Verify that no other application, such as peer-to-peer, is slowing down your experience. If you use a (Wifi) router, check that it is configured correctly and to the correct speed and that your PC or connected device is close to the router. Finally, check your broadband speed with the independent Speed Test at www.du.ae. Connect your computer directly to the wall socket with a cable, not via a WiFi router and go to ‘at home’ > ‘customer care’ > ‘test your broadband speed’.
As is the practice with most ISPs around the world, with du’s broadband service, your subscribed speed is an ‘up to’ speed meaning that at peak times it may be lower. The service is also asymmetric meaning that the upload and download speeds are different. The download speed is the higher of the two and represents the speed at which you can receive data from the internet while the upload speed is the speed at which you can send data to the internet. The download speed is the one mentioned in your subscription and is the one which most closely determines your internet experience.