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What happens to my offer if I change my mobile carrier or plan?
If you change your carrier or switch to a plan that does not include the offer, your subscription will automatically get cancelled.
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When can I start enjoying my complimentary 12-month subscription?
You can start using your service as soon as your eligible du plan is active, and your subscription is activated.
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Can I use my account outside of the UAE?
The subscription is only available to use in the UAE.
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If I am an existing du customer, can I upgrade to a plan with this offer?
This offer is only for new customers.
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Will I get notified when my 12-month complimentary subscription is over?
Yes, you will be notified once your 12-month subscription ends.
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What happens after the complimentary 12-month offer period?
Once your promotional offer ends, you can continue with your subscription by paying the monthly or annual subscription price at the time. If not, your subscription will automatically end
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What if a customer downgrades to an ineligible mobile rate plan after availing the offer?
If you downgrade to an ineligible plan, your subscription will be cancelled