From 1 Jan 2018, the UAE Government has introduced Value Added Tax (VAT) at 5%, which applies to our products and services. Read more

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Home services tariff guide

One place for all our home services tariff, fees and deposits.

Home services packages monthly fees

Call tariffs (part of a home services package)

Time / Calls National Mobile
All day Free 0.38 AED/min (Inclusive of 5% VAT)
International 9am – 9pm 9pm-9am
Sat - Thu 1.89 AED/min* (Inclusive of 5% VAT) As low as 1 fils / second
Friday 0.95 AED/min (Inclusive of 5% VAT)

*After the first 5 minutes, calls rate will be 0.95 AED/min (Inclusive of 5% VAT).

Landline tariffs (standalone)

Landline Monthly fee AED 15
National calls Free
Mobile calls (national) 0.32 AED/min (Inclusive of 5% VAT)
Calls to non-geographical numbers such as
400, 500, 600 and short codes
0.16 AED/min (Inclusive of 5% VAT)
Directory assistance 199 1.05 AED/min (Inclusive of 5% VAT) / call
 
  • Click for international call charges to popular destinations from your landline (standalone)

     

    International Call Destination

    Off-peak rate round the clock (Fils / Second)

    Off-peak rate round the clock (AED / minute)

    Australia

    3.18

    AED 1.91

    Bahrain

    2.28

    AED 1.37

    Bangladesh

    3.15

    AED 1.89

    Egypt

    3.15

    AED 1.89

    France

    2.28

    AED 1.37

    India

    3.15

    AED 1.89

    Indonesia

    3.15

    AED 1.89

    Iran

    3.15

    AED 1.89

    Iraq

    5.00

    AED 3.00

    Italy

    2.28

    AED 1.37

    Jordan

    3.15

    AED 1.89

    Kuwait

    2.28

    AED 1.37

    Lebanon

    3.15

    AED 1.89

    Morocco

    3.18

    AED 1.91

    Oman

    1.67

    AED 1.00

    Pakistan

    3.15

    AED 1.89

    Philippines

    2.28

    AED 1.37

    Qatar

    2.28

    AED 1.37

    Saudi Arabia

    2.28

    AED 1.37

    Sri Lanka

    3.15

    AED 1.89

    Sudan

    3.15

    AED 1.89

    Syria

    3.15

    AED 1.89

    United Kingdom

    3.18

    AED 1.91

    United States

    2.28

    AED 1.37

    Yemen

    3.15

    AED 1.89

  •  

    Starter

    Basic

    Advanced

    Ultimate

    Broadband Speed (DL/UL)

    20/6

    40/12

    60/18

    100/30

    TV

    Included in your package

    OSN Entertainment GetStarted

    OSN Entertainment GetStarted

    OSN Entertainment GetStarted + beIN

    OSN Entertainment GetStarted+ OSN Ultimate Entertainment +beIN

    Select one TV Package

     

    ·   OSN Ultimate Entertainment

    ·   OSN Movies

    ·   OSN Pehla Variety

    ·   Abu Dhabi Sports

    ·   OSN Ultimate Entertainment

    ·   OSN Movies and Ultimate Movies

    ·   OSN Pehla Prime

    ·   OSN Ultimate Sports

    ·   Pinoy

    ·   OSN Movies and Ultimate Movies

    ·   OSN Pehla Prime

    ·   OSN Ultimate Sports

    ·   Pinoy

    Free View

    Yes

    Yes

    Yes

    Yes

    Basic TV

    Yes

    Yes

    Yes

    Yes

    Movie Store

    Yes

    Yes

    Yes

    Yes

    Du View

    Yes

    Yes

    Yes

    Yes

    Wi-Fi Router

    Yes

    Yes

    Yes

    Yes

    TV Box

    Yes

    Yes

    Yes

    Yes

    Landline

    Free local & National calls

    Free local & National calls

    Free local & National calls

    Free local & National calls

     

    AED 379

    AED 459

    AED 579

    AED 999

  •  

    Starter

    Basic

    Advanced

    Ultimate

    Broadband (DL/UL)

    10/3

    20/6

    30/8

    100/30

    TV

    WAVO Entertainment

    WAVO Entertainment

    WAVO Entertainment

    WAVO Entertainment

    Wi-Fi Router

    Yes

    Yes

    Yes

    Yes

    TV Box

    Yes

    Yes

    Yes

    Yes

    Landline

    Free local & National calls

    Free local & National calls

    Free local & National calls

    Free local & National calls

     

    AED 299

    AED 349

    AED 399

    AED 699

Speeds shown are the maximum available. The actual speed will vary based on location, network technology, time of day and home network setup.

Broadband (standalone)

Broadband
(standalone)
Download speed (up to)                                         

 

 8 Mbps

 

 16 Mbps

 

 24 Mbps

 

100 Mbps  

 

Upload speed (Standard)                                       

 

 512 Kbps

 

 1 Mbps

 

 1 Mbps

 

-

 

Monthly fee                                              

 

 AED 449

 

 AED 549

 

 AED 749

 

-

 

Upload speed (Premium)                                 

 

2 Mbps

 

4 Mbps

 

 6 Mbps

 

10 Mbps

 

Monthly fee                                  

 

AED 499

 

AED 609

 

AED 829

 

AED 1599

 

TV Packages

First subscription*

(AED/month)

Additional subscription (AED/month)

du packages

 

 

 

 

 

du TV+ basic package

 

Included

 

Included

 

On Demand Club

 

30**

 

30

 

On request channels: Servus TV, DW German, TV3 Russia

 

-

 

-

 

*The first decoder is installed for free with the du home package.
**Included in du home for every new subscription.

Movies On Demand rental charges

Genres

 

 Hollywood / Bollywood / Arabic

Top Titles Price (regular/HD)

AED 15/19/30

 

du TV+ tariffs (Standalone)

 

du TV+

 

A secondary
du TV+ decoder

 

 

A secondary
du TV decoder

 

 

Monthly charge

 

AED 85

 

AED 55

 

AED 30

 

 

Other home services fees

One-time installation fees

 

AED

 

Initial installation

 

200

 

Activating additional sockets*

 

100

 

Adding new services

 

0

 

Relocation fee

 

100

 

Reconnection fee

 

50

 

Technician visit (except for fault)

 

100

 

Change of landline number

 

100

 

Call barring

 

50 activation fee + 20 / month

 

Additional basic telephone

 

55

 

HDMI cable

 

30

 

Additional TV remote

 

50

 

Static IP

 

10 / month

 

*All new du home light services customers will get up to 6 sockets included in their initial home service subscription.

Advance voice features

 

Voice features

 

 

One Time charge

 

 

Monthly fee

 

Call barring incoming/outgoing

 

AED 50

 

 

AED 20

 

Voice mail

Call Forward

CID caller line ID

Call waiting

3 Party call conferencing

Home services deposits

Deposits

 

AED

 

Home services deposit
(waived if you register your credit card for auto debit)

 

200

 

du TV decoder deposit

 

150

 


Cancellation and downgrade fees

du home has a 24 month commitment and du home light a 12 month commitment. During that period an early exit fee will apply equal to an administration fee plus the outstanding cost of any benefit (device or discount) provided to you prorated for the remaining contract duration.

Other cancellation and downgrade fees

 

AED

 

Broadband downgrade

 

100

 

du TV decoder downgrade

 

100

 

Standalone TV, broadband
or landline cancellation* (within 3 month)

 

100
Pay TV package downgrade (within 3 month)

 

100
Pay TV package cancellation (within 3 months)

 

100