'My Number, My Identity'
The new Mobile Registration Policy in the UAE is here to protect you.
Now, everyone needs to register their mobile numbers in the UAE in line with the Telecommunications Regulatory Authority’s ‘My Number, My Identity’ campaign. This new policy is here to protect your privacy and to avoid fraud cases.
You will need to update and register your documents with a valid Emirates ID or a passport with a valid UAE visa to avoid disconnection
of your mobile line.
Last date for registration
It’s best to come in now to register your number, to avoid any possibility of interruption to your service.
Where to register
When you receive our SMS, you can register your documents at any of our authorised dealers (including Axiom, Jumbo, Eros, Jacky’s, E-max, Plug-ins and more) or at any of our shops.
Documents required
| Nationality | Required documents |
UAE nationals
| - Valid Emirates ID or
- Valid UAE passport
|
GCC nationals
| - Valid Emirates ID or
- Valid GCC passport or
- Valid GCC national ID
|
| Expats | - Valid Emirates ID or
- Passport with valid visa
|
Card Reader Portal for easy registration
Use the Card Reader Portal located in all of our stores for quick and simple registration.
All you need is your Emirates ID card and your PIN number. If you’ve not yet received your pin number, just send PIN to 6664 and we’ll send it to you. In order to use the portal, the Emirates ID card holder needs to be the owner of the mobile account.
Change of ownership
If you are using a mobile line of someone who is no longer in the UAE, you’ll need to request a change of ownership before you’re able to register. Simply visit any of our stores to lodge your request. You’ll then receive a confirmation SMS once your request has been lodged and processed.
FAQs
1. Why do I have to register my line with du or to renew my registration?
This is in line with the TRA’s policy regarding the registration requirements for consumer mobile customers to protect their rights and confidentiality and to avoid fraud cases.
2. How can I register my mobile number?
We will send you an SMS to tell you when you need to register your mobile line and we'll ask you to submit a valid identification document (as listed above). Visit any of our shops or authorised dealers (such as Axiom, Jumbo, Eros, Jacky’s, E-max, and Plug-ins) to submit your valid identification documents.
3. My mobile service has been suspended and I keep receiving SMSes asking me to update my identification documents. How can I restore my mobile service?
If you have received SMSes asking you to update your identification documents and you haven't done so before the provided deadline, your mobile service may get suspended. To restore your mobile service, visit any of
our shops and bring with you the required identification documents as specified in the table above. We encourage you to submit the required documents as soon as possible to avoid complete service disconnection.
4. What will happen if I fail to register by the date mentioned in the SMS?
Your line will be suspended for a period of time. If you still did not register during the suspension period, your mobile line will be deactivated and you will not be able to claim back your number.
5. What is the difference between my mobile line’s validity period and registering my documents?
Your mobile SIM may have a validity period that needs regular renewal as specified in the terms and conditions of your plan. This is different than registering your identification documents in line with the TRA’s policy for consumer
mobile customers in UAE to protect their rights and confidentiality and to
avoid fraud cases.
6. I am visiting the UAE on a visit visa, do I have to be a resident to register my line?
You can register your line with your valid UAE visa, including a visit visa. Simply visit any of our shops or authorised dealers to register your line again.
7. Do I have to update and register my identification documents if I’ve not received a message from du?
Yes, all mobile lines are required to be registered. Whether you’ve received SMS from us or not, we’d encourage you to register now to avoid any possibility of interruptions to your service.