What are the documents I need?

Passport with valid residency or Emirates ID and one of the following:
  • Valid credit card issued by a UAE institution
  • Current tenancy/ownership contract
  • Last month’s utility bill with physical address
  • Salary certificate showing minimum salary of AED 2,500

What does flexible minutes mean?

Use your minutes for national UAE landlines, mobiles and 175 international destinations (except premium rate numbers). See du.ae/PAYG for details.

Does my plan include international roaming services?

No. You will need to activate roaming services.
Standard roaming: For the first 3 months, a refundable deposit of AED 2,000 is required OR sign up for auto-payments.
UAE nationals: Roaming available by default, no deposit is required. You will need to call 155 to activate.

Are there any charges if I change my plan?

Upgrade: No additional charges. The contract type of the new plan will be the same as the old plan.

What if I run out of data?

You will need to buy an additional bundle. Visit du.ae/databundles to learn more about our data packs.

What are the charges after I run out of my monthly benefits?

National Call Rate AED 0.3/min (pay per second)
International call rate for flexible plan (to selected 175 destinations) AED 1.2/min (pay per second)
International call rate for national plan (to selected 190 destinations) AED 1.45/min (pay per second)
International call rate for remaining destinations AED 3.6/min
National SMS rate AED 0.18/SMS
International SMS rate AED 0.60/SMS

What is the cost for cancelling my plan?

Before 6 months After 6 months
No contract AED 300 will be charged No charge
12-months contract AED 100 X remaining months AED 100 X remaining months
24-months contract AED 100 X remaining months AED 100 X remaining months

Disclaimer: All information on this product is subject to change.