Duplicate IMEIs

In light of TRA’s directives and in pursuance of our continuing efforts to protect UAE mobile users from the pitfalls of using handsets with unauthorized IMEI numbers, and in success of our past efforts in this regard, we would like to announce a second phase of IMEI numbers review which will entail blocking mobile devices with duplicate IMEI’s.

Starting the 1st of May 2012, we will start alerting our customers using handsets with duplicate (illegal) numbers. The process of blocking the handsets with duplicate IMEI numbers will commence on 15 May and it will run until 21 May.

TRA Directive No. 7 of 2011 – Duplicate IMEIs

This TRA (www.tra.gov.ae) directive was issued on 6 September and is designed to protect you from using counterfeit handsets illegally in the UAE.

The TRA directive states that all fake International Mobile Equipment Identity numbers or IMEIs must be replaced by 31 December; else, the handsets with fake IMEIs will be gradually blocked from use on the GSM network. We’ll begin blocking fake IMEI handsets from 1 January and continue until 29 January after which all fake handsets will be blocked.

IMEI is the International Mobile Equipment Identity number, which is a unique identification code for each mobile phone.

A fake IMEI is an identification number that falls outside the TAC range supplied internationally by the GSM Association (www.gsm.org).

An operator network is capable of identifying the IMEI number of your handset and comparing it to the international lists provided by the GSMA.

If you have a fake IMEI, you’ll receive an SMS informing you of this problem and requesting you to start using a genuine handset by 31 December.

However, if you’ve still not changed your fake handset to a genuine one after 31 December, you’ll not be able to access your mobile services from the handset with the fake IMEI. This blockage is in accordance with the directive from the Telecom regulatory Authority (TRA), to protect the UAE’s consumers from the downfalls of using fake mobile handsets illegally in the UAE.

Is your handset fake or stolen?

To find out if your handset is original or fake, dial *# 06 # in your handset to get the IMEI, then send a text to 8877 with the IMEI number. You will receive two SMSes, one in Arabic and one in English to inform you of the validity of your handset.

You can also click here to check the validity of your handset IMEI online.

If you’ve received this SMS and need more information, please check your IMEI validity or contact us via email customer.care@du.ae

Frequently asked questions

1. I’ve received an SMS about blocking mobile devices with duplicate IMEI numbers. What do I have to do?
Every phone has a unique identification code known as International Mobile Equipment Identity number or IMEI. However, some manufacturers are selling replicas, typically in the black market, and place them like genuine ones in the market.

Your device has been identified as being non-unique in the UAE. As per the current regulation we have been mandated to block it, therefore your device will be blocked in the network. However, your SIM is valid and is still working. Please change your handset before the mentioned date to ensure continuity of the service.

2. My handset IMEI has being recognized as duplicate. What do I have to do in order to avoid disconnection?
Your device has been identified as being non-unique in the UAE. As per the current regulation we have been mandated to block it, therefore your device will be blocked in the network starting from 15th of May 2012. Please note that your SIM is working and active, you need to change your handset before the mentioned date to ensure continuity connectivity.

3. What´s the TRA Directive No. 7 of 2011 – Duplicate IMEIs?
It’s a directive issued by the UAE Telecoms Regulatory Authority asking users to replace their fake mobiles with fake IMEIs or duplicate IMEIs (typically black market replicas) with genuine handsets, else, their handsets with the fake IMEI will be blocked from use on the GSM network.

In case of being identified as fake, you are requested to replace your current handset and get a genuine one, all fake devices will be blocked.

In case of being identified as duplicate, you are requested to replace your current handset and get genuine one; all duplicate devices will be blocked starting from 15 May 2012. Please change your handset before the mentioned date to ensure continuity of the service.

4. What if I don´t replace my device and buy a new one?
Unfortunately, all duplicate IMEIs will be blocked in the network. So, although all the services associated to your du number will be active, you’ll not be able to use the services with the current device. Please visit one of our shops or partner dealers to buy a new handset.

5. Will du take care of the cost of the device?
No. Please replace your device if you’ve received this SMS. This is a directive from the Telecom Regulatory Authority of the UAE.

6. How can I find out my mobile’s IMEI?

Just dial *# 06 # in your handset and you’ll get the IMEI.

7. I have bought my device from du how can it be duplicate?
If your handset has been purchased from du, please scan a copy of the proof of purchase, along with UAE valid identification card, and email it to duplicateimei@du.ae. Upon verifying the proof of purchase, along with your ID, your handset will be to unblocked.