Helping you plan before your trip.
Elite and Elite Super Plan customers
For UAE Nationals, activate International Roaming FREE of charge prior to travelling. Simply contact Customer Care on 155 and we’ll clarify any doubts you may regarding activation and deactivation for your International Roaming, along with providing you with useful information on the country to which you’re travelling.
For Non UAE Nationals, activate your International Roaming by making a refundable deposit of AED 2000 at any of our shops. Please note that refunds will be given in way of cheque at the time of deactivation of your International Roaming and payment of any outstanding bills.
Pay As You Go® and Visitor Mobile Line customers
As part of your plan, International Roaming has already been activated on your line. Before you travel, please check with regards to the latest International Roaming information and the country you’re visiting at www.du.ae/roaming
Additional tips:
- Verify that your changer has the correct power voltage (110v or 220v)
- Remember to take a spare adaptor plug
- Verify the country your visiting supports GSM 1900 network by simply calling Customer Care
Voicemail
Check your voicemail by simply calling +971 55 567 8161 while abroad, please note that your default voicemail PIN is 0000 or you may have changed this when previously activating voicemail.
For more information on International Roaming, click here
For more information on what to do upon arriving at your destination, click here
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Calling & Video Calling
- To call back home in the UAE, dial + followed by the international code for UAE, (971), area code (dropping the first zero) and the phone number e.g. Dubai: + 971 4 3613325, du mobile: + 971 55 3613325
- To call any international number, dial + followed by the international code, area code (dropping the first zero) and the phone number
- To access your Voice Mailbox, dial +971 55 5678161 (or 00971 55 5678161). You will also need your personal PIN (your default PIN is 0000 or you may have changed it to a number of your choice when you set up your Voice Mailbox)
- To contact our customer care, dial +971 55 5678155 (or 00971 55 5678155). Roaming charges apply.
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Sending SMS
To ensure that messages get through, enter the recipient's mobile number in the international format,. E.g. for sending a message to an UAE number you should send it to + 971 55 3613325 (or 00971 55 3613325)
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Accessing high speed mobile internet, sending MMS and using BlackBerry®
To enjoy high speed wireless internet, connect your mobile data card or 3G mobile phone to your laptop. Just make sure to roam on a network supporting data services
To send MMS simply make sure to roam on a network supporting data services and do just as you would do in the UAE
To use your BlackBerry® Internet service you need to subscribe to the Unlimited International bundle and make sure to roam on a network supporting data services.
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Bill payments while abroad®
If you’d like to pay your bills using Mobile Payments while abroad, please register your credit card with us before you travel. You can register for free by calling 135 from your du mobile. If you wish to register for Mobile Payments while abroad, you can do so by logging on to www.du.ae
If you are already registered, then you can pay your bill using Mobile Payments while abroad by sending a free of charge SMS to 135 or by logging on to www.du.ae
While roaming abroad, you can enjoy receiving voice calls, sending & receiving SMS. du is proud to announce that you can also enjoy making outgoing voice calls in 98 foreign operators from 45 countries, including the GCC countries, several regions in India, Pakistan, Egypt, UK, Germany, France, USA, Italy, Malaysia, Philippines and Australia.
Please note that du is striving to expand the list of countries where you can enjoy making outgoing voice calls with your Pay as you Go or Visitor Mobile Line.
-
Making Outgoing Voice Calls
- To call back home in the UAE, dial + followed by the international code for UAE (971), area code (dropping the first zero) and the phone number e.g. Dubai: + 971 4 3613325, du mobile: + 971 55 3613325
- To call any international number, dial + followed by the international code, area code (dropping the first zero) and the phone number
- To access your voice mail box, dial +971 55 5678161 (or 00971 55 5678161). You will also need your personal PIN (your default PIN is 0000 or you may have changed it to a number of your choice when you set up your voice mailbox)
- To contact du customer care, dial +971 55 5678155 (or 00971 55 5678155). Roaming charges apply.
- You can enjoy making outgoing voice calls in the countries list here.
