1. How will this change affect my Unlimited National/International BlackBerry® Packages?
Unlimited National BlackBerry® service will cease to exist. If you’d like to continue with Unlimited National BlackBerry® service, you can do so, but once you’ve migrated to a new BlackBerry bundle, you’ll be unable to return to your original package.
Note: Unlimited International BlackBerry® service will still be available to all customers. For Diamond Plan customers, the core benefits of your plan remain the same.
2. Am I eligible to have a BlackBerry® Packages?
If you subscribe to any of the below monthly plans, yes:
Elite plans: Regular, Super, Emirati Plans. Pay As You Go® plans: Allo, Pay As You Go®.
Note: Data SIM customers are ineligible to have a BlackBerry Packages.
3. Are BlackBerry® Packages available for national and international data use?
Unfortunately, BlackBerry® Packages are only available for national usage. For international roaming, you’ll be charged on a Pay Per Use (PPU) basis.
If you’d like to have a roaming package, simply subscribe to our Unlimited International BlackBerry® service for only AED 260 per month giving you a 1 GB monthly data allowance.
4. How can I subscribe/unsubscribe to a BlackBerry® Packages?
SMS the correct keyword (as per the table below) to 1355 and we’ll process your request.
BlackBerry® Service Request
| SMS to 1355
|
To activate your Social BlackBerry® service
| bb social
|
To activate 100 MB BlackBerry® service
| bb 100MB
|
| To activate 1 GB BlackBerry® service | bb 1GB
|
| To activate 4 GB BlackBerry® service | bb 4GB
|
| To activate 25 GB BlackBerry® service | bb 25GB |
*BlackBerry® Packages are recurring packages and are valid for 30 days. Social BlackBerry® is only available on a daily basis with a validity period of 24 hours.
If you’re a prepaid BlackBerry® customer, subscribe/unsubscribe by dialing *135*1# and following the instructions. Not sure which BlackBerry® Packages to choose? We offer a tool to help you decide on the BlackBerry® Packages that’s right for you. Visit our Data Calculator for some help.
5. I have the AED 55 BlackBerry® promotion; will I continue enjoying these benefits?
Yes, once your 6-months offer finishes, your plan will automatically shift to Unlimited National BlackBerry® at AED 130 per month. If during this time you subscribe to any of our new BlackBerry® Packages, you’ll be ineligible to return to Unlimited National BlackBerry® service and you will not be eligible to enjoy the remaining months of your promotion.
6. From which balance will my BlackBerry® Packages subscription be charged?
BlackBerry® Packages subscription charges are deducted from your ‘More Time’ balance. If you’ve forgotten to and missed your renewal date, don’t worry, please make sure you recharge within a maximum of three days from your renewal date. Once your BlackBerry® Package has been activated, you’ll receive two messages via SMS.
7. Why has the Unlimited National BlackBerry® service been terminated?
The standard internet usage on BlackBerry® is very low. This means that usually, you use less data on a BlackBerry device, than with other Smartphones. We advise our customers to subscribe to a 1 GB BlackBerry Bundle, as this bundle provides enough data for browsing.
To keep track of your data consumption, we’ve recently launched our Data Portal; allowing you to manage how much data you use. Once you’ve fully consumed your data bundle, you’ll be redirected to our Data Portal, where you’ll be able to purchase various types of data bundles.
8. I have BlackBerry® Social, but I’d like to access the Internet, which package should I chose?
If you’d like to enjoy the full BlackBerry® experience, you can subscribe to the 100 MB BlackBerry® package for only AED 50 per month. As part of your package, you can browse online, send emails, BBM, watch videos, download apps and use your social networks!