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Check your roaming status
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Tips for Roaming
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The following tips will help you get ready for your trip with our Roaming services.
When you’re preparing for your trip:- SMS roaming to 5102 to check if your line is activated with roaming services.
- If you are planning to buy a roaming bundle make sure to check our preferred partners in the country you’re travelling to.
- You need to have a 3G/4G/5G phone to use your roaming data bundles abroad.
- Make sure the Data Roaming option is enabled on your phone. Simply go to Settings -> Data Roaming and switch on Data Roaming.
- Set up a PIN for your phone and SIM, in case they are lost or stolen.
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While traveling:
- We recommend you restart your phone when you land.
- Your phone will automatically connect to one of the local networks. If it doesn't, you can manually search for the network on your phone’s settings and connect to the desired network.
- You’ll receive a welcome message from us as soon as you switch on your phone in the visited country.
- You can check your data balance on our du app or mydata.du.ae
- We’ll notify you with SMSs once you’ve used up 70%, 80% and 100% of your bundle.
- In case your phone is lost or stolen, report it by calling us immediately on +971555678155 so we can suspend your line for 5 days to prevent the misusage of your line.
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General usage tips:
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When calling back to the UAE, replace the first 0 with +971.
To dial +, hold down 0 until the plus symbol (+) appears. - Replace the 0 with the code of the visited country when calling numbers within the visited country.
- Make sure you check the emergency numbers of the visited country before your trip, you won't need to dial a special area code before the emergency number.
- On your journey, you can always top up your prepaid line on our du app or Quick Recharge. You can also pay your bills on our du app or by using the Quick Pay option on our website.
- You can make voice and video calls over internet applications with our roaming data bundles.
- To access your voicemail, dial +971555678161 (the charges are equal to making a call back to the UAE).
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When calling back to the UAE, replace the first 0 with +971.
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Manage your data wisely:
- Be aware of any activity that may use large amounts of data such as, automatic software updates and email notifications.
- Turn off the Location service when it’s not needed, because it might use up your data.
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FAQs
Roaming Services FAQs
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What do I need to do to use my phone while travelling?You will need to activate the international Roaming service. To check the status of your roaming services on your du Postpaid line, simply SMS ‘Roaming’ to 5102.
In case your Roaming service is inactive, please visit the du App to activate it or SMS ‘IR’ to 5102. -
How do I use the Roaming data allowance I have, within my Power plan?To use your Roaming data allowance within the Power plan, you need to make sure that the international Roaming service on your Postpaid line is activated (please see above). The data will be available for you to enjoy during your time abroad.
In case you use all the Roaming data during your trip, you can always purchase a data bundle to stay connected.
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Why can’t I access the Data Portal or the du App when abroad?
Make sure that your Wi-Fi is turned off and your Roaming data option is turned on. Try disabling all your apps to avoid automatic background updates. If you still can’t access mydata.du.ae or the du App, clear the cache or history on your mobile. Follow the steps below:
iPhone: Go to Settings - Safari settings - scroll down to ‘Clear History and Web Site Data’.
Once that’s done, reopen your Safari browser.
Android: Go to Browser - Settings - Privacy - Delete personal data (find the cache and cookies that need to be deleted).
Once that’s done, open a new browser.
If the page on mydata.du.ae still doesn’t work, follow the steps below:
iPhone: Go to Settings - Safari settings - Block cookies - select ‘Never’
Android: Go to Settings - Content settings – Advanced - select ‘Accept cookies’
If it still doesn’t work, contact us or email us at customer.care@du.ae with the country you’re visiting and the operator network you are on.
Roaming Bundles FAQs
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What are Roaming bundles?Roaming bundles are bundles that can be used in foreign networks when travelling abroad so that you can stay connected with ease no matter where you are. We are offering a selection of data or voice and data-only bundles with different validity, from daily bundles to bundles with 365 days of validity. The bundles can be used in more than 120 destinations around the globe for your convenience. Please see the list of preferred networks and countries here at du.ae/preferredcountries.
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What am I getting with the Roaming bundles?You can now enjoy our exciting new allowances, which will give you more data and more minutes than ever before to use in all our preferred countries.
Check out the limited summer promotional offers below:
Price (AED) 35 35 100 200 350 500 1200 Type Data Data Data Data Voice & data Data Data Validity 24 hrs 24 hrs 7 days 7 days 15 days 60 days 365 days Recurrence One off Auto renewal One off One off One off One off One off Data 500MB 500MB 2GB 10 GB 15 GB 30GB 50GB Voice - - - - Unlimited outgoing + 500 Incoming - - Keyword Send D to 5102 SMS B to 5102 SMS W to 5102 SMS U to 5102 SMS M to 5102 SMS V to 5102
Note: All applicable products and services used in the UAE are subject to the standard rate of 5% VAT. However, in compliance with the regulations for telecom services, we are pleased to offer you no VAT on services like mobile Roaming charges, if used outside of the UAE.
For longer validity bundles, your bundle will remain active on your line, and you will be able to use it whenever you travel within the validity period of the bundle.
To view the remaining balance of your Roaming bundle, please go to the du App or visit mydata.du.ae. -
How can I buy the Roaming data bundles?You can buy the Roaming bundles through:
- du App
- SMS keyword to 5102
You can activate up to 5 Roaming bundles at the same time, depending on your needs.
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Can I purchase a bundle before travelling?You can purchase roaming data-only bundles anytime, but the bundle will only be activated during your travel. You can purchase the bundle up to 60 days before you travel.