-
Sending SMS
To ensure that messages get through, enter the recipient’s mobile number in the international format, E.g. for sending a message to an UAE number you should send it to + 971 55 3613325 (or 00971 55 3613325)
-
Recharging whilst abroad
If you would like to recharge your Pay as You Go line or Visitor Mobile Line using your Mobile Payments whilst abroad, please register your credit card with us before you travel. You can register for free by calling 135 from your du mobile or if you want to register for Mobile Payments whilst abroad you can do so by logging onto our website www.du.ae
While roaming abroad, you can enjoy receiving voice calls, sending & receiving SMS. du is proud to announce that you can also enjoy making outgoing voice calls in 98 foreign operators from 45 countries, including the GCC countries, several regions in India, Pakistan, Egypt, UK, Germany, France, USA, Italy, Malaysia, Philippines and Australia.
Please note that du is striving to expand the list of countries where you can enjoy making outgoing voice calls with your Pay as you Go or Visitor Mobile Line.
-
Making Outgoing Voice Calls
- To call back home in the UAE, dial + followed by the international code for UAE (971), area code (dropping the first zero) and the phone number e.g. Dubai: + 971 4 3613325, du mobile: + 971 55 3613325
- To call any international number, dial + followed by the international code, area code (dropping the first zero) and the phone number
- To access your voice mail box, dial +971 55 5678161 (or 00971 55 5678161). You will also need your personal PIN (your default PIN is 0000 or you may have changed it to a number of your choice when you set up your voice mailbox)
- To contact du customer care, dial +971 55 5678155 (or 00971 55 5678155). Roaming charges apply.
- You can enjoy making outgoing voice calls in the countries list here.
-
Sending SMS
To ensure that messages get through, enter the recipient’s mobile number in the international format, E.g. for sending a message to an UAE number you should send it to + 971 55 3613325 (or 00971 55 3613325)
-
Recharging whilst abroad
If you would like to recharge your Pay as You Go line or Visitor Mobile Line using your Mobile Payments whilst abroad, please register your credit card with us before you travel. You can register for free by calling 135 from your du mobile or if you want to register for Mobile Payments whilst abroad you can do so by logging onto our website www.du.ae
-
Calling & Video Calling
- To call back home in the UAE, dial + followed by the international code for UAE, (971), area code (dropping the first zero) and the phone number e.g. Dubai: + 971 4 3613325, du mobile: + 971 55 3613325
- To call any international number, dial + followed by the international code, area code (dropping the first zero) and the phone number
- To access your Voice Mailbox, dial +971 55 5678161 (or 00971 55 5678161). You will also need your personal PIN (your default PIN is 0000 or you may have changed it to a number of your choice when you set up your Voice Mailbox)
- To contact our customer care, dial +971 55 5678155 (or 00971 55 5678155). Roaming charges apply.
-
Sending SMS
To ensure that messages get through, enter the recipient's mobile number in the international format,. E.g. for sending a message to an UAE number you should send it to + 971 55 3613325 (or 00971 55 3613325)
-
Accessing high speed mobile internet, sending MMS and using BlackBerry®
To enjoy high speed wireless internet, connect your mobile data card or 3G mobile phone to your laptop. Just make sure to roam on a network supporting data services
To send MMS simply make sure to roam on a network supporting data services and do just as you would do in the UAE
To use your BlackBerry® Internet service you need to subscribe to the Unlimited International bundle and make sure to roam on a network supporting data services.
-
Bill payments while abroad®
If you’d like to pay your bills using Mobile Payments while abroad, please register your credit card with us before you travel. You can register for free by calling 135 from your du mobile. If you wish to register for Mobile Payments while abroad, you can do so by logging on to www.du.ae
If you are already registered, then you can pay your bill using Mobile Payments while abroad by sending a free of charge SMS to 135 or by logging on to www.du.ae
-
Calling & Video Calling
- To call back home in the UAE, dial + followed by the international code for UAE, (971), area code (dropping the first zero) and the phone number e.g. Dubai: + 971 4 3613325, du mobile: + 971 55 3613325
- To call any international number, dial + followed by the international code, area code (dropping the first zero) and the phone number
- To access your Voice Mailbox, dial +971 55 5678161 (or 00971 55 5678161). You will also need your personal PIN (your default PIN is 0000 or you may have changed it to a number of your choice when you set up your Voice Mailbox)
- To contact our customer care, dial +971 55 5678155 (or 00971 55 5678155). Roaming charges apply.
