1. What is the Number Privilege Plan?
You can enjoy the Number Privilege Plan with special lifetime number (Gold, Silver, Bronze or Special) on your Elite Plan when you sign for a minimum of 12 months for any Elite Plan:
- Elite Super 750
- Elite Super 500 or Emirati 500
- Elite Super 250 or Emirati 250
- Elite Super 100 or Emirati 100
- Elite Regular
2. Where can I get the Special Numbers?
Special Numbers are available at all of our shops and our authorised dealers.
3. How much do I pay?
It depends on the Number Type you chose. See the table below:
| Number Type | Monthly min. spending commitment | Contract period |
| Gold | AED 750 | 12 months |
| Silver | AED 500 | 12 months |
| Bronze | AED 250 | 12 months |
| Special | AED 100 | 12 months |
In order to fully enjoy the benefits of the Elite Plan, we recommend you to combine the Number Type of your choice with an Elite Plan as per following table:
| Number type | Recommended Plan | Elite Super Plan benefits | Emirati Plan benefits |
| Gold | Elite Super 750
| - 750 international minutes
- 750 national minutes
- 750 SMSes (375 national,
375 international) - 750 MB of data
| |
| Silver | Elite Super 500
or Emirati 500 | - 500 international minutes
- 500 national minutes
- 500 SMSes (250 national,
250 international) - 500 MB of data
| - 2000 national minutes
- 1000 national SMSes
- 2 GB of data
- Special rates on international calls
|
| Bronze | Elite Super 250
or Emirati 250 | - 250 international minutes
- 250 national minutes
- 250 SMSes (125 national,
125 international) - 250 MB of data
| - 1000 national minutes
- 500 national SMSes
- 1 GB of data
- Special rates on international calls
|
| Special | Elite Super 100
or Emirati 100 | - 100 international minutes
- 100 national minutes
- 100 SMSes (50 national,
50 international) - 100 MB of data
| - 400 national minutes
- 200 national SMSes
- 500 MB Data
- Special rates on international calls
|
This way, you‘ll get all the benefits of the Elite Plan as part of this plan (including the free national minutes, international minutes, SMS, data and bonus on international calls).
You also get up to 100% bonus on international calls as part of the Elite Super Plan benefits when you spend AED 500 on international calls (or 50% bonus when spend less than AED 500 on international calls).
4. Can I have a Number Privilege Plan with my Pay As You Go?
No, there are no special numbers for Pay As You Go lines. You need to have an existing or new Elite Super (750, 500, 250, 100), Emirati Plans (500, 250, 100) or Elite Regular.
5. How will I be charged if I get my Number Privilege Plan in the middle of my bill cycle?
Your charges for any uncompleted bill cycle whether it is the first or the last, in case of cancelation, will be prorated.
6. What happens if I exceed my Elite Plan allowance?
You will be charged the minimum fee which is related to your Number Type or Elite Plan (whichever fee is higher) plus the additional usage exceeding your total allowance as per the following examples:
| Number type | Elite Plan | Total benefits | Regular price without exceeding the total allowance | Exceeded usage value above the total allowance | Total monthly charge |
| Bronze | Elite Super 250 | Elite Super 250 benefits | AED 250 | AED 150 | AED 250 + AED 150 = AED 400 |
| Gold | Elite Super 250 | Elite Super 250 benefits + AED 250 | AED 750 | AED 200 | AED 750 + AED 200 = AED 950 |
| Silver | Elite Super 750 | Elite Super 750 benefits | AED 750 | AED 100 | AED 750 + AED 100 = AED 850 |
7. Can I cancel the Number Privilege Plan once subscribed to it?
You are able to cancel the Number Privilege Plan at any time. But in case you want to cancel within the first 12 months contract, you will need to pay a foreclosure fee. These are the following:
| Number Category | Foreclosure Fee |
| Gold | AED 750 x number of remaining months |
| Silver | AED 500 x number of remaining months |
| Bronze | AED 250 x number of remaining months |
| Special | AED 100 x number of remaining months |
Please note that you can cancel your contract withhout a foreclosure fee after the first 12 months.
8. Can I retain my special number by paying the foreclosure fee and ending the contract?
Yes, you can exit your contract by paying the foreclosure fee and retaining your special number. You will be charged as per your plan.
9. Can I change my number within the same category or downgrade/ upgrade my Number Category during the contract period?
You cannot downgrade or upgrade your number within the contract period. You will have to cancel the contract, pay the foreclosure fee and if required, start a new contract.
10. Can I downgrade or upgrade my Elite Super Plan during the contract duration? DOWNGRADE: You can downgrade your Elite Plan during the contract period, however you will still be charged the same fee related to the number type. You can still take advantage of all the benefits associated to your new Elite Plan as per your number type, as shown below.
| Number type | Monthly fee | Old Elite Plan | New Elite Plan | New total benefits |
| Gold | AED 750 | Elite Super 750 | Elite Super 500 | Elite Super 500 benefits + AED 250 |
| Silver | AED 500 | Elite Super 500 | Elite Super 100 | Elite Super 100 benefits + AED 400 |
UPGRADE:If you upgrade your Elite Plan, you will be getting more benefits for the higher monthly fee, which will still cover your minimum monthly usage as per the following examples:
| Number type | Old Monthly fee | Old Elite Plan | New Elite Plan | New total benefits | New Monthly Fee |
| Bronze | AED 250 | Elite Super 250 | Elite Super 750 | Elite Super 750 benefits | AED 750 |
| Silver | AED 100 | Elite Super 100 | Elite Super 500 | Elite Super 500 benefits | AED 500 |
11. What happens if I terminate my Elite Plan or switch to Pay as you Go?
You will have to pay all forclosure fees if applicable for terminating your Elite Plan and the forclosure fee for the Number Privilige Plan if terminated before 12 months.
12. What happens after the 12 months contract of the Number Privilege Plan?
After the end of the contract, you can continue to enjoy the benefits of your Elite Plan, or migrate to any other plan. You will be charged as per your selected plan and continue using the same number.
13. Can I migrate to Pay as you Go plan after the end of the contract period?
Yes, you can migrate to any plan including Pay as You Go plan after the end of the contract period and continue using the same number.
14. Is there an option with just an upfront fee and no monthly minimum usage?
No, there is only a minimum monthly fee. However, you can end the contract at any time by paying the foreclosure fee and continue using the number with any plan you prefer without any contract.
15. Is the Number Privilege Plan a limited promotion?
No, the Number Privilege Plan is a plan for all customers who are interested in special numbers and remains permanent.
16. Can the ownership of the line be changed during contract period?
No, a change of ownership is not possible during the fixed period of the contract. If the ownership is changed the new owner can take over the contract. However, you may need pay the foreclosure fee and sign a new Number Privilege Plan contract.
17. I have 5 Elite Plan numbers. Can I activate the Number Privilege Plan on all of them?
Yes, of course you can enjoy the special numbers on any of your Elite lines.