du Broadcast Services

du wholly owns and manages Samacom, the biggest teleport in the Middle East.

• area of the site: 150,000 sq meters
• equipment area: 970 sq meters
• service block: 300 sq meters
• climate controlled equipment areas
• 3-phase AC power with ring main protection
• 1x 1 MVA, 2x500 kVA and 1x250 kVA back up generators
• 400 + 240 kVA UPS comprising 5x80kVA + 3x80kVA units in 2:3 and 1:2 configuration respectively

The antenna farm at the teleport is extensive. We can get up-to or down-from more satellites in the region than any other Middle East teleport.

Steerable antennas dedicated for occasional services can be used for other satellites as per the customer’s requirements. The availability of the satellites provides a near global coverage out of Dubai.

We are set to expand our capabilities with a new teleport facility. Let us know what your future requirements are and we can create a bespoke solution for your broadcast needs.

Total control over end-to-end services, running through the teleport with proven infrastructure, provides customers with full support and back-up, remote monitoring and network management. A dedicated team of trained personnel offers 24X7 support from our customer care centre.
To meet the communication requirements and business plans of our end customers, we have a network that reaches a wide range of international locations. It can meet higher volume traffic requirements of both the world’s traditional business centre and emerging economies. This is based on delivering high quality global connectivity services to ensure that our network achieves maximum availability.

Click here to view our global connectivity

Services – Terrestrial broadcasting

du Broadcast Services provides terrestrial television broadcasting services for Dubai Media Incorporated and FM radio broadcasting services for Arab Radio Network.

We have played a major role in the DVB-H planning and UAE DVB-H trial transmission and are taking part in the upcoming DVB-H commercial launch in the UAE.

du owns and operates Samacom, the biggest teleport in the Middle East.
The du Broadcast Services teleport facilities (Samacom) provides world-class professional broadcasting and internet/data services via satellites to customers operating not only out of Dubai but also to regional and international customers. Dubai (55.28E longitude and 25.22N latitude) is an ideal location for satellite visibility covering five continents. The satellite visibility arc extends from 130 E to 342 E (18 W) and provides coverage, through various satellites, to a region extending from East Asia and Australia to Europe, Africa and to the East Coast of North America and all of South America.

Click here to view antenna list

• Tape – includes all standard SD/HD formats, Betacam SP and SX, Digibeta, DVcam, DVCPRO etc.
• Spinning disk – standard OS
• USB Media – standard OS
• FTP – including SFTP
• Fibre – point to point links

Storage Short/long term and offline/online capacity available at all times

Manipulation

• Commercial inserts
• Overlay manipulation (graphics/animation, subtitles, SMS etc)
• Channel Extraction

Playout

• Workflow management
• Schedule based aggregation of AV stream with graphics, EPG, SMS bar etc.
• Broadcast to satellite & terrestrial transmission (including DVB-H)

Available by rack, rack units and floor area. Utility, Essential and UPS power as well as Air Conditioning as specifically tailored to the local environment. Power is supplied as 220 volt single phase or three phase 50Hz with ring main protection. National & international redundant connectivity available as SDH or Ethernet as well as standard broadcast. Services also include: storage facilities for spare parts; preventative hand and eye maintenance services; remote and local monitoring - manned 24/7, 365 days a year.

Terrestrial Connectivity

Content transfer services are available with the fibre hub at our teleport (Samacom). You can feed SDI point to point over fibre with full redundant paths to and from the teleport.

File based transfers over a metropolitan area; Broadcast standard connectivity is available to all du clients.

Our international network is based on the protected FALCON cable in the gulf and International Submarine Optical Networks that gives du End-to-End access to more than 40 major cities over the world. du owns and operates the FALCON cable landing station in Dubai.

OB

We provide SD/HD cables multi camera OB trucks for major outside broadcast events in the Middle East. Contact us for bespoke packages to suit your needs.

Click here to view our fibre connectivity in Dubai

Customer quality assurance

du is a full service international telecommunications company offering quality services on multiple platforms, from satellite infrastructure to connectivity to IP based platforms. To compete, our services must provide service quality and as such are constantly monitored against technical and operational standards both internal and external, with strict performance metrics and service availability. Above these specific industry quality metrics, du has implemented a customer centric philosophy driven by process and procedural deliverables. This organisation design enforces quality management and compliance based on technical, operational and service standards across service platforms. Whether internal or external services, du achieves these standards through various quality mechanisms:

• stringent documentation and process controls
• change management process, review and audits
• strict supplier vetting and SLA monitoring
• 24x7x365 systems monitoring, reporting and escalation
• incident reporting and service reviews
• strict employee training methodology

Reporting and CCC/NOC

Customers are provided direct access to the du broadcast and media service support infrastructure as well as interfaces into the satellite Tier 1, 2 and 3 support personnel.
Critical escalation and resolution paths are pre-defined and escalation paths clearly available both within du and to our partners/suppliers.