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Emirati Plan

Emirati Plan

A plan that brings us closer to each other

Enjoy unique benefits that compliment your lifestyle with your Emirati Plan.
 
Data Promotion - 10 GB
Take a 12 month contract with the Emirati 250 and above and get an additional 10 GB data per month for 12 months. 

Buy now


Emirati 100 Plan Emirati 250 Plan Emirati 500 Plan
National minutes 400 (6+ hours) 1,000 (16+ hours) 2,000 (33+ hours)
National SMS 200 500 1,000
National Data Bundle 500MB 1GB 2GB
International calls Single special rate of 2.42 fils/second (AED 1.45/minute)
Monthly fee AED100 AED250 AED500
Activation fee AED 125 AED 125 AED 125
 

Choose one of the following 12 month contract options for additional benefits:

  Emirati 100 Plan
Emirati 250 Plan
Emirati 500 Plan

Option 1

Data Promotion – 10 GB 
Get an extra 10 GB per month for 12 months
when you sign a 12 month contract on your plan.

NA

Option 2

Smartphone Offer
Get 10 GB per month for 12 months when you purchase
a new handset and spend a minimum of AED 250 per month.



As a proud Emirati Plan member, you will get:


A Special number
Stand out! Choose from our exclusive range of unique numbers available only on Emirati Plan.



National usage rewards
Because we understand that you like to stay in touch with your friends and family right here in the UAE, you'll enjoy up to 2,000 national minutes, 1,000 SMSes and 2GB of data every month.



International usage rewards
Talk to the world with our single special rate of 2.42 fils/second (AED 1.45/minute) for international calls to over 190 destinations.



Lifestyle rewards
Stay in the know on exclusive events. You'll receive personal invitations to special events, plus special content straight to your phone!


Charity contribution in your name
We'll donate 5% of your monthly fee in your name to a social cause within the UAE. We’ll also keep you posted on all the causes you’re supporting.

Tariff guide

Emirati Plan tariffs
Monthly fee Emirati 100 Plan
– AED 100

Emirati 250 Plan,
– AED 250

Emirati 500 Plan,
– AED 500
Calls to all national mobiles and landlines
(after consuming the free units)
0.5 fils per second
National SMS
(after consuming the free units)
18 fils per message
International calls
(AED 1.45/min)
International SMS 60 fils per message
Multi media message (MMS) - national 45 fils per 50 KB message
Video calls1 1 fils per second
Data usage 0.25 fils/KB
Roaming charges See roaming charges

1 Within our 3G coverage areas and only with 3G devices.

Early cancellation and migration:

  • An early cancellation fee of AED 300 applies if a customer exits Elite Plan before a period of 6 months.
  • An Early migration fee of AED 300 applies if a customer migrates a line from postpaid Elite Plan to prepaid Pay As You Go® plan before a period of 6 months.

Other services

Service Activation fee Monthly fee Usage charge
Missed call Free of charge Free of charge Not applicable
caller line ID Free of charge Free of charge Not applicable
Call forwarding Free of charge Free of charge Standard call charges
Call Waiting Free of charge Free of charge Not applicable
Call hold Free of charge Free of charge Standard call charges
Call Conference Free of charge Free of charge Standard call charges
Call Barring AED 50 AED 10 Not applicable

 

New customer

Just visit any of our shops or authorised dealers. Please bring along your passport or UAE National ID for proof of citizenship. You can also order it on our online shop and get it delivered to your doorstep anywhere in the UAE. 

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Existing customer

Migrate to Emirati plan simply by calling 155.

 

The Project will be decided on quarterly bases by a council formed between du and the UAE Red Crescent. The cause will be benefiting people within the UAE, with focus on UAE Nationals.

How will I get informed about those charity initiatives?

You will get updates on the projects that are being funded by the Emirati Plan members and results on regular basis.

Can I donate more to charity?

5% of the Monthly fee will be automatically donated to charity causes within the UAE. You can further donate to the charity through the different options that will be announced later.

Can I have Emirati Plan on top of my Elite Regular Plan or Pay as you Go plan?

No. Emirati Plan is a separate Plan and not a bundle that can be added to your current plan. You can migrate your current plan to one of the Emirati Plans; Emirati 500 Plan, Emirati 250 Plan or Emirati 100 plan.

How can I subscribe to Emirati Plan if I am an existing customer?

You can migrate to Emirati plan by visiting any of our stores or call our Elite Hotline on 155.

If your nationality is identified as UAE National in the system, you will be migrated immediately to the new plan. However, if for any reasons your nationality is different in the system, you will need to provide a copy of your UAE passport or UAE National ID at any du shop to change your nationality in the system and migrate you to the Emirati Plan from your existing plan.

Once you are a member of Emirati Plan, you can migrate between different Elite Plans by calling 135

Can I migrate to Emirati Plan through Self care (calling 135 or Web Selfcare)?

Unfortunately, you will not be able currently to migrate to Emirati Plan from Self Care on 135 or web self care. However, we are working on enabling this option.

How will I be charged if I get my Emirati Plan within the mid of my bill cycle?

Your charges for any uncompleted bill cycle whether it is at the first or at the last of the month will be prorated. Your benefits for those months including free National minutes, SMS and data will also be prorated.

What is the contract duration of the Emirati Plan?

The Emirati Plan is not based on a contract. Number Privilege Plan Contract applies only if you choose a special number (Gold, Silver or bronze) along with the Plan.

Can I cancel the Emirati Plan once subscribed to it?

You are able to cancel the Emirati Plan at any time. A charge of AED 300 will apply upon cancelation within the first 3 months. For Emirati Plan with Special Numbers (Gold, Silver or Bronze) foreclosure fee will apply.

Can I retain my Emirati Plan Number (055 11…) upon migrating to another plan?

Yes, you can retain your Emirati Plan number with another plan from du, and your plan benefits and rating will be changed as per your new plan.

However, if your special number is with a contract as part of Number Privilege Plan, the same minimum commitment will apply depending on your number type during the contract period.

Can I downgrade or upgrade my Emirati Plan?

You can upgrade or downgrade your Emirati Plan and you will be charged the monthly usage related to the plan that is associated with it.

Is the Emirati Plan a limited promotion?

No, it’s a permanent Plan available for all UAE nationals.

Can the ownership of the line be changed?

After 1 year of subscription the ownership can be changed.

Can I get a Smartphone privilege plan along with my Emirati Plan?

SPP is only by invitation, so if you have been offered a Smartphone Privilege Plan by us, you can get it with the Emirati Plan.

Can I get a Smartphone along with Elite Emirati Plan?

All handset offers that are available in the market are applicable to Emirati Plan.

What if my usage per month is less than the minimum usage?

Unfortunately, if your monthly usage is less than the minimum usage, you will still be charged the minimum usage.

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