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Learn what to do if you're having issues connecting to the internet while travelling or activating a Roaming Data Pack.
Prepaid: If you're a prepaid customer, make sure you follow the steps on Roaming Data Packs to buy a pack. Access to the Data Portal (mydata.du.ae) and the Data Manager App are currently only available to postpaid customers.
Postpaid: If you are a postpaid customer travelling abroad and can't access mydata.du.ae from your mobile to buy a Roaming Data Pack, we advise you to use our Data Manager App or you can follow the steps below:
Make sure you have paid any outstanding bills and that your service is not disconnected.
If you still can't access the data portal mydata.du.ae, we encourage you to download and try again using our Data Manager app on your device.
For additional support, please contact us on 00971-55-5678155, and if you are a Business customer, please call us on: 00971-555678188.
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