Visitor Mobile Line

Visitor Mobile Line

Visitor Mobile Line is our prepaid mobile service which has been specifically tailored to suit your needs – whether you’re a tourist, business traveller or employment seeker visiting the UAE.

Features

Pay by the second

Pay by the second - pay only for what you use and nothing more

Click here
Me & Mine International

Me & Mine International - brings you together with those people you call regularly

Click here
International Roaming

International Roaming - You can stay in touch across 5 continents with our extensive International Roaming footprint.

Click here
Me & Mine National

Me & Mine National - gives you attractive discounts on your voice and video calls to two national numbers

Click here
Call Management

Call Management - Call waiting/ hold: you can handle two calls and switch between them

Click here

Value added services

Mobile Payments

mobile payments - pay instantly, anytime, anywhere.

Click here
SMS bundles

SMS bundles - for a small monthly fee and benefit from attractive national SMS rates.

Click here
MyWorld

MyWorld - Unique portal on every SIM that allows you to catch the latest news and sport, get the latest tunes

Click here
Next generation mobile services

next generation mobile services - Video Mail answers your video calls for you when you are not able to accept the video call

Click here
data bundles

data bundles - Stay connected whilst on the move.

Click here

tariff guide

Joining Visitor Mobile Line

Joining Visitor Mobile Line
Connection Fee AED 49
Free recharge card included AED 20

SIM Validity

The Visitor Mobile Line is valid for 90 days from the date of the first call.

After 90 days, you will have 275 days grace period to renew your subscription.

During the first 30 days of the grace period, you can receive calls and SMS but you cannot make calls or send SMS. In the remaining 245 days of the grace period, you will not be able to make or receive calls and SMS.

Renewal

Renewal
Renewal Fee for 90 days AED 20

Voice, SMS, MMS and Data Call charges

Voice, SMS, MMS and Data Call charges
Calls to all national mobiles and landlines 1.0 fils/ second
Calls to international mobiles and landlines (See IDD Rates)
National Video calls 1.0 fils/ second
International Video calls 7.0 fils/second
National SMS 18 fils/SMS
International SMS 60 fils/SMS
Multimedia Messages (MMS) to national mobiles 45 fils/MMS (50kb)
Multimedia Messages (MMS) to international mobiles 180 fils/MMS (50kb)
National Data Usage (WAP / GPRS / EDGE / 3G) 1 fils/ KB

- for all voice calls, SMS, MMS and data services there is no activation fee

- To use video calls you need a video call capable device and be within 3G network coverage

International Direct Dial Calls (IDD)

All outgoing international voice calls you make from the UAE are charged by the second.

The table presents the most called international destinations only, for all details on international call charges please call Customer Care on 155.

Me&Mine International call charges are only applicable when you register your two preferred international numbers with us. You can do this by calling Self-care on 135.

Country Standard IDD Charges (AED/Sec) Me&Mine Charges (AED/Sec)
Country Peak Off-peak Peak Off-peak
Austria 0.04 0.0315 0.036 0.0284
Bahrain 0.0353 0.0228 0.0318 0.0206
Bangladesh 0.04 0.0315 0.036 0.0284
Egypt 0.04 0.0315 0.036 0.0284
Germany 0.0353 0.0228 0.0318 0.0206
India 0.04 0.0315 0.036 0.0284
Iran 0.04 0.0315 0.036 0.0284
Jordan 0.04 0.0315 0.036 0.0284
Kuwait 0.0353 0.0228 0.0318 0.0206
Lebanon 0.04 0.0315 0.036 0.0284
Oman 0.0353 0.0167 0.0318 0.015
Pakistan 0.04 0.0315 0.036 0.0284
Philippines 0.0353 0.0228 0.0318 0.0206
Qatar 0.0353 0.0228 0.0318 0.0206
Saudi Arabia 0.0353 0.0228 0.0318 0.0206
Sri Lanka 0.04 0.0315 0.036 0.0284
Syria 0.04 0.0315 0.036 0.0284
United Kingdom 0.0448 0.0318 0.0404 0.0287
USA 0.0353 0.0228 0.0318 0.0206
Yemen 0.04 0.0315 0.036 0.0284

Peak: 7am - 2pm, 4pm - 9pm Saturday to Thursday

Off-peak: 2pm - 4pm, 9pm - 7am Saturday to Thursday, Fridays, and Public Holidays

Me&Mine Call Charges

Enjoy attractive rates on calls to your two preferred international numbers and your two preferred national numbers.

Me & Mine Activation fee Monthly fee Discount Numbers
Me&Mine International Not applicable AED 10 10% 2 international landline or mobile numbers
Me&Mine National Not applicable AED 10 10% 2 UAE landline or mobile numbers

Mobile Payments

All du customers can register for Mobile Payments free of charge. Any SMS sent to pay bills or recharge using Mobile Payments are free of charge.

Recharging

du recharge cards are available in the following denominations:

  • AED 20
  • AED 50
  • AED 100
  • AED 200

You can choose to recharge using ‘more credit’,  ‘more time’ or ‘more international’

Enter *136* followed by card number then # and press call key for ‘more credit’ recharge,

Enter *135* followed by card number then # and press call key for ‘more time’ recharge,

Enter *138* followed by card number then # and press call key for ‘more international’ recharge

Migration

Migration
Migration to Pay as you Go AED100
Migration to Monthly Plan Free

Call 135 from your du Visitor Mobile Line or go to any du shop to migrate to Pay as you Go. To migrate to Monthly Plan, you need to go to any du shop.

