Pay As You Go®

Buy a new Pay As You Go® for AED 55 and get back AED 135 as bonus.

Our new Pay As You Go® rewards you at every step.

Just buy a new Pay As You Go® for AED 55 and get:

  • first, a welcome bonus of AED 35 to get you started (AED 10 is given as credit which can be used for all type of calls, SMS and internet browsing. AED 25 is given as international credit which can only be used for making international calls and must be used within 30 days from the first call made from your new line)
  • then, a usage bonus of AED 100 (as AED 5 on every recharge for the first 20 recharges made within four months)
  • finally, lifetime validity, when you recharge 20 times within four months (or use AED 500 a year) and never pay your annual fee again. To keep the lifetime validity, all you need to do is use your line for a minimum of AED 10 per year

If you're already on Pay As You Go® you can also get free credit! Call 135 and press 9.

Pay by the Second

Making your seconds count, and only the seconds. Enjoy Pay by the Second benefits on all your outgoing voice and video calls made within the UAE. With this, you get maximum value for your money. For example, if you make a call that lasts exactly 20 seconds, you’ll only be charged for 20 seconds and not the whole minute! After all, you should only pay for what you use.

WoW recharge cards

WoW is the only recharge card that gives you four options every time you recharge your Pay As You Go® line. If you’d like more information and how to use different recharge options, click here.

Me and Mine National

Me and Mine National gives you special discounts on voice and video calls made to two national numbers. Click here to find out more.

Me and Mine International

Me and Mine international gives you special discounts on voice and video calls made to two international numbers. Click here to find out more.

International Roaming

Keeping you connected wherever you are. Roam with over 380 telecommunication operators, available in over 130 countries and spread across 5 continents. Click here to find out more.

One2One

Send credit to and from any Pay As You Go® and Visitor Mobile Line using One2One service. These services are free of charge and don’t require prior subscription. Send your friends credit from AED 2 – 200, simply choose the account you’d like to transfer the credit from either ‘More Time’ or ‘More Credit’. Click here to find out more.

Out of credit calls

Out of credit and don’t have time to run to a shop? Don’t worry, just use our ‘out of credit calls’ facility offering you two, one minute calls for the moments when you need it the most. Using ‘out of credit calls’ is easy, dial 135 select ‘out of credit calls’ and follow the instructions. You can use these calls once the available balance on your account reaches 0.5 fils. On your next recharge, the used amount will be deducted from your balance.

Call Management

Call waiting, conferencing, barring, forwarding and caller ID.
  • Call waiting/hold - manage two calls and switch between them.
  • Call conferencing - talk simultaneously with up to five people.
  • Call barring - selectively bar calls when and as often as you’d like.
  • Call forwarding - divert incoming calls to another phone number.
  • Caller ID - displays the phone number of the caller.

MyWorld

Unbelievable content, directly from your du SIM. MyWorld is an exclusive portal offering you the very best from the latest news and sports to music. Find the best restaurants, play your favourite games and much more.Whatever you make of it, MyWorld provides you with unique and exciting content on your mobile directly from your du SIM.

Next Generation Mobile Services

Video mail
Busy or just unable to take the video call? Video mail manages your video calls when you’re not available to take them.

Video call
Need a second opinion on what to buy? Maybe you just want to see your friend’s new car. With video calls you’ll never have to hold back.

Mobile broadband
Access wireless Internet wherever you are and whenever you need it, all powered through your mobile Data SIM or simply by connecting your 3G mobile to your laptop. Click here and discover the possibilities.

du Mobile TV
Enjoy your favourite series, sporting events and entertainment must-haves wherever you are simply by using your 3G mobile phone. Click here and discover the possibilities.

Mobile Payments

Instant payments, anytime, anywhere. Easy bill payments and recharge options directly from your mobile. Enjoy Mobile Payments at no additional cost. Click here and discover the possibilities.

SMS bundles

Purchase your SMS bundle for a small monthly fee and benefit from unsurpassed national SMS rates. SMSes sent from your SMS bundle will not be charged to your account. Any SMSes sent thereafter will be charged as per standard SMS rates. Subscribe to a monthly bundle, automatically renewed each month.

National SMS bundles Activation fee SMS charge in bundle Included SMSes SMS bundle validity
SMS 30 - AED 5 30 1 month
SMS 60 - AED 9 60 1 month

Simply visit one of our shops and find out more!

Data bundles

Stay connected whilst on the move. You can surf the Internet and use other Data services on your mobile. You can save money and purchase our 50MB Data bundle or if your monthly data usage is high, try our 200MB. After the bundle has been used up, your data usage will be charged at our standard data rates. You can subscribe to monthly bundle which is automatically renewed each month. For more information about Data bundles click here.

tariff guide

Joining Pay As You Go®

Pay As You Go®
Connection fee AED 55
Free credit included AED 10
Usage bonus AED 100 (AED 5 on your first 20 recharges)

SIM Validity

The Pay As You Go® SIM card is valid for 365 days from the date of the first call you make.

