Visitor Mobile Line

The affordable way to stay in touch while visiting the UAE.

Welcome to the UAE! Get your prepaid mobile line as soon as you land through any of our shops that you can find in airports, shopping malls, and many other locations across the country. This prepaid line is ideal for tourists, business traveller or job seekers.

Features

Pay by the Second

WoW recharge with four options: More Time, More International, More Data, or More Credit

Me&Mine National gives you special discounts on calls you make to two national numbers

Me&Mine International gives you special discounts on calls made you make to two international numbers

International roaming across 380 partner telecom operators in over 130 countries around the world

One2One gives you the option to transfer credit to any Pay As You Go® and Visitor Mobile Line for free

Out of Credit calls of one minute duration each when you're out of credit (call 135 and choose Out of Credit, charges will be deducted from your credit when you recharge next time)

Value added services

MyWorld
Discover a world of entertainment and information on your mobile with MyWorld. Access the latest news, find the best restaurants, play your favourite games and more.

Explore it from your SIM: Go to services / web on your mobile and click home. Or connect on http://myworld.du.ae.

SMS bundles

Activate a one-time or monthly recurring SMS bundle and benefit from lower national SMS rates. Your SMSes from the bundle will not be charged to your account.

National SMS bundles	Activation fee	SMS charge in bundle	Included SMSes	SMS bundle validity
SMS 30	-	AED 5	30	1 month
SMS 60	-	AED 9	60	1 month

To activate, simply call 135 or login to Selfcare. Learn more about SMS bundles.

Data bundles

Stay connected on the move. Choose from five new data bundles that will suit every consumption need.

Mobile payments

Make instant payments from your mobile. Choose from the bill payments and recharge options available at no additional cost. Learn how to start using mobile payments.

Next-generation mobile services

Enjoy unique services on your mobile phone like video mail, video calls and Mobile TV.

Other services

Service	Activation fee	Monthly fee	Usage charge
Missed call	Free of charge	Free of charge	Not applicable
caller line ID	Free of charge	Free of charge	Not applicable
Call forwarding*	Free of charge	Free of charge	Standard call charges
Call Waiting	Free of charge	Free of charge	Not applicable
Call hold	Free of charge	Free of charge	Standard call charges
Call Conference	Free of charge	Free of charge	Standard call charges
Call Barring	AED 50	AED 10	Not applicable

tariff guide

Joining Visitor Mobile Line

Joining Visitor Mobile Line
Connection Fee	AED 49
Free recharge card included	AED 20

SIM Validity

The Visitor Mobile Line is valid for 90 days from the date of the first call.

After 90 days, you will have 275 days grace period to renew your subscription.

During the first 30 days of the grace period, you can receive calls and SMS but you cannot make calls or send SMS. In the remaining 245 days of the grace period, you will not be able to make or receive calls and SMS.

Renewal

Renewal
Renewal Fee for 90 days	AED 20

Voice, SMS, MMS and Data Call charges

Voice, SMS, MMS and Data Call charges
Calls to all national mobiles and landlines	1.0 fils/ second
Calls to international mobiles and landlines	(See IDD Rates)
National Video calls	1.0 fils/ second
International Video calls	7.0 fils/second
National SMS	18 fils/SMS
International SMS	60 fils/SMS
Multimedia Messages (MMS) to national mobiles	45 fils/MMS (50kb)
Multimedia Messages (MMS) to international mobiles	180 fils/MMS (50kb)
National Data Usage (WAP / GPRS / EDGE / 3G)	1 fils/ KB

- for all voice calls, SMS, MMS and data services there is no activation fee

- To use video calls you need a video call capable device and be within 3G network coverage

International Direct Dial Calls (IDD)

All outgoing international voice calls you make from the UAE are charged by the second.

The table presents the most called international destinations only, for all details on international call charges please call Customer Care on 155.

Me&Mine International call charges are only applicable when you register your two preferred international numbers with us. You can do this by calling Self-care on 135.

