1. What is the “10 times data” offer?
Customers who activate the offer on their lines, will enjoy 10 GB
data for a minimum AED 250 monthly spend for 12 months. This is a limited-time offer.
2. How can customers benefit from this offer?
Existing postpaid customers enjoying one of our Smartphone Festival
offers will be upgraded from 9th June 2013 and will receive an SMS
informing them about the “10 times data” offer.
New customers should purchase a new smartphone from du with a
postpaid plan and commit for a minimum AED 250 spend monthly for 12
3. Which rate plans are eligible for this offer?
PostPaid plans are eligible including:
Elite Super 100/250/500/750
Emirati Plan 100/250/500
Absher plan 200/250/500
Prepaid customers will continue to get the current offer of 1 GB date for minimum monthly usage of AED 250
4. What will happen after 12 months?
Customers who are enjoying the smartphone offer will be assigned the
standard 1 GB data bundle at the end of the 12 months and will be
charged at AED 100.
5. Can a customer buy a standalone handset?
No, handsets are sold on existing or new plans from du.
6. Will existing postpaid customers be eligible?
Existing Elite super/Emirati plan customers will also be eligible if
they already have a “Smartphone offer” active, or if they purchase a
smartphone and activate the smartphone offer.
7. Will I get this offer if I choose the Easy Payment Plan or Smartphone Privilege Plan?
No, customers who choose Easy Payment plan or Smartphone privilege plan
are not eligible, as they already enjoy a special discount on the bundle
8. Will I get this offer if I purchase the handset at a partner outlet?
The Smartphone offer of 10 GB data with AED 250 spend for 12 months offer can
be bought and activated on a postpaid plan at our retail outlets, our eShop and through Premium dealers.
9. Is there a limit on the number of phones a customer can purchase?
Yes, each customer can purchase only one handset per line
10. Is there a minimum contract period for the postpaid plans?
New customers who subscribe to any postpaid plan will have the existing
minimum contract period of 6 months from date of activation. Customers
who deactivate before 6 months will have to pay AED 300 as early
11. Till when is the offer valid?
This offer will start on 9th June 2013 and will be valid until the end of Smartphone Festival.
12. Is this offer available on any phone?
The offer is currently limited to a specific list of handsets.