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How will I know when my subscription is active?
After successfully completing the previous steps, launch the Shahid application on your device, enter your credentials (username/ password) then start watching.
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What happens to my offer if I change my mobile carrier or plan?
If you change your carrier or switch to a plan that does not include Shahid, your subscription will automatically get cancelled.
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When can I start enjoying my Shahid offer?
You can start using the service as soon as your eligible du plan is active, and you have activated your subscription.
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Can I use my account outside of the UAE?
Yes, however, you can only redeem the voucher in the UAE.
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If I am an existing du customer, can I upgrade to a plan that has Shahid?
This offer is only for new customers.
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Will I get notified when my 12-month complimentary subscription is over?
Yes, you will be notified once your 12-month subscription ends.
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What happens after the complimentary 12-month offer period?
Once your promotional offer ends, you can continue with your subscription by paying the monthly or annual subscription price at the time (currently AED 39.99/month for Shahid VIP and 59.99/month for Shahid VIP | Sports via shahid.mbc.net). If not, your subscription will automatically end.
Alternatively, you can upgrade to an eligible plan and get another 12 months on us.
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What if a customer downgrades to an ineligible mobile rate plan after availing the Shahid offer?
If you downgrade to an ineligible plan, your subscription will be cancelled.