MyWorld

WAP portal:

Browsing du WAP is free of charge. Browsing other WAP sites will be charged at the standard data charges. You are only charged for the content you download. The price will be displayed each time on your mobile before purchase.

SIM Portal

Content is grouped in 2 categories:

Standard content: AED 0.50 per delivered content

Premium content: AED 4.00 per delivered content

Premium content category includes: logos, ringtones and chat to TV

Next Generation Mobile Services

Service Activation fee Monthly fee Usage charges
Mobile TV*      
all-channels monthly Free of charge AED 80/bouquet n/a
1-channel monthly Free of charge AED 10/month n/a
all-channel daily Free of charge AED 10/day n/a
Videos & Specials n/a n/a
AED 5/clip
Video calls to du Free of charge Free of charge 1 fils/sec
Video mail (leaving a message) Free of charge Free of charge 1 fils/sec
WAP & Internet access on your GPRS/3G phone Free of charge Free of charge 1fils /KB

* There are 26 channels on mobile TV to choose from.

  • Al Arabiya, Noor Dubai, Dubai TV, Sama Dubai, Dubai Sports, Al Majd, du Bollywood Music, du Cartoons, du Music, Rotana Moussica, Mazzika, Melody Hits, Spacetoon, Al Jazeera Arabic, BBC World, NDTV 24x7, Zee News, Zee TV, Ten Sports, Kairali, Asianet, ARY, GEO TV, ABS–CBN TFC, Kapamilya, Channel i

International Roaming

No roaming deposit is required for Visitor Mobile Line international roaming.

Service Activation fee Usage charges
Making or receiving calls and SMS whilst abroad Free of charge Destination dependant

* whilst roaming abroad you will be charged for both outgoing and incoming calls. Charges are destination dependant for details please call Customer Care on 155.

* when you receive calls and messages whilst roaming you will be charged on a per minute basis

Bundles

National SMS bundles

SMS National Bundles Activation fee SMS charge in bundle Number of SMS included Validity of bundle
SMS 30 Not applicable AED 5 30 1 month
SMS 60 Not applicable AED 9 60 1 month

National Data bundles

Mobile Data Bundle Type of use Monthly fee
5 MB Light mobile use AED 10
50 MB Regular mobile use AED 40
200 MB High mobile use AED 100
2000 MB Regular laptop AED 200
Data Max* High laptop AED 360

*Unlimited.
Included MB are for use within UAE. Applicable date roaming rates apply for use outside UAE
Excess usage within UAE beyond will be charged at 1fils/1KB

Caller Tunes

Caller Tunes have a 12 month validity from the date of purchase

Charges:

 
Activation fee Monthly fee Usage charges
Free of charge AED 5/month AED 5/download

Managing your Calls

 
Service Activation fee Monthly fee Usage charge
Missed call Free of charge Free of charge Not applicable
caller line ID Free of charge Free of charge Not applicable
Call forwarding* Free of charge Free of charge Standard call charges
Call Waiting Free of charge Free of charge Not applicable
Call hold Free of charge Free of charge Standard call charges
Call Conference Free of charge Free of charge Standard call charges
Call Barring AED 50 AED 10 Not applicable

* Call forward is available only to national numbers.

Useful Numbers

Service Number Charge
Directory Enquiries 199 AED 1/call
IVR for Caller tunes 156 Standard voice charge
Voice mail retrieval 161 AED 0.30 per call
Video mail retrieval 162 AED 0.30 per call
Calls to Customer Care 155 Free of charge
Calls to IVR Self-care 135 Free of charge
Missed call alert - to activate/deactivate 163 Free of charge
 

 

where to buy?

It’s simple.

Just visit one of our du shops or
authorised dealers across the UAE, Marhaba Counters at the Dubai Airport and UAE Exchange outlets.

Documents required

Customer

Visitor Mobile Line

UAE Nationals

Passport, OR

National ID, OR

UAE Driving license

Expatriates

Passport copy, OR

UAE driving licence, OR

GCC national ID, OR

GCC driving license, OR

UAE working permit/labour card

You must be aged 18 years or over to get a Visitor Mobile Line.

how to recharge?

Recharge cards

    The du WOW card now gives you four recharge options on every recharge.Wide variety of recharge cards denominations; AED 20, AED 50, AED 100 or AED 200 in most retailers across the UAE.

    selfcare

    It is the online account management and payment portal. Through this portal you can do the following tasks:

    • Recharge your account via credit card and voucher
    • Pay for your friend
    • Manage 'Me & Mine National' numbers
    • Manage 'Me & Mine international' numbers
    • And much more

    Login now

    mobile payments

    A whole new world of convenience with Mobile Payments.

    Mobile Payments is a simple and easy way to make your bill payment instantly, anytime, anywhere from your mobile. All you need to do to get the 10% credit back on each paid bill amount is to sign up for Mobile Payments and pay your bill by SMS or via our website or set up the automatic bill payment option on the website.

    find our more about how to setup mobile payments, click here

    useful info

    Service

    Direct dial number from your du mobile

    self-care service

    135

    customer care (free of charge)

    155

    Directory Enquiries

    199

    Voicemail

    161

    Videomail

    162

    Missed call alert - to activate/deactivate

    163