The following white papers have been released by the Customer Advisory Board. Targeted at CIO/CTOs and top business leaders, the white papers discuss key topical issues and strategic recommendations for key decision makers and executives.
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In today’s technologically-demanding world, an organisation that experiences any Internet data centre (IDC) downtime will no doubt notice the significant impact it has on their bottom line. Enterprises and their IDC operators are more concerned about DDoS than ever before,and ISPs can help them combat these threats.
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These SaaS-based applications provide the infrastructure, application monitoring and helpdesk capabilities needed to underpin an efficient and cost-effective IT management operation, from the cloud. Today, service providers like du offer some form of cloud-deployed ICT infrastructure management and helpdesk service.
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The implementation of infrastructure-as-a-service (IaaS) is viewed by many adopters as a critical first step toward broader cloud adoption.
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What are the best device options for business on the move?
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Cloud computing is emerging as a major disruptive force for UAE IT and business executives alike ...
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Enhancing the guest experience with affordable high-speed Internet...
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The emergence and impact of social media on customer interaction...
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With the steady decline in broadband network costs and the creeping commoditisation of ICT, comes the increased realisation by business that cost-economies are to be had in using service providers...
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IT leaders in organisations of every size in every vertical sector find themselves under prevailing pressure to find new ways to cut costs, optimise existing assets, improve service levels and satisfy...
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An ageing population in developed countries and an expanding middle class in developing ones leaves few untouched by a growing demand for healthcare services. Demand far outpaces the professional and...
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The decline in costs of M2M hardware, the increasing importance of connectivity, and the advent of the cloud paradigm for applications and services will help push M2M onto the business agenda in certain...
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Enterprises are becoming increasingly aware of the need for information security to satisfy regulatory compliance and to protect themselves against the cyber threat perils of the environment in which they...
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Enterprise IT security staffs continue to be hampered by not knowing when and from where business information systems could be attacked. This is because the threat landscape is constantly shifting, with...
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If good customer experience makes for good business sense, then business programmes that strive to deliver really memorable positive customer experiences promise to take organisations into high-performing...
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The mantra of ‘customer-centric’ business has some major ramifications for the CIO and CTO.IT leadership is tasked with developing strategies which ensure their organisations have agile business...
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Many organisations have cut technology spending over the past 18 months or so, and the managed services proposition of paying for business IT services solely on the basis of what the business needs...
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IT executives are starting to exploit managed services as a means of reducing operating costs and making IT more agile and efficient.It is a move that is much needed. Business leaders have long been...
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Information security needs are changing fast. Businesses are facing a large-scale and wellresourced criminal network intent on defrauding them and their customers. On top of this, there is a growing threat...
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Recent advances in sophisticated and affordable mobile devices, and faster connectivity have enabled employees to be far more effective and productive while working remotely or when they are on the move...
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Businesses are facing a huge opportunity with video conferencing, to cut costs and improve productivity and business processes. First there is a need to realistically assess which face-to-face meetings...
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There is a strong business case to be made for the adoption of audio, web and video conferencing services, and the economic climate has actually escalated demand for such services.
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