From 1 Jan 2018, the UAE Government has introduced Value Added Tax (VAT) at 5%, which applies to our products and services. Read more

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Reading your bill

Main Summary Mobile Roaming
The date your bill was created
The period for which the charges apply.
Your unique customer code which you should have with you when contacting us.
Details about your previous balance, previous payments, adjustments and any outstanding amounts from your previous bill.
Any payments made.
Any overdue amount that still needs to be paid from the previous month
New charges for the month
The latest date you need to pay your bill by.
The total owing, which includes any outstanding amounts from your previous bill.
Useful details in case you need to contact us.
A summary of all your services and their individual charges.
A summary of payments you’ve made
(TSW) Charges for your package which includes landline, broadband and du TV services.
(TS) Charges for your package which includes landline and broadband services.
(TS Premium) Charges for your package which includes a landline and premium broadband services.
Charges that are not included as part of your package, including any set up charges. Discounts that are not included as part of your package, including any one-off credit adjustments.
Useful icons to identify inclusions or discounts that you received on your bill
The total value you received based on your usage
Monthly plan charges and any additional services that are not part of your monthly plan.
Details and charges to other du numbers
Details and charges to non du numbers
Landline and mobile calls made to destinations outside of UAE
SMS charges and details
Additional content and subscriptions that are not part of your mobile plan. These may be one-off charges or monthly subscriptions.
Calls made from your du mobile whilst you were outside of UAE
Calls answered on your du mobile whilst you were outside of UAE
SMS sent from your du mobile whilst you were outside of UAE
Mobile data usage sent whilst you were out of the country on the mobile network. It excludes any public Wi Fi hotspot usage

Our short video will help you understand all the key sections of your du bill.