Elite Super Plans

There are now hundreds more reasons to be part of the Elite family.

We believe that you should have the luxury of choosing a mobile plan that works for you, and not the other way around. That's why we're happy to introduce Elite Super Plans that provide you with even more choices, benefits and rewards.

Take a look at our new Elite Super Plans and choose the one that suits you best.

Elite Super 100 Plan: If you generally use around AED 100 a month, this plan will perfectly fit your needs.
Elite Super 250 Plan: This plan will maximise your benefits if you spend around AED 250 per month.
Elite Super 500 Plan: This plan will suit and reward those who spend around AED 500 a month.
Elite Super 750 Plan: Are you a heavy user? Get this plan for the maximum benefits.

Plan	Monthly fee (AED)	International minutes	National minutes	SMS	Data (MB)	International reward bonus
Elite Super 100	100	100	100	100 (50 national and 50 international)	100	Up to 100%
Elite Super 250	250	250	250	250 (125 national and 125 international)	250	Up to 100%
Elite Super 500	500	500	500	500 (250 national and 250 international)	500	Up to 100%
Elite Super 750	750	750	750	750 (375 national and 375 international)	750	Up to 100%

tariff guide

Elite Plan tariff
Monthly fee	Elite Super 100 Plan – AED 100 Elite Super 250 Plan – AED 250 Elite Super 500 Plan – AED 500 Elite Super 750 Plan – AED 750
Calls to all national mobiles and landlines (after consuming the free units)	0.5 fils per second
National SMS (after consuming the free units)	18 fils per message
International SMS (after consuming the free units)	60 fils per message
Multi Media Message (MMS) - National	45 fils per 50 KB message
Video Calls¹	1 fils per second
Data Usage	0.25 fils/KB

¹ Within the 3G coverage areas of du and only with 3G devices.

Cancelling your Elite Plan:

You will be charged an early cancellation fees of AED 300 if you decide to exit any of our Elite Plans before a period of 6 months.
You will be charged an Early migration fees of AED 300 if you decide to migrate your Elite Super to Pay as you Go plan before a period of 6 months.

Click here to view more details on international call charges.

Whilst roaming abroad you will be charged for both outgoing and incoming calls. For more details on roaming tariffs and charges, please click here.

Managing your calls:

Service	Activation fee	Monthly fee	Usage charge
Missed call	Free of charge	Free of charge	Not applicable
caller line ID	Free of charge	Free of charge	Not applicable
Call forwarding*	Free of charge	Free of charge	Standard call charges
Call Waiting	Free of charge	Free of charge	Not applicable
Call hold	Free of charge	Free of charge	Standard call charges
Call Conference	Free of charge	Free of charge	Standard call charges
Call Barring	AED 50	AED 10	Not applicable

Just visit one of our du shops or Authorised dealers across the UAE.

Documents required

UAE Nationals - Passport or National ID
Expatriates - Passport with valid Residency VISA (visa not valid for GCC nationals) or National ID.

And one of the following:

A valid credit card issued by UAE institutions.
Last month's utility bill with physical address.
Tenancy/ownership contract.
Salary certificate/ Letter from employer showing a salary of minimum AED 2,500.
To subscribe to Elite Super 750 Plan, both UAE nationals and expatriates should provide a valid Platinum credit card issued by UAE institutions or equivalent or Any Credit card with Auto-payment mandatory or Salary certificate of AED 15,000 ++ or Security Deposit of AED 4,500.
You must be aged 21 years or above to subscribe to our Elite Plans.
To upgrade your Monthly Plan, Elite Plan or Elite Super 100 Plan to Elite Super 250 Plan or Elite Super 500 Plan, simply call 135 and choose option 7.
To upgrade to Elite Super 750 Plan, please visit any of our shops across the UAE with a valid Platinum credit card ¹ issued by UAE institutions.

¹Accepted credit cards
Advance Card - Amex black, Elite Platinum
Infinte Card - Platinum, Premier
Royal Card - Ultima, Ultimate

Will my consumption of the 250/500/750 free international minutes budget count against the IDD Slabs?

No, only these international minutes not covered by the monthly budget of 250/500/750 minutes will be counted to get the bonus on international calls.

