Samsung Galaxy Note9
Go ahead and do bigger things with the all-new Samsung Galaxy Note9 which features the intelligent S Pen, a stunning 6.4” Infinity Display and a host of other features for you to discover.
Customise your device
Storage
Choose storage
Unfortunately all our stock has been booked at this time. You can still proceed with your order and get up to 16GB free data offer . Your order will be in queue and we will notify you once new stock becomes available.
How would you like to buy this device?
What do these options mean?
Plan selection
Buy with a new plan
Buy with existing plan
Get this device with a new postpaid plan (new number).
Buy with existing plan
Get this device with your existing du postpaid plan.
Choose your new postpaid plan
Recommended Plans
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You will need the following Important documents
Emirates ID 
UAE Delivery address 
Accepted Credit CardsUAE issued Credit Cards only 
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Top 5 Device specifications
- 6.4’’, Quad HD+ sAMOLED*
- 6GB RAM, 128GB Internal Memory + microSD slot (up to 512GB) or 8GB RAM, 512GB Internal Memory + microSD slot (up to 512 GB)
- [Rear camera] Super Speed Dual Pixel 12MP OIS (F1.5/F2.4) + 12MP OIS (F2.4) [Front camera] 8MP AF (F1.7)
- 10nm Octa-core
- 4000mAh Battery, Wireless/Fast Charging
*Screen measured diagonally as a full rectangle without accounting for the rounded corners.
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FAQs
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What are the steps involved to order the Samsung Galaxy Note 9?Choose your device storage and colour.
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For New customers:
- Select your postpaid plan (choose between a 12- or 24-month contract)
- Choose ‘Buy with a new du number’
- Select ‘Delivery’
- Fill out the form with your details
- Click on ‘order now’
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For Existing Customers:
- Select your plan (choose between a 12- or 24-month contract)
- Choose ‘Buy with an existing du number’
- Select ‘Delivery’
- Fill out the form with your details
- Click on ‘order now’
You’ll receive a confirmation email and a call to verify your delivery details as well as to arrange the delivery date and time. -
For New customers:
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Are there any shipping charges?No, there are no shipping or delivery charges.
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Does the phone come with a warranty?Yes, the phone comes with a one-year warranty which you can use at any Samsung-authorised service centre.
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Will my personal information and credit card details be kept secure?Yes, any information you provide will be protected in accordance with the federal laws of the United Arab Emirates. You can read our privacy policy.here.
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I’m a new customer, how long will it take for my SIM to be activated?
Your SIM will be activated at the time of delivery.
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I’m an existing customer and I want to get a new number with the Samsung Galaxy Note9. Can I still get the device delivered?
Yes, delivery services will be available to new and existing customers who are ordering the Samsung Galaxy Note9 through our website.
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Can I buy the phone online for the full price without subscribing to a postpaid plan?
No, unfortunately, when it comes to orders, we’re only offering the Samsung Galaxy Note9 with a postpaid plan.
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What are the delivery timelines?
Dubai: Up to five working days from the launch date. Other emirates: Up to seven working days from the launch date.
Delivery orders will be served on a ‘first in, first out’ basis, so customers who place their order on the first day of the order period will receive their devices in the first delivery batch. -
I’m already subscribed to a Smart Plan with an Extra Data offer; can I still get the Samsung Galaxy Note 9 for free?
Yes, we’ll simply add the monthly instalments for the Samsung Galaxy Note 9 to your plan’s monthly fees.
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I’m subscribed to Smartphone Privilege Plan and/or have a device discount. Can I get the Samsung Galaxy Note 9 for free?You’ll need to get a new postpaid line and subscribe to the handset instalment or cancel your current handset contract and get a new one for the Samsung Galaxy Note 9.
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Can I cancel the contract before it ends?
Cancelling the contract before it ends will incur an early cancellation fee for every remaining month.
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Terms & conditions
The purchase of the Extra Data Offer (the Offer) is subject to these Terms and Conditions. du reserves the right to amend these Terms and Conditions or to withdraw the Offer. du will publish these Terms and Conditions, and any revisions to them, on its website www.du.ae (du Website).
Eligible Customers
The Offer is available to the following customers:- Any new or existing customers of du’s Smart, 150, 300, 600 and 1000 plans.
- Any new or existing customers of du’s Emirati 100, 300, 600 and 1000 plans (together with the Smart tariffs listed in a Plan).