After 365 days you will have a grace period of 90 days to renew your subscription.

During the first 30 days of the grace period you can receive calls, but you will not be able to make any calls. The remaining 60 days of the grace period you will not be able to make or receive calls.

Annual Renewal

Annual Renewal charges (payable 365 days after activation, and each 365 days thereafter) AED 55
You can also get a lifetime validity when you recharge 20 times within four months

Voice, SMS, MMS and Data call charges

Calls to all mobiles and national landlines 0.5 fils/ second
Video calls to du 1fils / second
National SMS 18 fils
International SMS 60 fils
Multimedia Messages (MMS) to national mobiles 45 fils/message
Multimedia Messages (MMS) to international mobiles 180 fils/message
National Data Usage (WAP / GPRS / EDGE / 3G) 1 fils/ KB

- For all voice calls, SMS, MMS and data services there is no activation fee

- To use video calls you need a video call capable device and be within 3G network coverage.

Me&Mine Call Charges

Enjoy attractive rates on calls to your two preferred international numbers and your two preferred national numbers.

Me & Mine Activation fee Monthly fee Discount Numbers
Me&Mine International Not applicable AED 10 10% 2 international landline or mobile numbers
Me&Mine National Not applicable AED 10 10% 2 UAE landline or mobile numbers

International Direct Dial Calls (IDD)

All outgoing international voice calls you make from the UAE are charged by the second. The table presents the most called international destinations only, for all details on international call charges please call Customer Care on 155.

Me&Mine International call charges are only applicable when you register your two preferred international numbers with us. You can do this by calling Self-care on 135

Country Standard IDD Charges (AED / Sec) Me&Mine Charges (AED / Sec)
  Peak Off-peak Peak Off-peak
Austria 0.04 0.0315 0.036 0.0284
Bahrain 0.0353 0.0228 0.0318 0.0206
Bangladesh 0.04 0.0315 0.036 0.0284
Egypt 0.04 0.0315 0.036 0.0284
Germany 0.0353 0.0228 0.0318 0.0206
India 0.04 0.0315 0.036 0.0284
Iran 0.04 0.0315 0.036 0.0284
Jordan 0.04 0.0315 0.036 0.0284
Kuwait 0.0353 0.0228 0.0318 0.0206
Lebanon 0.04 0.0315 0.036 0.0284
Oman 0.0353 0.0167 0.0318 0.015
Pakistan 0.04 0.0315 0.036 0.0284
Philippines 0.0353 0.0228 0.0318 0.0206
Qatar 0.0353 0.0228 0.0318 0.0206
Saudi Arabia 0.0353 0.0228 0.0318 0.0206
Sri Lanka 0.04 0.0315 0.036 0.0284
Syria 0.04 0.0315 0.036 0.0284
United Kingdom 0.0448 0.0318 0.0404 0.0287
USA 0.0353 0.0228 0.0318 0.0206
Yemen 0.04 0.0315 0.036 0.0284

Peak: 7am - 2pm, 4pm - 9pm Saturday to Thursday

Off-peak: 2pm - 4pm, 9pm - 7am Saturday to Thursday, Fridays, and Public Holidays

Mobile Payments

All du customers can register for Mobile Payments free of charge. Any SMS sent to pay bills or recharge using Mobile Payments are free of charge.

MyWorld

WAP portal:

Browsing du WAP is free of charge. Browsing other WAP sites will be charged at the standard data charges. You are only charged for the content you download. The price will be displayed each time on your mobile before purchase.

SIM Portal

Content is grouped in 2 categories:

Standard content: AED 0.50 per delivered content

Premium content: AED 4.00 per delivered content

Premium content category includes: logos, ringtones and chat to TV

Next Generation Mobile Services

Service Activation fee Monthly fee Usage charges
Mobile TV*      
all-channels monthly Free of charge AED 80/bouquet n/a
1-channel monthly Free of charge AED 10/month n/a
all-channel daily Free of charge AED 10/day n/a
Videos & Specials n/a n/a
AED 5/clip
Video calls to du Free of charge Free of charge 1 fils/sec
Video mail (leaving a message) Free of charge Free of charge 1 fils/sec
WAP & Internet access on your GPRS/3G phone Free of charge Free of charge 1fils /KB

* There are 26 channels on mobile TV to choose from.

