What is Easy Roaming Service?
‘Easy Roaming Service’
is new offer from du and is the first of its kind in the world where customers will enjoy Voice calling and SMS rates as good as the local
rates while roaming on all the preferred networks of du. Additionally, they can also buy data roaming bundles.
Is there any contract attached with Easy Roaming Service?
There is a 3 months contract applicable ONLY for Monthly Recurring data bundle and early termination
charge of AED 100 is applicable.
What is the validity of Easy Roaming service (Voice and Data)?
Easy Roaming Data:
The validity of all the One-Off Data Bundles is independent of the bill cycle and has calendar day’s validity of 1/7/30 days. Hence
there will be no pro-ration of the benefits or the price for all the one-off data bundles.
For the Monthly recurring bundle, there will be pro-ration of benefits & the MRC since it’s based on the bill
Easy Roaming Voice:
30 days from the time of opting in irrespective of whether the customer opts in while in UAE or abroad. Once the validity is over the Easy roaming Service
on preferred networks will cease to exist.
Can I use data while roaming, if they don’t have Roaming Data Bundles?
Yes. While roaming, “Pay per Use” will be the default option. However, to manage roaming bills effectively, Pay per Use is capped at AED500, after which, customers are required to buy a Roaming data bundle to continue with data services. Please note that Lebanon,
In-flight and satellite operators are not included in the roaming data bundles, they only have pay per use option. They would receive PPU Cap notification
at AED 500 but are allowed to continue even after AED 500. Please note that the PPU cap for all premier E lines is AED 10,000 per line
In which countries can I use Easy Roaming Data Bundles?
Easy Roaming Data Bundles are available with all our preferred roaming partners. For the list of partners, click here.
How can I check the balance of my Easy Roaming Data Bundle?
Postpaid users can their balance by visiting mydata.du.ae
Prepaid users can their balance by dialing *135#.
What happens if I buy multiple Easy Roaming Data Bundles on different dates, will the expiry date extend?
Yes, the validity will extend for the same bundle category. E.g. If you buy a new 1 day bundle, the existing 1 day bundle validity will be extended by 24
hours and not the 1 week and 1 month bundles.
Note: You cannot extend the validity of an Easy Roaming Data Bundle by buying another 1 day ROW bundle, as they are for different zones.
Does the validity period change or extend depending on the time zone?
No, the validity period is not dependent on the time zone and will be counted from when it was activated.
Is there any limit on the number of Easy Roaming Data Bundles I can buy per day/week/month?
5 x 1 day bundles in 24 hours
5 x 1 week bundles in 7 Days
5 x 1 month bundles in 30 Days
How will I know that my Easy Roaming Data Bundle has expired?
The customer will receive an SMS upon the expiry of the bundle.
Can I activate an Easy Roaming Data Bundle and have PPU at the same time?
Yes, if the active bundle can’t be used with the operator where you’re roaming, then you can use PPU until
you reach the PPU cap.