For the voice and data bundles, the bundles will be activated immediately at the time of purchase.
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Will my Roaming bundles auto-renew upon expiry if I am still abroad?No, all our Roaming bundles are one-off bundles, except for the ‘daily auto-renewal’ bundle.
Once the one-off bundles expire, you will have to purchase another bundle to keep using Roaming data.
The ‘daily auto-renewable’ Roaming bundle gives you 500MB of Roaming data that automatically renews every 24 hours – only when you’re on roaming. The bundle will not renew if you finish all your 500MB data within a day, it will only renew on the next day.
To deactivate the ‘daily auto-renewal’ bundle, SMS ‘D Stop’ to 5102. -
I bought the daily auto-renewable bundle and travelled for three days. Do I need to deactivate it when I come back?The daily auto-renewable bundle will remain active on your line, but you’ll only be charged the next time you travel, and you use it abroad.
If you do not wish for the bundle to auto-activate during your next travels, you need to deactivate it – simply SMS "D stop" to 5102. -
Can I use data while roaming, even if I don’t have an active bundle?If you have not purchased a bundle with Roaming data or you do not have any Roaming data allowance within your Power plan, data usage is blocked. This is to protect you from any unwanted expenses while travelling.
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My Roaming bundle isn’t working, what should I do?
- Restart your phone.
- Check if you have an active bundle on the du App.
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Reset your network settings and try again:
iPhone: Settings – General – Reset – Reset network settings Android: Settings – Connections – Mobile networks – access point names – select access – Reset to default - If the problem continues, send us an email at customer.care@du.ae
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If I’m in a non-preferred country, will my bundle work?No, the bundles will not work in a non-preferred country.
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Will I be charged after I finish my Roaming bundle data allowance?Rest assured that you’re protected after you finish your Roaming bundle, and you won’t be charged for any out-of-bundle fees. If you run out of data, you can purchase another Roaming data bundle to stay connected during your travels.
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If I purchase the yearly bundle and consume the full 50GB before the end of the year, can I buy another bundle?Yes, we love to keep you connected and provide you with the best experience possible.
You’ll be able to buy another bundle if you consume all your 50GB of the Roaming data bundle before the end of the year.
GCC Roaming Bundles FAQs
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What are the GCC Roaming bundles?They are special Roaming bundles that only work within the Gulf countries.
GCC bundles Price (AED) 99 199 Type GCC GCC Validity 3 days 10 days Recurrence One off One off Data 5GB Unlimited
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If I travel within the GCC and come back to the UAE, then travel to the GCC again, can I still use the bundle?
Yes, if you travel within the validity period of the bundle.
Hajj and Umrah Bundle FAQ
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What is the Hajj and Umrah Roaming bundle?This is a special Roaming bundle that only works within Saudi Arabia.
Roaming Voice FAQs
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What is Standard Roaming?Standard Roaming refers to voice usage if you do not purchase a Roaming bundle with voice allowances. Instead, you will have voice rates for incoming and outgoing calls in more than 190 countries. These rates are split into three geographical zones, the GCC, Arab countries and the rest of the world.
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Standard Roaming ratesRest of the world
- Outgoing calls to UAE - AED 9/min
- Outgoing calls within the country - AED 5/min
- Outgoing calls to all other countries - AED 9/min
- Incoming calls - AED 1.250/min
- Outgoing SMS - AED 2/SMS
GCC
- Outgoing calls to UAE and GCC countries - AED 2.21/min
- Outgoing calls within GCC - AED 0.88/min
- Outgoing calls to all other countries - AED 9/min
- Incoming calls - AED 0.81/min
- Outgoing SMS - AED 0.22/SMS
Arab countries (Syria, Tunisia..)
- Outgoing calls to UAE - AED 6/min
- Outgoing calls within Arab countries - AED 2/min
- Outgoing calls to all other countries - AED 9/min
- Incoming calls - AED 1.25/min
- Outgoing SMS - AED 2/SMS
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What are the charges for calls to satellite numbers?The calls to satellite numbers for both Prepaid and Postpaid lines are AED 20/minute including, the three geographical zones, GCC, Arab countries and the rest of the world.
All applicable products and services used in the UAE are subject to the standard rate of 5% VAT. However, in compliance with the regulations for telecom services, we are pleased to offer you no VAT on services like Mobile Roaming charges, if used outside of the UAE.
VOIP while Roaming FAQs
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What’s the new feature on the Roaming data bundles?When buying a Roaming data bundle, you can use all internet calling applications available in the country you’re visiting. These include WhatsApp calls, BOTIM, Skype, Snapchat calls, Facebook Messenger, Viber, WeChat, Tango, House Party, IMO and others. You will not be charged extra for using VOIP apps.
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I am having an issue with using a certain application (e.g. WhatsApp calling), and I have already purchased Roaming bundles.Please ensure that the VoIP call is made using a Roaming mobile data connection, and that the mobile data is turned on.
If it doesn’t work, this could be a temporary interruption from the application (e.g. it also could be an issue from the WhatsApp network), please try to use any other internet calling application.
You can also make sure of the following:
- Make sure you activate your Roaming Data bundle.
- Restart your phone or reset your network selection.
- Make sure you turn on your cellular data and disconnect from your Wi-Fi.
For more information, you can email us at customer.care@du.ae
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Terms & conditions
For terms and conditions, please click here