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Mobile support

Mobile support

Getting Started

Using your plan and getting the best value out of it is easy and simple. We’ve prepared this guide for you to get you started.

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My Number, My Identity

Everyone now has to register their mobile line with a valid ID.

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Manage My Data

Check your data usage and avoid unexpected charges on your bill.

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Lost or stolen phone

Make sure you contact us as soon as possible to bar your SIM.

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Mobile settings

We’ll automatically send you your MMS and internet settings.

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Frequently asked questions

Got a question? Check our frequently asked questions section for the answer.

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Data coverage maps

The data maps provide information on our data coverage in different Emirates.

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IMEI Check

Enter your handset's unique IMEI number and check its validity.

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Duplicate IMEIs

The process of blocking the handsets with duplicate IMEI numbers will commence on 15 May and it will run until 21 May.

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Download forms

Download our postpaid, prepaid and other mobile forms.

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Spam SMSes

Now, you can stop receiving spam messages on your mobile.

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Roaming rates

See how much it will cost you to call, text or use the internet while you're travelling outside the UAE.

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Elite Regular Plan

The monthly postpaid plan that gives you what you need.

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The Diamond Plan

Our top of the range postpaid mobile plan for those with the highest expectations.

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