Migrate to Emirati plan simply by calling 155.
The Project will be decided on quarterly bases by a council formed between du and the UAE Red Crescent. The cause will be benefiting people within the UAE, with focus on UAE Nationals.
How will I get informed about those charity initiatives?
You will get updates on the projects that are being funded by the Emirati Plan members and results on regular basis.
Can I donate more to charity?
5% of the Monthly fee will be automatically donated to charity causes within the UAE. You can further donate to the charity through the different options that will be announced later.
Can I have Emirati Plan on top of my Elite Regular Plan or Pay as you Go plan?
No. Emirati Plan is a separate Plan and not a bundle that can be added to your current plan. You can migrate your current plan to one of the Emirati Plans; Emirati 500 Plan, Emirati 250 Plan or Emirati 100 plan.
How can I subscribe to Emirati Plan if I am an existing customer?
You can migrate to Emirati plan by visiting any of our stores or call our Elite Hotline on 155.
If your nationality is identified as UAE National in the system, you will be migrated immediately to the new plan. However, if for any reasons your nationality is different in the system, you will need to provide a copy of your UAE passport or UAE National ID at any du shop to change your nationality in the system and migrate you to the Emirati Plan from your existing plan.
Once you are a member of Emirati Plan, you can migrate between different Elite Plans by calling 135
Can I migrate to Emirati Plan through Self care (calling 135 or Web Selfcare)?
Unfortunately, you will not be able currently to migrate to Emirati Plan from Self Care on 135 or web self care. However, we are working on enabling this option.
How will I be charged if I get my Emirati Plan within the mid of my bill cycle?
Your charges for any uncompleted bill cycle whether it is at the first or at the last of the month will be prorated. Your benefits for those months including free National minutes, SMS and data will also be prorated.
What is the contract duration of the Emirati Plan?
The Emirati Plan is not based on a contract. Number Privilege Plan Contract applies only if you choose a special number (Gold, Silver or bronze) along with the Plan.
Can I cancel the Emirati Plan once subscribed to it?
You are able to cancel the Emirati Plan at any time. A charge of AED 300 will apply upon cancelation within the first 3 months.
For Emirati Plan with Special Numbers (Gold, Silver or Bronze) foreclosure fee will apply.
Can I retain my Emirati Plan Number (055 11…) upon migrating to another plan?
Yes, you can retain your Emirati Plan number with another plan from du, and your plan benefits and rating will be changed as per your new plan.
However, if your special number is with a contract as part of Number Privilege Plan, the same minimum commitment will apply depending on your number type during the contract period.
Can I downgrade or upgrade my Emirati Plan?
You can upgrade or downgrade your Emirati Plan and you will be charged the monthly usage related to the plan that is associated with it.
Is the Emirati Plan a limited promotion?
No, it’s a permanent Plan available for all UAE nationals.
Can the ownership of the line be changed?
After 1 year of subscription the ownership can be changed.
Can I get a Smartphone privilege plan along with my Emirati Plan?
SPP is only by invitation, so if you have been offered a Smartphone Privilege Plan by us, you can get it with the Emirati Plan.
Can I get a Smartphone along with Elite Emirati Plan?
All handset offers that are available in the market are applicable to Emirati Plan.
What if my usage per month is less than the minimum usage?
Unfortunately, if your monthly usage is less than the minimum usage, you will still be charged the minimum usage.