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Home services tariff guide

One place for all our home services tariff, fees and deposits.

Home services packages monthly fees

Call tariffs (part of a home services package)

 
Time / Calls


National Mobile
All day


Free
0.6 fils / second

 
International 9am – 9pm 9pm-9am
Sat - Thu 3 fils / second* As low as 1 fils / second
Friday 1.5 fils / second

*After the first 5 minutes, calls rate will be 1.5 fils/second.

Landline tariffs (standalone)

 
Landline
Monthly fee AED 15

National calls

Free
Mobile calls (national)
0.5 fils / second
Calls to non-geographical numbers such as
400, 500, 600 and short codes
0.25 fils / second
Directory assistance 199 AED 1 / call

Click for international call charges to popular destinations from your landline (standalone)
International Call Destination Off-peak rate round the clock (Fils / Second) Off-peak rate round the clock (AED / minute)
Australia 3.18 AED 1.91
Bahrain 2.28 AED 1.37
Bangladesh 3.15 AED 1.89
Egypt 3.15 AED 1.89
France 2.28 AED 1.37
India 3.15 AED 1.89
Indonesia 3.15 AED 1.89
Iran 3.15 AED 1.89
Iraq 5.00 AED 3.00
Italy 2.28 AED 1.37
Jordan 3.15 AED 1.89
Kuwait 2.28 AED 1.37
Lebanon 3.15 AED 1.89
Morocco 3.18 AED 1.91
Oman 1.67 AED 1.00
Pakistan 3.15 AED 1.89
Philippines 2.28 AED 1.37
Qatar 2.28 AED 1.37
Saudi Arabia 2.28 AED 1.37
Sri Lanka 3.15 AED 1.89
Sudan 3.15 AED 1.89
Syria 3.15 AED 1.89
United Kingdom 3.18 AED 1.91
United States 2.28 AED 1.37
Yemen 3.15 AED 1.89

Light

Basic

Extra

Max

Exteme

 
8/2 Mbps  
16/2 Mbps
Download/Upload
Free Double Speed!
  
16/4 Mbps  
32/4 Mbps

Download/Upload
Free Double Speed!
  
24/6 Mbps  
48/6 Mbps
Download/Upload
Free Double Speed!
  
100/24 Mbps
Download/Upload
  
1Gpbs/100 Mbps
Download/Upload

Free local & National calls

Free local & National calls

Free local & National calls

Free local & National calls

Free local & National calls
 
Basic TV Channels

View anywhere
Video On Demand


                                  
Basic TV Channels

31 Premium channels*  
View anywhere
Video On Demand
                                   
Basic TV Channels

31 Premium channels*  
View anywhere
Video On Demand
                                   
Basic TV Channels
 
31 Premium channels*  
View anywhere
Video On Demand
                                   
Basic TV Channels
 
31 Premium channels*  
View anywhere
Video On Demand
Wi-Fi router
Wi-Fi router
Wi-Fi router
Wi-Fi router
Wi-Fi router

AED 335

Monthly

AED 380

Monthly

AED 460

Monthly

AED 810

Monthly

AED 4600

Monthly

Light

Basic

Extra

Max

                          
8/2 Mbps  
Download/Upload
                                   
16/4 Mbps  
Download/Upload
                                   
24/6 Mbps  
Download/Upload
100/24 Mbps  
Download/Upload

Free local & National calls

Free local & National calls

Free local & National calls

Free local & National calls
Wi-Fi router
Wi-Fi router
Wi-Fi router
Wi-Fi router

AED 275

Monthly

AED 320

Monthly

AED 400

Monthly

AED 750

Monthly

Speeds shown are the maximum available. The actual speed will vary based on location, network technology, time of day and home network setup.

 

Broadband (standalone)

 
Broadband (standalone)
Download speed (up to)
 8 Mbps  16 Mbps  24 Mbps 100 Mbps  
Upload speed (Standard)
 512 Kbps
 1 Mbps
 1 Mbps
-
Monthly fee  AED 449  AED 549  AED 749 -
Upload speed (Premium) 2 Mbps 4 Mbps  6 Mbps 10 Mbps
Monthly fee
AED 499
AED 609
AED 829
AED 1599

TV Packages

First subscription*

(AED/month)

Additional subscription (AED/month)
du packages    
du TV+ basic package Included Included
On Demand Club
30**
30
On request channels: ARD, ZDF, RTL2, DW TV, DTV Russia, TV3 Russia - -

*The first decoder is installed for free with the Talk, Surf and Watch package.
**Included in Talk, Surf and Watch for every new subscription.


Movies On Demand rental charges

 

Price /Movie 
Genres

Hollywood

Bollywood / Arabic

Top Titles (regular/HD)

AED 15/19 AED 12

Older titles (library)

AED 12 AED 7

du TV+ tariffs (Standalone)

 
  du TV+

 A secondary
du TV+ decoder

A secondary
du TV decoder

Monthly charge
 AED 85
 AED 55  AED 30

Other home services fees

One-time installation fees AED
Initial installation 200
Activating additional sockets* 100
Adding new services 0
Relocation fee 100
Reconnection fee 50
Technician visit (except for fault)
100
Change of landline number 100
Call barring 50 activation fee + 20 / month
Additional basic telephone 55
HDMI cable 30
Additional TV remote 50
Static IP 10 / month

*All new du home services customers will get up to 6 sockets included in their initial home service subscription.

Advance voice features

 

Voice features

One Time charge

Monthly fee

Call barring incoming/outgoing

AED 50

AED 20

Voice mail

Call Forward

CID caller line ID

Call waiting

3 Party call conferencing

Home services deposits

 
Deposits
 AED
 Home services deposit
(waived if you register your credit card for auto debit)
 200
 du TV decoder deposit
 150

Cancellation and downgrade fees

Talk, Surf & Watch has a 24 month commitment and Talk & Surf a 12 month commitment. During that period an early exit fee will apply equal to an administration fee plus the outstanding cost of any benefit (device or discount) provided to you prorated for the remaining contract duration.

 
Other cancellation and downgrade fees
AED
Broadband downgrade
 100
du TV decoder downgrade
 100
Standalone TV, broadband
or landline cancellation* (within 3 month)
 100
Pay TV package downgrade (within 3 month)
 100
Pay TV package cancellation (within 3 months)
 100