Other Offers
Customers subscribing to the Offer may not be permitted to purchase other offers or add-ons with the same Plan, including the following:- Smartphone Privilege Plan
- A 10 GB Extra Data
- Premium Bundle
- iPhone Special Offer
Minimum Term
To benefit from the Offer, Customers must sign up to a Plan for a minimum of 12 months or 24 months, depending on the Plan chosen (Minimum Term). The Plan will expire upon completion of the relevant Minimum Term. Upon expiry of the relevant Minimum Term, Customers will be given the option to renew their Plan in accordance with paragraph 7 below.Upgrades
Customers who have already subscribed to the Offer may upgrade to an equal or higher value Plan at any time provided they are not in breach of the terms and conditions associated with their existing Plan, including these Terms and Conditions. If a Customer upgrades during the Minimum Term in accordance with this clause 4, the term of the new Plan will be the same as the remaining term of the previous Plan (for example, if the Customer subscribes to an 24 month Emirati 150 plan and upgrades with 9 months of the Minimum Term remaining, 9 months of the Minimum Term will remain under the new Plan once upgrade activated).Downgrades and Early Termination Fees
Downgrades & Early Termination Fees Customers may only downgrade to a lower value Plan before the expiry of the Minimum Term upon payment of an early termination fee. Please refer to the frequently asked questions relating to the relevant Plan on the du Website (FAQs) for details of the early termination fee applicable to each Plan.Suspension
If a Customer’s access to services under a Plan is suspended, the Customer will continue to be charged the relevant monthly fees under the terms associated with the relevant Plan and these Terms and Conditions during the suspension period.Renewal
At the end of the Minimum Term, Customer will be notified by du by SMS that their Plan is due to expire, at which point they will be given an option to renew or cancel – see the “How to get” section of the Plan page on the du Website for details. If the Customer fails to respond to the SMS before the expiry of the Plan then that Customer’s Plan will automatically expire.Other Terms
The purchase of the Offer is subject to du’s General Terms and Conditions, Specific Terms and Conditions for Mobile Services and terms associated with the relevant Plan (copies of which can be found on the du Website). Where there is any inconsistency between these Terms and Conditions and those other terms, these Terms and Conditions shall prevail).
Galaxy Note9
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AED 0
One-time
AED
Monthly
This is important to know
Preffered Number:
The Preferred Number option is available on Smart 300, 600 and Smart 1000. Choose up to 3 preferred national numbers (mobile or landline) and get up to 1,000 minutes of call time every month.To activate your preferred number, SMS ‘ACT NAT 971XXXXXXXXX’ to 1233 (replace the X characters with the phone number).Add or edit your preferred number by logging in to ‘My Account’ (previously Selfcare).
Number Type(Special/Bronze/Silver/Gold):
Enjoy a unique and special number from an exclusive dedicated range for this postpaid plan
Anghami:
Listen to your favorite music with a free Anghami Plus subscription exclusively with our postpaid plans.
Entertainer:
Enjoy thousands of deals on dining, leisure, hotels and more with a free du The Entertainer annual subscription with our postpaid plans.
What does flexible minutes mean?
Your Flexible Minutes cover the charges for call forwards from the UAE. However, the costs from the roaming network are not included, so be aware that you will have additional charges.
Does my plan include international roaming services?
No. You will need to activate roaming services.
Standard roaming: For the first 3 months, a refundable deposit of AED 2,000 is required OR sign up for auto-payments.
UAE nationals: Roaming available by default, no deposit is required. You will need to call 155 to activate.
Are there any charges if I change my plan?
Upgrade: No additional charges. The contract type of the new plan will be the same as the old plan.
What are the charges after I run out of my monthly benefits?
| National Call Rate | AED 0.3/min (pay per second) |
| International call rate for flexible plan (to selected 175 destinations) | AED 1.2/min (pay per second) |
| International call rate for national plan (to selected 190 destinations) | AED 1.45/min (pay per second) |
| International call rate for remaining destinations | AED 3.6/min) |
| National SMS rate | AED 0.18/SMS |
| International SMS rate | AED 0.60/SMS |
What are the charges after I run out of my monthly benefits?
| Before 6 months | After 6 months) | |
|---|---|---|
| No contract | AED 300 will be charged | No charge |
| 12-months contract | AED 150 x remaining months | AED 150 x remaining months |
| 24-months contract | AED 300 x remaining months | AED 300 x remaining months |
Disclaimer: All information on this product is subject to change.