So if you are on Elite Super 500 plan, all international minutes used in your bill on top of the 500 minutes that are part of the Elite Super 500 benefits will be counted for the bonus.

How will I receive the bonus for the two IDD slabs?

If you have spend less than AED 500 on your international calls in your bill (monthly benefit of 250/500/750 international minutes excluded), you will receive a bonus on international calls in the 2nd bill after the month earning the bonus.
If you have spend more than AED 500 on international calls within your bill (monthly benefit of 250/500/750 international minutes excluded), you will receive a bonus of 100% on international calls in the 2nd bill after the month earning the discount.

I would like to subscribe to Elite Super 750 Plan but I don't have Platinum card, can I give you a deposit instead?

We appreciate your interest in upgrading to Elite Super 750 plan but at this stage it is a requirement to have a Platinum Card or a credit card from the same category to be able to subscribe to this plan.

I have a smartphone offer with an elite Plan, will I continue getting my smartphone offer if I migrate to Elite Super plan?

Yes you will continue enjoying your smartphone offer and enjoy the benefits of the Elite Super 100/250/500/750 plan.

I have an elite Plan since 2 months; will I continue receiving my credit back if I migrate to Elite Super plan?

No, if you migrate to Elite Super plan you will be losing your credit back for the next 2 months but you will be enjoying all the benefits that come with Elite Super plans

If I migrate from Elite regular plan to Elite Super Plan many times within the same bill cycle. How will my bonus for international calls be calculated?

Your bonus will be calculated separately for Elite Plan and for Elite Super Plan. So we will calculate the total number of days you spent under Elite regular plan and number of days you spent under Elite super plan, the number of IDD calls done in each period and apply the bonus slab that goes with the proper plan.

For example: if during a same bill cycle (30 days) you migrate from Elite Plan to Elite Super 100 after 10 days. Then after 10 days again, migrate back to Elite Plan, you would have spent a total of 20 days on Elite Plan and 10 days on Elite Super 100. Bonus slab calculation will be done as below:

Number of IDD calls done within Elite Plan time period (20 days). So Elite Plan Bonus Slabs will be applicable here.
Number of IDD calls done within Elite Super 100 period (10 days). So Elite Super 100 Bonus Slabs will be applicable here.

What if I do not want to stay on the Elite Super Plans?

Elite Super Plans can be cancelled at any time. Please call 155 for customer care or visit a du shop.

Please note that you will be charged an early cancellation fees of AED 300 if you decide to exit any of our Elite Plans before a period of 3 months.

I have Elite Super Plan and I would like to migrate to Pay as you Go?

To migrate to Pay as you Go the Elite Super plan has to be cancelled. Elite Super Plans can be cancelled at any time. Please call 155 for customer care or visit a du shop.

Please note that you will be charged an early cancellation fees of AED 300 if you decide to exit any of our Elite Plans before a period of 3 months.

Is there any exit charges from the Elite plan?

If you decide to deactivate your Elite plan or Elite Super Plan before a period of 3 months you will need to pay an early termination fee of AED 300.

I have 2 (or more) Elite plans that I would like to deactivate, do I need to pay 2 early termination fees?

Yes, you will need to pay AED300 per Elite line. So, for 2 deactivations you will need to pay AED 600.

Are there any exceptions that will exempt me from paying the early termination fees?

No exceptions are made for the payment of the early termination fees.

Can I deactivate my Elite plan within the first 3 months of subscription by calling 155?

No, to deactivate your elite plan within this period, please visit any of our du shops.

You will have to pay your outstanding bill + the early migration fees of AED300 in this case. Please go to any du shop to clear your bill.

In case you change your mind after du customer care calls you, the AED300 will be refunded back to your bill.

Do I need to wait for my bill to be able to deactivate my Elite plan?

You can clear your bills in du shops along with the early termination fee.

What if a customer wants to migrate before 3 months from the elite plan to PayG plan?

Early migration fees of AED300 should apply in this case. Please go to any du shop to migrate from Elite plan to PayG plan.

I have an Elite Super 500 Plan and I would like to cancel after 2 weeks, what should I pay?