1. What is 4G LTE?
4G LTE is the latest Real Mobile Broadband© network allowing you to enjoy Internet speeds of up to 100 Mbps on your Internet Key or on 4G LTE capable data devices (ie: phones, tablets etc.) 4G LTE stands for ‘Long Term Evolution’ and is considered the fastest Mobile Broadband carrier technology in the world.
2. How fast is 4G LTE?
4G LTE provides speeds of up to 100 Mbps. However, this speed may vary depending on the number of users on a specific coverage area and also depending on your location and coverage availability. To check the coverage map of the 4G LTE network, click here.
3. What do I need in order to enjoy 4G LTE?
To begin, you’ll need a 4G LTE compatible data device (Internet Key, tablet etc.). You’ll then be required to purchase a Monthly Data Line or Business Data SIM for only AED 55. With this, you’ll then subscribe to our 25 GB Data Bundle. Customers who already have a Monthly Data Plan SIM or Business Data SIM can simply subscribe to our 25 GB Data Bundle and begin enjoying this service immediately.
To do so, please verify that you have a 4G LTE enabled device which supports our 4G LTE Network. These devices need to be 1800 MHz spectrum enabled.
For more details, please check your data device manual for network compatibility or contact your supplier.
Note: 4G LTE service is currently unavailable to voice rate plans (voice SIM) and Pay As You Go® Data Line customers.
4. Will I still be able to use Data/Mobile Broadband when there’s no 4G LTE coverage?
Yes, you’ll still be able to access Data or Mobile Broadband with the next best available Data Network such as our DC-HSPA+ network (supporting up to 42 Mbps).
5. How can I enjoy this service on my 4G LTE enabled Internet Key?
Simply purchase our 25 GB Data Bundle and start enjoying immediately. Please verify that your device is unlocked and that it supports the 1800 spectrum MHz network.
Important: We don’t validate compatibility with our LTE network; this should only be taken up with device manufacturer’s support department.
6. With which Data Lines can I activate the 25 GB Data Bundle?
1. Business Data SIM
2. Monthly Plan Data SIM
7. How much does the LTE 100 Mbps Internet Key cost and are there any discounts?
The price for the 4G LTE Internet Key is AED 799 and it is only sold with a Monthly Data Plan Line SIM (Personal) and Business Data SIM (Business). Our 4G LTE Internet Keys are not sold separately. You can exchange your old Internet Key for a 50% discount off on your new Internet Key. However, subscription to our 25 GB Data Bundle is mandatory.
8. What is the monthly fee for the 25 GB Data Bundle?
AED 500 per month (recurring fees).
Note: Data Bundle rates are applicable for use only within the UAE. National usage beyond the Data Bundle is charged at 0.25 fils per KB. Standard SMS rates apply. Roaming fees are applicable when using data while roaming.
9. Is it possible to downgrade the 25 GB Data Bundle?
There are no downgrade options linked to the 25 GB Data Bundle. Our 4G LTE service is automatically activated on our 25 GB Internet Key and any downgrade to your Data Bundle, directly deactivates your 4G LTE service.
10. What are the other available Data Bundle options?
Please follow the links below to find out more about our available Data Bundle options.
Data Bundles - Personal, Data Bundles - Business
11. What are the sales channels?
To subscribe to 4G LTE service, visit any of our shops.
12. Does the 4G LTE Internet Key come with a memory card?
Yes, it comes with a 4 GB memory card.
13. What happens to my monthly fee and free units if I subscribe to the 25 GB Data Bundle in the middle of a bill cycle?
Your monthly fee will be prorated and your free units will be granted in full.