  • Al Arabiya, Noor Dubai, Dubai TV, Sama Dubai, Dubai Sports, Al Majd, du Bollywood Music, du Cartoons, du Music, Rotana Moussica, Mazzika, Melody Hits, Spacetoon, Al Jazeera Arabic, BBC World, NDTV 24x7, Zee News, Zee TV, Ten Sports, Kairali, Asianet, ARY, GEO TV, ABS–CBN TFC, Kapamilya, Channel i

International Roaming

No roaming deposit is required for PAYG international roaming.

Service Activation fee Usage charges
Making or receiving calls and SMS whilst abroad Free of charge Destination dependant

* whilst roaming abroad you will be charged for both outgoing and incoming calls. Charges are destination dependant for details please call Customer Care on 155.

* when you receive calls and messages whilst roaming you will be charged on a per minute basis

Bundles

National SMS bundles

SMS National Bundles Activation fee SMS charge in bundle Number of SMS included Validity of bundle
SMS 30 Not applicable AED 5 30 1 month
SMS 60 Not applicable AED 9 60 1 month

National Data bundles

National Data bundles
Mobile Data Bundle Type of use Monthly fee
5 MB Light mobile use AED 10
50 MB Regular mobile use AED 40
200 MB High mobile use AED 100
2000 MB Regular laptop AED 200
Data Max* High laptop AED 360

* Fair Usage Policy of 10GB applies
Included MB are for use within UAE. Applicable date roaming rates apply for use outside UAE
Excess usage within UAE beyond will be charged at 1fils/1KB

 

Caller Tunes

Caller Tunes have a 12 month validity from the date of purchase

Charges:

activation fee Monthly fee Usage charges
Free of charge AED 5/month AED 5/download

Recharging

A quick look at all 3 options available on every WoW recharge card:

1) more international: This new recharge option gives you an extra credit in addition to the face value of the recharge.

2) more credit: This recharge option gives you an extra credit in addition to the face value of the recharge card but credit expires within specified period.

3) more time: This option is the regular recharge option, where the credit you get is equal to the face value of the recharge card and is valid for life.

du recharge cards are available in the following denominations:

  • AED 20
  • AED 50
  • AED 100
  • AED 200

for more information on how to use different recharge options,click here

Managing your Calls

Service Activation fee Monthly fee Usage charge
Missed call Free of charge Free of charge Not applicable
caller line ID Free of charge Free of charge Not applicable
Call forwarding* Free of charge Free of charge Standard call charges
Call Waiting Free of charge Free of charge Not applicable
Call hold Free of charge Free of charge Standard call charges
Call Conference Free of charge Free of charge Standard call charges
Call Barring AED 50 AED 10 Not applicable

* Call forward is available only to national numbers.

Useful Numbers

Service Number Charge
Directory Enquiries 199 AED 1/call
IVR for Caller tunes 156 Standard voice charge
Voice mail retrieval 161 AED 0.30 per call
Video mail retrieval 162 AED 0.30 per call
Calls to Customer Care 155 Free of charge
Calls to IVR Self-care 135 Free of charge
Missed call alert - to activate/deactivate 163 Free of charge

Miscellaneous Charges

Item Charge
Migration to Postpaid Free of charge
SIM swap AED 20
Reconnection AED 50
Change of contract ownership AED 10
Number Change AED 100

Glossary

Item Description
Change of Contract Ownership a transfer of ownership of your account to a new individual or entity
Copy of Contract A copy of the contract entered into by customer when the mobile services were originally taken.
Dishonoured Credit / Debit Card A handling fees is payable for any payment made by Credit/Debit Card that is subsequently refused

 

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where to buy?

There are many ways you can buy Pay as you Go mobile prepaid line in United Arab Emirate.

Documents required

UAE Nationals

One of the following:

  • Passport
  • National ID
  • UAE Driving license

Expatriates

One of the following:

  • Passport with valid Residency Visa
  • UAE driving licence
  • GCC national ID

 

how to recharge?

Recharge cards

    The du WOW card now gives you three recharge options on every recharge. Wide variety of recharge cards denominations; AED 20, AED 50, AED 100 or AED 200 in most retailers across the UAE.

    selfcare
    It is the online account management and payment portal. Through this portal you can do the following tasks:

    • Recharge your account via credit card and voucher
    • Pay for your friend
    • Manage 'Me & Mine National' numbers
    • Manage 'Me & Mine international' numbers

    Login now

    mobile payments
    A whole new world of convenience with Mobile Payments.

    Mobile Payments is a simple and easy way to make your bill payment instantly, anytime, anywhere from your mobile.

    find our more about how to setup mobile payments, click here

    useful info

    Service Direct dial number from your du mobile
    self-care service 135
    customer care (free of charge) 155
    Directory Enquiries 199
    Voicemail 161
    Videomail 162
    Missed call alert - to activate/deactivate 163