1. The Caller Tunes Service is a subscription-based service
only. The Caller Tunes Service is open to all existing consumer and
business customers.
2. The charges for activating this Service, browsing the music
catalogue and purchasing Caller Tunes is provided on our website
www.du.ae. The charges will be included in your bill for monthly
plan customers, and deducted from your credit if you are a Pay as
you Go customer.
3. If you are a Pay as you Go customer and on the day of
charging you do not have enough credit to pay your monthly charge
then we will continue to try and renew your subscription on a daily
basis for a period of 15 days (Grace Period). During this Grace
Period callers will still be able to hear your Caller Tunes. At the
end of this Grace Period your Caller Tunes will be kept for an
additional 30 days but your callers will not be able to hear them.
During this 30 day period you can still re-activate your
subscription.
4. If you decide to deactivate the Caller Tunes service, or if
you have already exceeded your 30 day suspension period, your
Caller Tunes will no longer be available if you choose to
re-activate the service at a later stage.
5. The Caller Tunes you purchase are non-exchangeable and
non-refundable.
6. There are various ways that Caller Tunes can be purchased.
Please refer to the brochure or our website. You can listen to
Caller Tunes for free before buying them. You can buy a Caller Tune
even if you are not a subscriber. Once you buy the Caller Tune you
will automatically become a subscriber. You will notified of all
charges before you buy the Caller Tune.
7. You can gift a Caller Tune or the subscription of the Caller
Tune Service to a friend if they are a du mobile customer. Your
friend can choose to accept or decline the gift. If they accept the
gift then you will be charged for the first month of their
subscription if they are not already a Caller Tune subscriber.. See
the brochure or our website www.du.ae for details of how to do
this.
8. You can copy a Caller Tune from a friend if they are a du
mobile customer with Caller Tunes activated. See the Caller Tunes
brochure or our website www.du.ae for details of how to do
this.
9. du may at its discretion invite customers to a “Try &
Buy” offer whereby the Caller Tunes Service would be offered for a
pre-determined duration without the customer incurring monthly
recurring charges. If you are invited for such an activity, you may
be given the option of continuing with the Caller Tunes Service at
the end of the offer period, after which you would be charged
normal monthly subscription charges. Tunes purchased during the
“Try & Buy” offer period will be charged at normal rates.
10. The General Terms and Conditions and Specific Terms and
Conditions for Mobile Services apply to all customers and shall
prevail in the event of any inconsistency between those terms and
the terms of this Offer.
11. Micro Charging: The monthly subscription charge of AED5 for Caller tunes will be charged at AED5 per month (30 days). If you are a prepaid customer, Caller Tunes would be activated or renewed at AED 2.5 (for 15 days) or at AED1 (for 6 days) depending on the amount of balance you have during activation & renewal.