pay per use is expensive, we always recommend that you purchase a roaming data package
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Can I purchase the data package before traveling?
- Yes, the validity of the data pack will start upon first data usage abroad.
FAQ’s easy roaming
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What is easy roaming?
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‘Easy Roaming Service’ allows you to enjoy Voice calling and SMS rates as good as the local rates while roaming on all the preferred networks of du. Additionally, you can also buy data roaming packs.
- Discounted Voice rates
- Access to preferred countries (incase customer does not have IR or isn’t eligible for IR)
- AED 10 monthly fee [30 days]
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‘Easy Roaming Service’ allows you to enjoy Voice calling and SMS rates as good as the local rates while roaming on all the preferred networks of du. Additionally, you can also buy data roaming packs.
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Can I use Easy roaming discounted voice rates anywhere?
- No, it can be used on our Preferred networks www.du.ae/preferredpartners , but data packages can be used in all operators in a preferred countries.
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Do I need to activate this service?
- Yes , to activate SMS “easy” to 5102.
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Can I subscribe while abroad?
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Yes, to subscribe:
- Postpaid:
- IR active: SMS “easy” to 5102.
- IR not active: *155#
- Prepaid:
- SMS “easy” to 5102.
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Yes, to subscribe:
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Can I this in the UAE?
- No, the discounted voice rates will only apply while abroad.
Standard Roaming rates
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Rest of the world
- Outgoing calls to UAE - AED 9/min
- Outgoing calls within country - AED 5/min
- Outgoing calls to all other countries - AED 9/min
- Incoming calls - AED 1.250/min
- Outgoing SMS - AED 2/SMS
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GCC
- Outgoing calls to UAE and GCC countries - AED 2.203/min
- Outgoing calls within GCC - AED 0.88/min
- Outgoing calls to all other countries - AED 9/min
- Incoming calls - AED 0.81/min
- Outgoing SMS - AED 0.22/SMS
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Arab countries (Syria, Tunisia..)
- Outgoing calls to UAE - AED 6/min
- Outgoing calls within Arab countries - AED 2/min
- Outgoing calls to all other countries - AED 9/min
- Incoming calls - AED 1.25/min
- Outgoing SMS - AED 2/SMS
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Terms & conditions
For terms and conditions, please click here