1. What is ‘Data Promotion - 10GB’?
‘Data Promotion - 10GB'
enables Consumer Postpaid Customers to get an additional 10GB of datafor 12 months when they sign a 12 month contract on eligible
2. What are the benefits of ‘Data Promotion- 10GB’ for its customers?
When customers avail of the offer they will get an additional 10GB of data for 12 months.
3. What are the details of the ‘Data Promotion - 10GB’?
'The Data Promotion - 10GB' details are as follows:
For new or existing customers and Postpaid Consumer customers with Smart Plan 300/600/1000, and Emirati Plan 250/500.
To benefit from the ‘Data Promotion - 10GB’, a 12 month contract is required.
Once the 12 month contract is signed, they will get the data already included with their respective postpaid plan, plus an additional 10GB dataallowance at no additional charge over the Monthly recurring Charge (MRC)for 13 bill cycles.
f a customer has Smart Plan 300, which already provides the customer with 2GB of data monthly, then they will get an additional 10GB, for a data total
of 12GB for 12 months.
The additional 10GB of data monthly will have a validity of one bill cycle.
If a customer subscribes in the middle of the bill cycle, they'll get free data on the current bill cycle as well as on the next bill. Any unused data
will be lost.
When the 12 months are over customers will no longer get the free 10GB offer unless they sign another contract, only if the ‘Data Promotion - 10GB’ is
4. Who is eligible for the ‘Data Promotion - 10GB’?
‘Data Promotion - 10GB’ will be available for new or existing customers, and Postpaid Consumer customers with Smart Plan 300/600/1000or Emirati Plan 250/500when they sign a 12 month contract with their plans.
Note: Customers with SPP, Smartphone Offer and Device discount (as part of the Smart Plan) contracts/offers will not be eligible for the promotion.
5. What is the duration of the ‘Data Promotion - 10GB’?
It is a limited time promotion, starting from 5th September 2014.
6. How can a customer activate ‘Data Promotion - 10GB’?
‘Data Promotion - 10GB’ is activated when Consumer Postpaid customers with Smart Plan 300/600/1000and/or Emirati Plan 250/500sign a 12 month contract with their plans.
Customers with SPP, Smartphone Offer, and Device discount (as part of the Smart Plan) cannot receive the‘Data Promotion - 10GB’.
Note: ‘Data Promotion - 10GB’ is compatible with Multi SIM.
7. Where can a customer subscribe to ‘Data Promotion - 10GB’?
‘Data Promotion - 10GB’ will be available in our shops, indirect sales, and through partners.
Note: CRM should be used for new customer activation, while BSCB should be used for existing customers.
8. Can the 10GB of free data be carried forward to the next month?
Free units are applicable for use within the ongoing bill cycle. Data must be used before the end of promotion.
9. How can customers check the balance of the
‘Data Promotion - 10GB’ allowance?
SMSs will be sent to customers when consumption reaches 70%, 85%, & 100% of the data bundle.
Additionally customers can check their balance as below:
SMS ‘Rewards’to 1233
Log on to mydata.du.ae
Download du Data Manager App Selfcare Portal
10. How long can a customer enjoy data for ‘Data Promotion - 10GB’?
The ‘Data Promotion - 10GB’ is valid for a period of 12 months from the time the offer is activated.
13 bill cycles.
: Once the offer ends the customer will no longer receive the 10GB of free data.
11. Can a customer change their rate plan once the
‘Data Promotion - 10GB’ has been subscribed?
Yes, a customer can change their rate plan to another eligible rate plan E.g. customers can move from a Smart Plan/Emirati Plan with an MRC of at least AED
250 per month.
Note: Customers will not be able to change to a non-eligible rate plan within the offer period without first terminating the contract and paying the
applicable early termination/foreclosure fee.
12. What happens if a customer changes their rate plan to another eligible rate plan
? Will their monthly MRC change?
Yes, the monthly recurring charge (MRC) will change based on the rate plan that the customer has moved to. Example: If a customer has Smart Plan 300, then
moves to Emirati 250, they will pay the MRC of the latest rate plan for the remainder of the contract period.
13. What does a customer need to do if they have SPP
, or any other Smartphone Offer, and would like to benefit from the ‘Data Promotion - 10GB’?
If a customer is currently benefitting from any Smartphone Offer that cannot be used with the ‘Data Promotion - 10GB’ then they will first need to
terminate the current contract and pay any foreclosure/termination fees if applicable. They can then subscribe to the ‘Data Promotion - 10GB’.
14. Will the Smartphone Offer continue for customers after the launch of ‘Data Promotion - 10GB’?
Yes, Smartphone Offer will continue to be available to customers who wish to subscribe to it. However, any customer with Smartphone Offer/SPP/Device
discount (as part of the Smart Plan) will not be eligible for ‘Data Promotion - 10GB’.
15. Will customers be notified about the offer activation, deactivation
, and expiration?
Yes. Customers will receive SMS notifications at the time of offer activation and deactivation.
On the completion of offer period, customers will receive notification of offer expiry.
16. What happens if the postpaid customer doesn’t pay the bill?
If the Postpaid customer doesn't pay the bill then the line will be suspended, and they will be unable to use the bundle. The expiry of the monthly bundle
will remain the same, and any unused data will be lost and cannot be carried forward when the line is reconnected after payment.
17. How is the ‘Data Promotion - 10GB’ different from the Smartphone Offer?
The current Smartphone Offer requires a customer to purchase a new Smartphone in order to enjoy its benefits. With the ‘Data Promotion - 10GB’, customers
can enjoy the offer with their existing device (purchase of a new smartphone isn’t required).
What happens after 12 months of the Offer?
After 12 months, customers will receive an SMS notification that the offer has expired and will no longer receive the 10GB of data.
Can a customer cancel the
‘Data Promotion - 10GB’ before 12 months?
Yes, customers can cancel the ‘Data Promotion - 10GB’, however an early termination fee of AED 50 for the remaining months of the bill cycle will apply.
Note: To cancel the offer customers will need to visit any of our shops.
What will happen if the full ‘Data Promotion - 10GB’ allowance is used?
Customers will be redirected to the du My Data Portal under the no bundle, no browsing policy, and can purchase additional data bundles.