1. Why can’t I watch movies?
du View is currently available to du Home Services subscribers only.
To watch movies, you need to login using your My Account credentials.
2. Why doesn’t the stream start?
Check if you’re connected to the internet.
If you’re on an Android device, check if the app has the necessary access rights activated in the settings menu.
You can also try restarting the app.
3. What do I do if the stream is blocked?
Tap on the back button and restart the stream. You can also try restarting the app.
4. Why aren’t all the channels/videos displayed?
du View offers a selected list of TV channels based on permissions from channel providers.
Also make sure that Kids mode or Favourites is turned off. You should also check that there aren’t any filters active.
5. Why is the remote displayed as inactive?
When channels are grouped by Package/Genre, the remote is displayed as inactive. 6. Why are the search results different when Favourites are turned on?
When you’re in Favourites mode, the search is performed only for programs of channels set as favourites.
The default Parental PIN is 1111.
Make sure your Parental PIN is activated. If it’s activated, you can set a Parental PIN pop-up for a locked channel.
Log in to du View again.
Each user can play a maximum of two streams at the same time on different devices. When this number is exceeded, this message is displayed on your screen.
On mobile, channels can be set as Favourites from the Guide screen by tapping on the channel logo.
On Apple TV, channels can be set as Favourites from the Settings menu, and going to the Favourites screen.