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Business Complete Plan

The right choice for your company

Know what you pay, Know what you get.

 
 

1- Great savings by combining voice, data and productivity tools.

 

2- Connect your business immediately with our free WiFi router and complimentary 4G internet.

 

3- Get the latest Microsoft Office 365 tools, including:
- Free business-class email
- Latest version of Office online applications

 

You pay

AED950 /month
+ One time activation fee AED 200 Activation fee

You Get Business Complete 50

Illustration of Download  50MBPS
Download Speed
Illustration of Upload  6MBPS
Upload Speed
Free device worth
up to AED 1,100
12
Months Contract
Free calls Link 4
Office 365 (Email, Excel, Word, PowerPoint, One Drive)  Link 4
Illustration of Email Illustration of Microsoft Word Illustration of Microsoft Excel Illustration of Microsoft PowerPoint Illustration of Microsoft Outlook
Free
WiFi /LTE router

You pay

AED1,375 /month
+ One time activation fee AED 200 Activation fee

You Get Business Complete 80

Illustration of Download  80MBPS
Download Speed
Illustration of Upload  10MBPS
Upload Speed
Free device worth
up to AED 2,200
12
Months Contract
Free calls Link 4
Office 365 (Email, Excel, Word, PowerPoint, One Drive)  Link 4
Illustration of Email Illustration of Microsoft Word Illustration of Microsoft Excel Illustration of Microsoft PowerPoint Illustration of Microsoft Outlook
Free
WiFi /LTE router

You pay

AED1,750 /month
+ One time activation fee AED 200 Activation fee

You Get Business Complete 120

Illustration of Download  120MBPS
Download Speed
Illustration of Upload  15MBPS
Upload Speed
Free device worth
up to AED 2,200
12
Months Contract
Free calls Link 4
Office 365 (Email, Excel, Word, PowerPoint, One Drive)  Link 4
Illustration of Email Illustration of Microsoft Word Illustration of Microsoft Excel Illustration of Microsoft PowerPoint Illustration of Microsoft Outlook
Free
WiFi /LTE router
Illustration 25 Illustration 26 FAQs +
  1. What is Business Complete Plan?

    Business Complete Plan is an all-inclusive solution that gives businesses the best start. You can now subscribe to our New Business Complete Plan and enjoy faster broadband, voice line, business email & storage, a free device and more.

  2. What are the benefits associated with Business Complete Plan?

    • Free smartphone or Tablet (Value & choice of device depending on the package).
    • Business Broadband Professional.
    • One Business Line (with free installation).
    • Two Office 365 licenses (with free installation).
    • Free WiFi Router with LTE capability.
    • Free 4 GB data package valid for 2 months.
    • Free domain name registration.
  3. Is there a contract on Business Complete Plan

    Yes, Business Complete Plan is associated with a 12 months contract.

  4. What will happen to my Business Complete Plan at the end of my 12 months contract period?

    You will be notified 45 and 30 days prior to the end of your contract period, informing you that the service shall be automatically renewed following the expiry of the minimum term. This will occur unless you opt out of the automatic renewal by giving 30 days’ written notice prior to expiry of the contract.

  5. I am subscribed to old the Business Complete Plan speed, what will happen to my bundle?

    If you have subscribed to our old Business Complete Plan plans, you will continue on your existing bundle unless you choose to subscribe and upgrade your service to the new bundles [new 12 months contract will start]. Migration rules will apply. Please check with your account manager for the migration rules.

  6. Which devices can I get with Business Complete Plan?

    You can select from a wide range of smartphones & tablets across attractive brands such as Apple, Samsung, and many more. For the available devices, kindly refer to the latest sales proposal or contact our sales representative.

    Note: You can opt for any device (even if higher than the associated value) and pay the difference as an upfront fee. Device selection must be done at the time of application.

     

  7. I am a new customer, where can I subscribe to Business Complete Plan?

    Business Complete Plan is available across all channels TAM, DAM, Retail, indirect and direct sales. You may approach your preferred sales channel and subscribe to our service.

  8. As an existing broadband customer, can I subscribe to Business Complete Plan with my existing broadband?

    If you are an existing broadband customer, you can choose to subscribe and upgrade your service to the new bundles [new 12 months contract will start]. Migration rules will apply. Please check with your account manager for the migration rules.

  9. I am an existing broadband Premium customer; can I subscribe to Business Complete Plan?

    No, Business Complete Plan is only available for broadband professional.

  10. Which Office 365 licenses are included in Business Complete Plan?

    You can either subscribe to 2 Business Essential licenses, or 1 Business Essential and 1 standalone OneDrive, depending on your requirements. Basic Activation of both licenses (valued at AED 50 per license) is free for Business Complete Plan.


     
    Office 365 Business Essentials
     

    Office Online (Word, Excel, PowerPoint)
    1 TB of Cloud storage and file sharing (OneDrive)

    Team sites & internal portals (SharePoint)
    Business-class email & calendar (Exchange)

    To activate Office 365 you must fill in the details on the provided application form.

  11. What If I cancel any of the bundle components, does the MRC change or reduce?

    The Business Complete Plan is an all-in-one solution that includes all mentioned components. Cancelling the individual components does not reduce the monthly charge.

    If any of the bundle components get cancelled, the bundle will break and the early termination fees will apply. (1 month fee+ the remaining value of the device*.) Any remaining services will remain charged their original MRC.

    Example: Business Complete Plan 50 Mbps includes (BBU 50 Mbps + business line + Office 365+free minutes + device) when cancelling business line, the bundle will break and early termination fees will apply. Remaining services BBU and Office 365 will be charged their original MRC.

  12. What If I cancel my subscription before the contract minimum term?

    If you cancel the Service prior to the end of the Minimum Term, you must pay an early termination charge equal to one time the monthly recurring charge + the remaining value of the device +any availed discount.

  13. Do I have to get all the bundle components together?

    Yes, you need to avail all bundled components together including the business device. If you choose to not activate a specific component then unfortunately you cannot avail it as part of the bundle at later stage.

  14. Can I modify my Business Complete Plan 2.0 broadband speed during the contract period?

    Yes, you can modify your broadband speed at any time, Business Complete Plan fees and rules will apply. Kindly note that upgrading within Business Complete Plan to a higher speed during the contract period doesn’t result in a new device. In case of downgrade there will be a downgrade fee equal to 1 month charge of the higher speed.

    Note:Customer upgrading his BBU speed during the contract will not be paying any early termination fee.

    Note:Customer downgrading his BBU speed during the contract will be paying device early termination fee.

  15. Will I get one bill for all the components of Business Complete Plan bundled offer?

    Yes, Business Complete Plan components will all be charged in the same single converged bill.

  16. What happens if I have a problem with my Business Complete Plan?

    In case of issues with the service, please call to 800 188.

  17. Do I get notified before my contract expires?

    Yes, SMS and email notifications will be sent to the authorised signatory’s email address/Phone number 45, 30, 15 and 1 day(s) before contract expiry to notify you that the contract will be renewed for a similar period.

  18. Can I Subscribe to Power Bill?

    Yes, you can subscribe to Power Bill.

  19. What if the device I have selected is not in the stock?

    You can choose any of the other available devices in stock. Devices must be selected at the time of application.

     

Illustration 27 Illustration 28 Terms and Conditions +

To check the terms and conditions please click here (T&C)

For terms and conditions, please click here

 

This is important to know