Country	Standard IDD Charges (AED/Sec)		Me&Mine Charges (AED/Sec)
Country	Peak	Off-peak	Peak	Off-peak
Austria	0.04	0.0315	0.036	0.0284
Bahrain	0.0353	0.0228	0.0318	0.0206
Bangladesh	0.04	0.0315	0.036	0.0284
Egypt	0.04	0.0315	0.036	0.0284
Germany	0.0353	0.0228	0.0318	0.0206
India	0.04	0.0315	0.036	0.0284
Iran	0.04	0.0315	0.036	0.0284
Jordan	0.04	0.0315	0.036	0.0284
Kuwait	0.0353	0.0228	0.0318	0.0206
Lebanon	0.04	0.0315	0.036	0.0284
Oman	0.0353	0.0167	0.0318	0.015
Pakistan	0.04	0.0315	0.036	0.0284
Philippines	0.0353	0.0228	0.0318	0.0206
Qatar	0.0353	0.0228	0.0318	0.0206
Saudi Arabia	0.0353	0.0228	0.0318	0.0206
Sri Lanka	0.04	0.0315	0.036	0.0284
Syria	0.04	0.0315	0.036	0.0284
United Kingdom	0.0448	0.0318	0.0404	0.0287
USA	0.0353	0.0228	0.0318	0.0206
Yemen	0.04	0.0315	0.036	0.0284

Peak: 7am - 2pm, 4pm - 9pm Saturday to Thursday

Off-peak: 2pm - 4pm, 9pm - 7am Saturday to Thursday, Fridays, and Public Holidays

Me&Mine Call Charges

Enjoy attractive rates on calls to your two preferred international numbers and your two preferred national numbers.

Me & Mine	Activation fee	Monthly fee	Discount	Numbers
Me&Mine International	Not applicable	AED 10	10%	2 international landline or mobile numbers
Me&Mine National	Not applicable	AED 10	10%	2 UAE landline or mobile numbers

Mobile Payments

All du customers can register for Mobile Payments free of charge. Any SMS sent to pay bills or recharge using Mobile Payments are free of charge.

Recharging

du recharge cards are available in the following denominations:

AED 20
AED 50
AED 100
AED 200

You can choose to recharge using ‘more credit’, ‘more time’ or ‘more international’

Enter *136* followed by card number then # and press call key for ‘more credit’ recharge,

Enter *135* followed by card number then # and press call key for ‘more time’ recharge,

Enter *138* followed by card number then # and press call key for ‘more international’ recharge

Migration

Migration
Migration to Pay as you Go	AED100
Migration to Monthly Plan	Free

Call 135 from your du Visitor Mobile Line or go to any du shop to migrate to Pay as you Go. To migrate to Monthly Plan, you need to go to any du shop.

MyWorld

WAP portal:

Browsing du WAP is free of charge. Browsing other WAP sites will be charged at the standard data charges. You are only charged for the content you download. The price will be displayed each time on your mobile before purchase.

SIM Portal

Content is grouped in 2 categories:

Standard content: AED 0.50 per delivered content

Premium content: AED 4.00 per delivered content

Premium content category includes: logos, ringtones and chat to TV

Next Generation Mobile Services

Service	Activation fee	Monthly fee	Usage charges
Mobile TV*
all-channels monthly	Free of charge	AED 80/bouquet	n/a
1-channel monthly	Free of charge	AED 10/month	n/a
all-channel daily	Free of charge	AED 10/day	n/a
Videos & Specials	n/a	n/a	AED 5/clip
Video calls to du	Free of charge	Free of charge	1 fils/sec
Video mail (leaving a message)	Free of charge	Free of charge	1 fils/sec
WAP & Internet access on your GPRS/3G phone	Free of charge	Free of charge	1fils /KB

* There are 26 channels on mobile TV to choose from.

Al Arabiya, Noor Dubai, Dubai TV, Sama Dubai, Dubai Sports, Al Majd, du Bollywood Music, du Cartoons, du Music, Rotana Moussica, Mazzika, Melody Hits, Spacetoon, Al Jazeera Arabic, BBC World, NDTV 24x7, Zee News, Zee TV, Ten Sports, Kairali, Asianet, ARY, GEO TV, ABS–CBN TFC, Kapamilya, Channel i

International Roaming

No roaming deposit is required for Visitor Mobile Line international roaming.

