Visiting the UAE
Welcome to the UAE !
We will help you make the most of your visit by taking care of all your communication needs whilst in the UAE. We offer a range of products and services developed for visitors to the UAE.
Roaming on our network
If you wish to use your home country SIM in the UAE, you can easily get connected by roaming on our network as follows:
- Go to the 'Network Settings' menu on your mobile phone.
- Choose 'manual' operator selection.
- Select ‘du’ or ‘UAE03’.
Visitor Mobile Line
If you wish to get a local SIM whilst in the UAE, our Visitor Mobile Line has been specially created with you in mind.
Calling
Visitors with postpaid subscriptions coming from over 415 foreign operators (in over140 countries) can make and receive calls while roaming on our network. Visitors with prepaid subscription coming from 158 foreign operators can make voice calls while roaming on our network.
To call any number, please remember to use the following format:
+ <international-code> <local area code minus the first zero> <phone number>
Voice Mail
You can alays access Voice Mail, your operator Customer Care and other services using the same number you would back home. (Although some operators may not support this feature)
For more information, you may call our Customer Care on +971 55 5678155.
SMS
Visitors with postpaid and prepaid subscriptions from over 415 foreign operators from over 140 countries can send and receive SMS whilst roaming on our network. To ensure that messages get through, enter the recipient's mobile number in the international format.
For example, to send an SMS to the local UAE number "055-1234567", you should send it to "+971-55-1234567".
High-speed mobile Internet, MMS, Blackberry and video-call services
- If you have a postpaid subscription, you can quickly access the Internet and check your e-mails while roaming with our 3G/EDGE/GPRS networks.
- You may also share your UAE experiences with your friends and family back home by sending them MMS, making a video call, or sharing photos using our data network.
- Please check with your home operator whether they allow you to use data and video-call services whilst abroad.
- Please check with your home operator for the roaming charges while roaming on our network.
Useful numbers
| Service | Number |
| Emergency hotline | 999 |
| Abu Dhabi Police | 02 446 1461 |
| Abu Dhabi Airport | 02 575 7500 / 02 575 7346 |
| Dubai Police | 04 609 5555 / 04 609 9999 |
| Dubai Airport (flight enquiries) | 04 216 6666 |
| Dubai Airport Taxi | 04 224 5331 |
| Sharjah Police | 06 563 3333 |
| Ras Al Khaimah Police | 07 205 3000 |
| Umm Al Quwaim Police | 06 765 6677 |
| Ajman Police | 06 743 9999 |
| Fujairah Police | 09 222 4411 |
| Directory Enquiry Service | 199 |