broadband

broadband

The latest fiber-optic technology brings high speed Broadband directly to your home.

Our advanced network uses the latest technology to enable a superior Broadband experience. You don’t even need to buy a modem: just plug your computer into the socket, launch your browser and you are on-line! No need to remember usernames or passwords either!

You can choose from several packages with various access speeds and value added services such as e-mail (including antivirus) and web hosting.

Sign up for tv, landline and broadband with one of our Real Broadband packages. Click here to know more

packages

Service 256 Kbps 512 Kbps 1 Mbps 2 Mbps 8 Mbps 16 Mbps 24 Mbps
bandwidth              
download(upto) 256k 512k 1M 2 M 8 M 16 M 24 M
upload(upto) 64k 128k 256k 512k 512k 1 M 1 M
e-mail accounts 2 5 5 5 5 5 5
mail box size per account 100 MB 250 MB 500 MB 1 GB 1 GB 1 GB 1 GB
Monthly Fee (AED)  149  189  249  349  449  549  749
Every broadband package comes with McAffe Virus Scan + (Antivirus, Antispyware) & web hosting space of 20 MB
 

tariff guide

broadband Monthly Fee (AED)
256 Kbps 149
512 Kbps 189
1 Mbps 249
2 Mbps 349
8 Mbps 449
16 Mbps 549
24 Mbps 749
value added services  
Additional e-mail address 10MB 14
Additional mailbox space 50MB 5
Additional mailbox space 100MB 10
Static IP address 300 (one-time activation fee)

– Other charges

Other charges Price (AED one time)
Relocation fee 100
Reconnection fee 50
Technician visit 50
Itemised billing Free
Broadband Speed Downgrade 100
Change of email address 25
Sockets (landline, broadband or TV) All new du home service customers will get up to 6 sockets included in their initial home service subscription
Additional Sockets (set of up to 6 sockets) 100
   

where to buy

Just visit one of du shops and our sales advisors will take care of the rest.

Documents required

If you are a UAE national, please bring along:

  • your passport or national ID
  • tenancy contract or proof of property ownership

If you are an expat (including GCC nationals), please bring along the below documents::

  • your passport including residency visa page or visit visa (Visa is not required for GCC nationals)
  • tenancy contract or proof of property ownership

You must be aged 21 years or over to join home services.Original documents need to be produced at the time of buying a connection for verification purpose.

du email

Access your inbox from anywhere in the world by simply visiting www.mailme.ae and using your username and password.

du webmail service gives you the option to:

  • view and update your contacts, calendar, tasks and email
  • be up to date with important dates by using the calendar feature
  • use rich text editing for your email messages including spell check and template and color customisation features

useful info

Troubleshooting:

Which broadband speed should I subscribe to?

If you use your broadband connection mainly for emailing, 8 Mbps should suffice. If you have several household members using the Internet at the same time, or you stream High-Definition video, play online games, send or upload large files regularly, then we suggest that you subscribe to a higher speed package.

Can I set up a wireless (WiFi) connection at home?

Yes, you can set up your own wireless connection at home by installing a Wifi router, which can be bought from most computer or telephony shops. Ensure that your router is configured correctly, is not limited to a speed below the one you have subscribed to and is protected with a password. Typically, the further you are from the Wifi router, the slower the internet connection that you will experience. du does not provide any technical assistance to support the installation or configuration of a WiFi router.

Can I use the connections I have in my house for both TV and broadband?

Yes in most of the residential areas where du provides service, you can use the same socket for either broadband or TV interchangeably. In some areas however, this is not possible and the socket can only be used for the service requested at the time of activation. Please note that when several sockets are activated, you may notice a slower speed during simultaneous broadband use.

How can I protect myself from viruses?

Use anti-virus software: Make sure you install appropriate software to protect your PC and ensure it is always up to date.

Be wary of e-mail attachments: Many viruses, worms, hoaxes, trojans and other forms of malicious software still spread themselves via e-mail, usually as attachments. Unless you trust the sender and you are absolutely sure what is in the attachment, don’t open it.

Do you allow VoIP services such Skype?

PC to telephone VoIP services are not supported, however VoIP PC-to-PC, such as Skype PC-to-PC or Google Talk, are available.

Does du have a “Fair Usage Policy”, and what is it?

To ensure that each customer gets a fair share of internet bandwidth, du follows international best practice, prioritising time-sensitive traffic and operating a “Fair Usage Policy”. This means two things:

  • Very heavy users (e.g. downloading more than 300 Gigabyte per month) may receive a reduced speed during peak hours (6 pm midnight on weekdays) to ensure that the service received by other customers is not impacted through extremely heavy usage by a minority of people.
  • Non-time sensitive internet services such as peer-to-peer file sharing (e.g. torrents) receive a lower speed during peak hours to ensure that customers using time-sensitive services such as video-streaming or gaming are not impacted.

This only applies to broadband, not to du TV or telephony.

I subscribed to a higher-speed package but at times my connection still appears to be slow?

Verify that no other application, such as peer-to-peer, is slowing down your experience. If you use a (Wifi) router, check that it is configured correctly and to the correct speed and that your PC or connected device is close to the router. Finally, check your broadband speed with the independent Speed Test at www.du.ae. Connect your computer directly to the wall socket with a cable, not via a WiFi router and go to ‘at home’ > ‘customer care’ > ‘test your broadband speed’.

As is the practice with most ISPs around the world, with du’s broadband service, your subscribed speed is an ‘up to’ speed meaning that at peak times it may be lower. The service is also asymmetric meaning that the upload and download speeds are different. The download speed is the higher of the two and represents the speed at which you can receive data from the internet while the upload speed is the speed at which you can send data to the internet. The download speed is the one mentioned in your subscription and is the one which most closely determines your internet experience.