Service	Activation fee	Usage charges
Making or receiving calls and SMS whilst abroad	Free of charge	Destination dependant

* whilst roaming abroad you will be charged for both outgoing and incoming calls. Charges are destination dependant for details please call Customer Care on 155.

* when you receive calls and messages whilst roaming you will be charged on a per minute basis

Bundles

National SMS bundles

SMS National Bundles	Activation fee	SMS charge in bundle	Number of SMS included	Validity of bundle
SMS 30	Not applicable	AED 5	30	1 month
SMS 60	Not applicable	AED 9	60	1 month

National Data bundles

Type of use	Bundle Name	Bundle allowance (per month)	Bundle price (per month)	Type of device (recommended)
Ultra light	Data 40 MB	40 MB	AED 20	Normal handset
Light	Data 100 MB	100 MB	AED 50	Normal handset
Medium	Data 1 GB	1 GB	AED 100	Smartphone, Tablet
Heavy	Data 4 GB	4 GB	AED 200	Smartphone, Tablet, Laptop (Internet key)
Super Heavy	Data 25 GB	25 GB	AED 500	Laptop (Internet key), Tablet

Note: Included data is for use within UAE only. Applicable data roaming rates apply for use outside the UAE. Excess usage within the UAE beyond bundle will be charged at 0.25 ﬁls per KB for Elite / Monthly plan /Monthly data line customers and 1 ﬁls per KB for Pay As You Go customers. For Pay As You Go Data line customers, you will need to purchase a new bundle with WoW 'More Data' recharge option once your Data Bundle is consumed. Standard SMS rates apply.

Caller Tunes

Caller Tunes have a 12 month validity from the date of purchase

Charges:


Activation fee	Monthly fee	Usage charges
Free of charge	AED 5/month	AED 5/download

Managing your Calls


Service	Activation fee	Monthly fee	Usage charge
Missed call	Free of charge	Free of charge	Not applicable
caller line ID	Free of charge	Free of charge	Not applicable
Call forwarding*	Free of charge	Free of charge	Standard call charges
Call Waiting	Free of charge	Free of charge	Not applicable
Call hold	Free of charge	Free of charge	Standard call charges
Call Conference	Free of charge	Free of charge	Standard call charges
Call Barring	AED 50	AED 10	Not applicable

* Call forward is available only to national numbers.

Useful Numbers

Service	Number	Charge
Directory Enquiries	199	AED 1/call
IVR for Caller tunes	156	Standard voice charge
Voice mail retrieval	161	AED 0.30 per call
Video mail retrieval	162	AED 0.30 per call
Calls to Customer Care	155	Free of charge
Calls to IVR Self-care	135	Free of charge
Missed call alert - to activate/deactivate	163	Free of charge

where to buy?

It’s simple.

Just visit any of our shops or authorised dealers across the UAE, or get your Visitor Line as soon as you land at one of our airport branches.

Required documents

Nationality	Documents required
UAE Nationals	One of the following: Valid passport Valid Emirates ID
GCC Nationals	One of the following: Valid Emirates ID Valid GCC passport Valid GCC national ID
Expatriates	One of the following: Passport with valid UAE visa Valid Emirates ID

how to recharge?

Recharge cards

Every WOW Recharge card now gives you four recharge options: More Credit, More Time, More Data, and More International. You can find WoW Recharge cards in most retailers across the UAE in the following denominations: AED 20, AED 50, AED 100 or AED 200.

Selfcare

It is the online account management and payment portal. Through this portal you can do the following tasks:

Recharge your account via credit card and voucher
Pay for your friend
Manage 'Me & Mine National' numbers
Manage 'Me & Mine international' numbers
And much more

Mobile Payments

A whole new world of convenience with Mobile Payments.

Mobile Payments is a simple and easy way to make your bill payment instantly, anytime, anywhere from your mobile. All you need to do to get the 10% credit back on each paid bill amount is to sign up for Mobile Payments and pay your bill by SMS or via our website or set up the automatic bill payment option on the website.

useful info

Service	Direct dial number from your du mobile
self-care service	135
customer care (free of charge)	155
Directory Enquiries	199
Voicemail	161
Videomail	162
Missed call alert - to activate/deactivate	163

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