things to do before travel

Things to do before your trip

Elite and Elite Super Plan customers

For UAE Nationals, you can activate International Roaming free of charge prior to travelling. Simply contact Customer Care on 155 and we'll help you with the activation and deactivation for your International Roaming.

For Non UAE Nationals, activate your International Roaming by making a refundable deposit of AED 2000 at any of our shops. Please note that refunds will be given in way of cheque at the time of deactivation of your International Roaming and the payment of any outstanding bills.

Pay As You Go® and Visitor Mobile Line customers

As part of your plan, International Roaming has already been activated on your line. Before you travel, please check the latest International Roaming information and the country you’re visiting at www.du.ae/roaming

Access high-speed Mobile Broadband and send MMSes

Now Pay As You Go® subscribers can access Mobile Broadband while abroad. To do so, ensure that Data Roaming has been activated on your Mobile Settings.

  • To browse on your laptop, simply connect your 3G enabled mobile phone or insert your Data Card into your laptop.
  • To send MMSes, simply roam on a network which supports Data Services, just as you’d do in the UAE.

Note: This service has no activation charges and is a default, pay per use service. Please make sure to roam on a network supporting data services.

International Roaming on BlackBerry

Ensure that International Roaming is activated on your BlackBerry before you subscribe to our BlackBerry International service. For further details, contact Customer Care by dialing 155 from your mobile.

More tips

  • Make sure that your charger has the correct power voltage (110v or 220v)
  • Remember to take a spare adapter plug
  • Verify that the country your visiting supports GSM 1900 network by simply calling Customer Care

Voicemail

Check your voicemail by calling +971 55 567 8161 while abroad. Your default voicemail PIN is 0000 unless you have changed it.

Click for more information on International Roaming.

Click for more information on what to do upon arriving at your destination.