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du Concierge

  • Illustration of du Concierge
 
du Concierge is a loyalty program we’ve designed to deliver the highest standards of luxury to you.

•    Enjoy free valet service in top UAE locations
•    24/7 concierge and personal assistant services
•    Professional messenger service to handle your daily tasks

 

With du Concierge, you are offered a really wide range of exclusive services:

•    24/7 Concierge and Personal Assistant services
Our 24/7 Concierge Services will assist you with any general enquiries, booking your airline tickets, planning your vacation, supporting you with your Visa applications, reservations for theatre, concerts and sports events, family events, personal and much more.

•    A professional messenger service.
A professional messenger will help you to handle all of your tedious, everyday tasks with utmost confidentiality, speed and efficiency.

•    Valet parking at some of UAE’s most prime locations.
With your membership card, you can enjoy complimentary valet service at selected prime locations throughout the UAE.

•    Meet and Greet services at UAE airports.
A convenient service that makes your journey at airports faster and more enjoyable every time you travel.

•    Personal Reminders and alerts.
You may request a reminder for any upcoming meeting, event or special occasion you might have.

•    Global limousine service.
You may book a limo wherever you are and whenever you’d like.


More information about du Concierge

•    You will be able to enjoy all the luxuries that come with du Concierge for a year.
•   This elite and exclusive service is an invite only service and in order to remain a member of du Concierge, you must continue being a du customer.

At du Concierge service, we have only one goal in mind… to enrich your journey and make sure you get the treatment you deserve every day of the year.
 
FAQs
  • 1) What is du Concierge?

    It’s a bespoke loyalty program we have developed in partnership with Peacock Concierge for a selected number of clients to add even more life to life.

  • 2) Why?

    Because you are an important customer and you deserve the best. This concierge program rewards you by enriching your experience with us.

  • 3) How does it work?

    Once you receive your card, you can start enjoying our concierge services by simply calling the du Concierge dedicated line – 042 798 111.

  • 4) What are the services?

    du Concierge offers you a range of exclusive services including:

    24/7 Concierge & personal assistant global services:
    Our 24/7 Concierge Services will assist you with your general enquiries, booking your airline tickets, hotels, planning your vacation, ordering flowers and gifts for your loved ones support you with your Visa applications, your property hire & rental, reservations for theatre, concerts and sports events, family events, personal shopping, restaurant reservations and much more.

    Personal reminders & alerts:
    You may request a reminder for any upcoming meeting, event or special occasion such as birthdays, anniversaries, etc.

    Monthly updates:
    You will receive monthly updates on exciting offers and deals exclusively for you.

    Messenger Service:
    A professional messenger will help you to handle all of your tedious, everyday tasks with utmost confidentiality, speed and efficiency. Whether you would like to take your car for its regular maintenance check (service) or require assistance in your daily tasks such as paying bills, renewing your license, banking transactions, processing government and legal documents, etc., your designated messenger will be there to help.

    Valet Parking:
    With your membership card, you can enjoy complimentary valet service at selected prime locations throughout the UAE.

    Limo Service Global:
    You may book a limo anywhere, anytime.

    Meet & Greet:
    A convenient service that makes your journey at the airport faster and more enjoyable every time you are travelling.
    This service can be booked at every airport where it’s available.

  • 5) Is it free of charge?

    Yes, it’s free of charge, courtesy of us.

  • 6) How much will I be charged for each messenger service request?

    The charges are based on location as follows:

    ZONES

    DESTINATIONS

    CHARGES (AED)

    for the FIRST HOUR

    Off Peak *

    2000 - 1600

    Peak *

    1600 - 2000

    Zone 1

    Shaikh Zayed Road, DIFC, Business Bay & Jumeirah 2

    50

    65

    Zone 2

    Deira, Bur Dubai, Al Karama & Jumeirah 1

    60

    75

    Zone 3

    Dubai Marina JBR, Palm Jumeira  & Jumeirah 3

    65

    80

    Zone 4

    Dubai International Airport

    70

    85

    Zone 5

    Jebel Ali & DIP 

    85

    95

    Zone 6

    Al Maktoum International Airport

    100

    110

    Zone 7

    Al Sharjah

    110

    170

    Zone 8

    Al Maha & Bab Al Shams

    140

    150

    Zone 9

    Abu Dhabi Airport, Ras Al Khaima, Al Fujaira & Al Ain

    220

    250

    Zone 10

    Zighy Bay

    250

    280

    Car Service

    250

    Government Transactions

    200

    Visa Assistance

    200

    Hourly rate for every extra hour *

    100

    * All Peak, Off-peak, Car Service, Government Transactions and Visa Assistance charges quoted above are prices for the First Hour (if the task/job is completed within ONE hour). If the task/job takes longer than ONE hour then an extra AED 100 will be added to the above mentioned charges for every extra hour that is consumed to finish the task/job.

  • 7) Can I add one of my family members or friends to this membership?

    This membership is exclusively for you.

  • 8) Can I make requests when I’m outside of the UAE? How?

    Absolutely, you can reach us on +971 42 798 111 whenever you’d like.

  • 9) Where can I use my du Concierge membership card for Valet service?

    You may use your du Concierge membership card at these locations:

     

    CITY

    DESTINATIONS

    Time

    DUBAI

    Dubai Mall

    1.Bloomingdales – Grand drive TDM

    2.The Souk – Grand drive TDM

    3.Galleries Lafayette – Grand driver TDM

    Unlimited

    Mall of Emirates

    Outlet Village

    IMG World of Adventure Dubai Creek Golf & Yacht Club   
    La Mer   
    Dragon Mart 1   
    City Centre Deira   
    City Center Me’aisem  

    Unlimited

    Wafi City
    American Hospital
    Oasis Centre
    Ibn Battuta Mall
    Mirdif City Centre
    Dubai Festival City
    Box Park
    City Walk
    Dubai Waterfront Market   

    4 hours

    Dubai Design District

    3 hours

    Dubai Courts

    Business Village

    The Beach

    Al Maktoum International Airport
    Dubai Healthcare City  

    1 hour

    ABU DHABI

    Yas Mall

    Ferrari World

    Yas Waterworld

    Marina Mall

    Khaldiya Mall

    Deerfields Mall

    Dalma Mall

    Mushrif Mall

    Unlimited

    Masdar City

    3 hours

    Abu Dhabi Municipality

    1 hour

    SHARJAH City Center Sharjah

    Unlimited

    AJMAN City Center Ajman

    Unlimited

    FUJAIRAH City Center Fujairah

    Unlimited

  • 10) For how long can I use this service?

    Your membership will be valid for a year.