Dubai, 5 July 2011 – We would like to inform that in a few cases our Pay as you Go (prepaid) customers may experience difficulty in reading the 15 digit top up code which appears after scratching the back of the recharge card. We have identified an issue with the quality of printing on some cards, most of which have now been withdrawn from stores around the UAE and replaced with fresh stocks. However some customers may have already purchased in the past few days and may have the cards ready for topping up their mobile.  

Customers holding such cards can get a replacement from a number of our premium dealers* or any du store, bringing with them the original card, or by simply calling our call centre for free by dialing  155 or 055 5678155. Our call centre teams are able to recognize the faulty cards based upon the scratch card’s serial number and will apply the recharge  onto the customer’s account.  

We apologize for the inconvenience experienced by our customers and  would like to assure our customers that we are taking this matter with utmost seriousness with our suppliers to prevent any inconvenience in the future.  

To know more about our shop locations, please contact our customer care on 155 from du lines or 055 5678155 from any other lines. Alternatively, you can go to: http://www.du.ae/en/about/dushop to view the list of all du shops and their locations  

*Premium dealers available for the exchange of scratch cards:
Axiom Telecom
One mobile
Fono
Eros Digital Home
Jumbo Electronics
Sharaf DG