-
Sending SMS
To ensure that messages get through, enter the recipient's mobile number in the international format,. E.g. for sending a message to an UAE number you should send it to + 971 55 3613325 (or 00971 55 3613325)
-
Accessing high speed mobile internet, sending MMS and using BlackBerry®
To enjoy high speed wireless internet, connect your mobile data card or 3G mobile phone to your laptop. Just make sure to roam on a network supporting data services
To send MMS simply make sure to roam on a network supporting data services and do just as you would do in the UAE
To use your BlackBerry® Internet service you need to subscribe to the Unlimited International bundle and make sure to roam on a network supporting data services.
-
Bill payments while abroad®
If you’d like to pay your bills using Mobile Payments while abroad, please register your credit card with us before you travel. You can register for free by calling 135 from your du mobile. If you wish to register for Mobile Payments while abroad, you can do so by logging on to www.du.ae
If you are already registered, then you can pay your bill using Mobile Payments while abroad by sending a free of charge SMS to 135 or by logging on to www.du.ae
-
Calling & Video Calling
- To call back home in the UAE, dial + followed by the international code for UAE, (971), area code (dropping the first zero) and the phone number e.g. Dubai: + 971 4 3613325, du mobile: + 971 55 3613325
- To call any international number, dial + followed by the international code, area code (dropping the first zero) and the phone number
- To access your Voice Mailbox, dial +971 55 5678161 (or 00971 55 5678161). You will also need your personal PIN (your default PIN is 0000 or you may have changed it to a number of your choice when you set up your Voice Mailbox)
- To contact our customer care, dial +971 55 5678155 (or 00971 55 5678155). Roaming charges apply.
-
Sending SMS
To ensure that messages get through, enter the recipient's mobile number in the international format,. E.g. for sending a message to an UAE number you should send it to + 971 55 3613325 (or 00971 55 3613325)
-
Accessing high speed mobile internet, sending MMS and using BlackBerry®
To enjoy high speed wireless internet, connect your mobile data card or 3G mobile phone to your laptop. Just make sure to roam on a network supporting data services
To send MMS simply make sure to roam on a network supporting data services and do just as you would do in the UAE
To use your BlackBerry® Internet service you need to subscribe to the Unlimited International bundle and make sure to roam on a network supporting data services.
-
Bill payments while abroad®
If you’d like to pay your bills using Mobile Payments while abroad, please register your credit card with us before you travel. You can register for free by calling 135 from your du mobile. If you wish to register for Mobile Payments while abroad, you can do so by logging on to www.du.ae
If you are already registered, then you can pay your bill using Mobile Payments while abroad by sending a free of charge SMS to 135 or by logging on to www.du.ae
While roaming abroad, you can enjoy receiving voice calls, sending & receiving SMS. du is proud to announce that you can also enjoy making outgoing voice calls in 98 foreign operators from 45 countries, including the GCC countries, several regions in India, Pakistan, Egypt, UK, Germany, France, USA, Italy, Malaysia, Philippines and Australia.
Please note that du is striving to expand the list of countries where you can enjoy making outgoing voice calls with your Pay as you Go or Visitor Mobile Line.
-
Making Outgoing Voice Calls
- To call back home in the UAE, dial + followed by the international code for UAE (971), area code (dropping the first zero) and the phone number e.g. Dubai: + 971 4 3613325, du mobile: + 971 55 3613325
- To call any international number, dial + followed by the international code, area code (dropping the first zero) and the phone number
- To access your voice mail box, dial +971 55 5678161 (or 00971 55 5678161). You will also need your personal PIN (your default PIN is 0000 or you may have changed it to a number of your choice when you set up your voice mailbox)
- To contact du customer care, dial +971 55 5678155 (or 00971 55 5678155). Roaming charges apply.
- You can enjoy making outgoing voice calls in the countries list here.
-
Sending SMS
To ensure that messages get through, enter the recipient’s mobile number in the international format, E.g. for sending a message to an UAE number you should send it to + 971 55 3613325 (or 00971 55 3613325)
-
Recharging whilst abroad
If you would like to recharge your Pay as You Go line or Visitor Mobile Line using your Mobile Payments whilst abroad, please register your credit card with us before you travel. You can register for free by calling 135 from your du mobile or if you want to register for Mobile Payments whilst abroad you can do so by logging onto our website www.du.ae