important info
Important information about your company
account Due date
Payment for the Current Charges should be made on or before your
company’s bill due date to avoid ‘overdue’ status. Payments for
previous balances should be made immediately to avoid suspension of
services.
Suspension of services due to non payment
Suspension is the interruption of du services (i.e. landline,
facsimile, broadband and TV). This happens when you have not
settled your company’s overdue bills. du may initiate debt recovery
through a debt agency should suspended accounts remain unpaid.
Interests, collection/litigation fees and applicable
pre-termination fees maybe charged by du.
Reconnection of services
Reconnection of services shall be effected within twenty-four
(24) hours from posting of payment at du for the total amount due
and any applicable interest and collection/litigation fees, subject
to conditions set by du.
Request for reconnection of services
A request for lifting of barring or for reconnection of services
may require presentation of proof of payment (e.g. official receipt
or deposit slip or payment validation in billing statement or ATM
transaction slip). You may request for lifting of barring or for
reconnection of services by calling customer care or by visiting
any of our du shops.
Question about your bill
If you have any questions regarding your statement of account,
please call our customer care hotline at 3910000. If we do not
receive any question regarding your statement of account within
thirty (30) days from statement date, the statement of account will
be considered correct and binding.