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My Account support

Welcome to My Account support. Registering for an online account and logging in lets you manage your du mobile, home and business services.

Help with your account?


What you can do with your account

  • Payment, Bill, Recharge and Manage card

     

    Analyse last bill
    Analyse your last bill by checking it online or by downloading it in excel format.

    Full or partial bill payment
    Pay in full or partial amounts of your bill.

    Minimum payment amount and due date
    View the minimum payment amount and the due date to avoid line disconnection.

    View last bill's amount
    View your bills from the past six months and make a payment.

    Download your bills
    View or download your bills from the last six months in PDF format.

    Last payment amount view


    Payment history
    View your payment history to keep track of your bill payments.

    View unbilled charges
    View your unbilled charges from your last bill to monitor your usage. The final bill amount will vary depending on the discounts, standard rates, etc.

    Select eBill or paper statement
    We're going green! Access your bills from the past six months by logging in to your account.

    Manage credit card(s)
    Add or update your credit card details for online payments.

    Pay or recharge for a friend
    Add and manage your list of friends or family members with Pay As You Go® Plus or monthly plans, and recharge or pay their bills. You can also activate auto-payments or auto-recharges for their accounts.

    Total credit limit
    Know your line's total credit limit. Going over your credit limit will lead to a service disconnection. To increase your credit limit, please contact customer care.

    Auto-payment and auto-recharge
    Save your credit card details for monthly bill payments. You can even decide to pay in full or partial amounts every month or week. Fully secure, and saves you time and effort.

    Auto-payment and auto-recharge for a friend


    Advance bill payment
    Make advanced payments for your bills.

    Quick bill payment
    Make a quick online payment without logging in your account. Just enter your account details. 

  • Online support

     

    Track a pending request
    Track your service modification requests.

    Troubleshoot and log trouble ticket
    Troubleshoot any issues you have with our services. If you need more assistance, raise a trouble ticket.

    Track trouble ticket
    Track and view your trouble tickets' status.

    Search du.ae
    Browse our products and services, or any other related information.

  • Access

     

    New user registration
    Check your account balance, view your usage, make payments, download your bills, manage your services and more anywhere, anytime on any device. Register with a valid du mobile number, landline number or account number and email address.

    Forgot your password


    Login


    Logout


  • Profile view and management

     

    Personal information
    View and manage your personal information.
    • View primary contact number.
    • View and edit alternate contact number.
    • View and edit alternate email address.
    • Preferred contact method (SMS or email)

    Billing information
    View and manage your billing information.
    • Billing address
    • Bill delivery method
    • Alternate email address
    • Username and password
    • Language settings (English or Arabic)

    Data usage alert settings
    Set SMS notifications for data usage.

    Promotions
    Choose to subscribe or unsubscribe from promotional messages.

    ID registration
    As part of MNMI, register your valid ID online.
  • Account overview

     

    Account Dashboard
    View your monthly bill summary, or Pay As You Go® balances and their expiry dates. You can also view the last payment made and the due date for the current outstanding amount.

    Suspension Check Alert, disabled service modification

    Commitment Check on updating credit card details

    Seamless Navigation between my account and du.ae

    View minutes, SMS and data usage
    View the available minutes, SMS or data you have left on your plan or bundles.

  • Manage services

     

    Change your mobile plan
    Upgrade your mobile plan online.

    Change your fixed line plan
    Upgrade your fixed line services online.

    TV packages
    Upgrade or subscribe to our TV packages.

    Manage preferred numbers
    For postpaid plan users, add or delete your preferred numbers.

    Manage your data
    Purchase or subscribe to data packs including BlackBerry data packs.

    Manage SMS bundles
    Purchase or subscribe to SMS packs.

    Voice Mail settings
    Manage your Voice Mail settings.

    Phone configuration settings
    Manage your phone configuration.

    Post call notifications settings
    Manage your post call notification settings.

    Caller Tunes
    Browse and set Caller Tunes.

    1 Fils per Second (fixed)
    Subscribe to our '1 Fils per Second' offer for landline.

    Advance calling features (fixed)
    Subscribe to our advance calling features for landline.

  • Notification

     

    Auto-payment and auto-recharge status
    Receive notifications when auto-payment or auto-recharge is activated for your account.

    Postpaid line suspension
    Receive notifications when your postpaid line is suspended.

  • Payment, Bill, Recharge and Manage card

    Recharge
    Recharge from AED 20 up to AED 500 with More Time, More Data or More International for your Pay As You Go® Plus account. You can use either your credit card or a recharge voucher.

    Manage credit card(s)
    Add or update your credit card details for online payments.

    Pay or recharge for a friend
    Add and manage your list of friends or family members with Pay As You Go® Plus or monthly plans, and recharge or pay their bills. You can also activate auto-payments or auto-recharges for their accounts.

    Recharge history
    View your recharge history to keep a track of your recharges.

    Usage history
    View your last 20 prepaid transactions.

    Auto-payment and auto-recharge
    Save your credit card details for monthly bill payments. You can even decide to pay in full or partial amounts every month or week. Fully secure, and saves you time and effort.

    Auto-payment and auto-recharge for a friend


  • Online support

    Track a pending request
    Track your service modification requests.

    Track trouble ticket
    Track and view your trouble tickets' status.

    Search du.ae
    Browse our products and services, or any other related information.

  • Access

    New user registration
    Check your account balance, view your usage, make payments, download your bills, manage your services and more anywhere, anytime on any device. Register with a valid du mobile number, landline number or account number and email address.

    Forgot your password


    Login


    Logout


  • Profile view and management

    Personal information
    View and manage your personal information.
    • View primary contact number.
    • View and edit alternate contact number.
    • View and edit alternate email address.
    • Preferred contact method (SMS or email)

    Promotions
    Choose to subscribe or unsubscribe from promotional messages.

    ID registration
    As part of MNMI, register your valid ID online.
  • Account overview

    Account Dashboard
    View your monthly bill summary, or Pay As You Go® balances and their expiry dates. You can also view the last payment made and the due date for the current outstanding amount.

    Suspension Check Alert, disabled service modification

    Seamless Navigation between my account and du.ae

    View minutes, SMS and data usage
    View the available minutes, SMS or data you have left on your plan or bundles.

  • Manage services

    Change your mobile plan
    Upgrade your mobile plan online.

    Value plans & add-ons
    For Extra Social prepaid users, upgrade your plans and purchase add-ons online.

    Manage your data
    Purchase or subscribe to data packs including BlackBerry data packs.

    Manage SMS bundles
    Purchase or subscribe to SMS packs.

    Call Home for Less settings
    Manage your Call Home for Less settings.

    Voice Mail settings
    Manage your Voice Mail settings.

    Phone configuration settings
    Manage your phone configuration.

    Post call notifications settings
    Manage your post call notification settings.

    Caller Tunes
    Browse and set Caller Tunes.

  • Notification

    Auto-payment and auto-recharge status
    Receive notifications when auto-payment or auto-recharge is activated for your account.

    Postpaid line suspension
    Receive notifications when your postpaid line is suspended.