1. Every time I’m out of data units, I’m taken to a Mobile Data Portal from du. Why is that?
This is because we’ve designed a new experience that allows you to:
• Manage your data usage: You can only use the data you’ve subscribed to or which is available on your Elite plan. In case of no remaining data, you’ll be unable to browse until you buy another Data Bundle.
• Easily subscribe to a new Data Bundle. Once a Data Bundle is depleted, you’ll be directed to a landing page that will allow you to upgrade your bundle or buy a daily bundle. You can also subscribe directly from your screen by selecting the bundle you wish to redeem as it’ll automatically identify your mobile number.
Visiting http://mydata.du.ae is free of charge.
2. What is the Mobile Data Portal?
The Mobile Data Portal is a web page designed for postpaid subscribers to manage their Data Bundles and help them keep track of their data usage. To access this page at any point of time, go to http://mydata.du.ae
Note: Once BlackBerry® users deplete their Data Bundles, they’ll not be directed to the Mobile Data Portal. But instead receive an SMS with a mention of the URL. To visit the Mobile Data Portal or to purchase a new Data Bundle, BlackBerry®® users can visit this URL.
3. What happens if I want to migrate from my plan or data bundle?
| Downgrade | Upgrade |
| Elite Plans | • First request is immediate
• Other requests are scheduled for the next bill cycle and will overwrite any existing scheduled request | • First request is immediate
• Other requests are scheduled for the next bill cycle and will overwrite any existing scheduled request |
| Data Bundles | • All the requests are scheduled for the next bill cycle | • First request is immediate
• Other requests are scheduled for the next bill cycle and will overwrite any existing scheduled request |
4. How much will additional data cost me after I finish my bundle?
a. If you exhaust your standalone Data Bundle, you can:
• Upgrade to another Data Bundle. In this case you’ll pay pro-rated monthly charges of the new Data Bundle and enjoy the full units of the new bundle .
• Buy a daily bundle which will expire with the bill cycle in case you’ve subscribed to the daily bundle few hours before the end of your bill cycle.
b. If you exhaust the data included in your Elite Plan, you can:
• Buy a Data Bundle
• Upgrade your Elite plan to enjoy more minutes and more data for the rest of your bill cycle. When upgrading your Elite plan, you pay prorated charges and enjoy full units .
Note: If you don’t choose any of the above options, you won’t be able to use data on your mobile.
5. As a postpaid customer I’ve exhausted my data package. What are my options?
• Upgrade your Data Bundles
• Subscribe to daily bundles
• Upgrade your plan
6. What are daily bundles?
A daily bundle of data units is valid for 24 hours. Irrespective of your subscription, you can subscribe to a daily bundle for AED 20 which will give you a 100 MB data. Note that any leftover data units will not be carried forward. You can purchase up to 5 daily bundles a day.
- This bundle will be listed in your bill under the title of ‘Daily 100MB Bundle’, along with your usage.
7. How can I check/track my data usage?
To check your data usage you have the below options:
• SMS ‘rewards’ to 1233
• Go to the landing page on your browser: http://mydata.du.ae
• Log on to du.ae/selfcare
You’ll also receive 3 SMS notifications at:
• 75% of your data usage
• 85% of your data usage
• 100% of your data usage
8. If I upgrade my Data Bundle before I finish all my units, how much data will I get for the rest of my bill cycle?
If you upgrade to another Data Bundle you’ll lose the remaining units, but you’ll enjoy the full units of your new bundle.
9. I have a Smartphone offer giving me 1 GB of free data units based on a usage of AED 100. Can I upgrade/downgrade this pack?
If you have a Smartphone offer, you can buy an additional Data Bundle to enjoy a higher data allowance. However a downgrade cannot be made as this is a fixed offer and neither the commitment nor the allowances are flexible.
10. I have multiple Data Bundles (Elite Plan/BlackBerry® service). Which units will be first consumed from my different bundles?
Your usage will be consumed as per the below priority:
• Standalone Daily Bundle
• BlackBerry® Bundle
• Standalone Data Bundle Recurring
• Free bundle given to selected customers only
• Smartphone/Mobile Broadband Bundles
• Implicit Rate Plan Bundle
11. Why am I not allowed to change Data Bundles/rate plans more than once?
We’re in the process of streamlining our Data Bundles and rate plans to serve you better. With this revision, you won’t have to worry about being overcharged for your data usage.
12. Since there are no extra charges for downgrading Data Bundles, why am I not allowed to do this frequently?
This is because you might have used all the data units of your bundle at the time of downgrade and we wouldn’t like to charge you on a pay per use basis which might result in a high bill for that month.
13. What if I am out of coverage and I miss the threshold SMS?
If you’re out of coverage, you’ll get the SMS as soon as your network is working again.
14. I’d like to purchase a new Data Bundle/I’d like to upgrade my Data Bundle, but when I go to the Mobile Data Portal it gives me an out of order message. Why?
If this message appears, the system may be down. Please try again in an hour or so.